Analyst

About the Company : HCL Technologies is a global organization committed to delivering innovative solutions and exceptional service. Our mission is to empower businesses through technology and foster a culture of collaboration and excellence.

About the Role : We're looking for OTC Collections Analysts with 2–3 years of experience to join our team in Chennai. This dynamic role involves managing customer portfolios and ensuring timely collections.

📩 Send your resume to: shine.albert@hcltech.com

Shift: US Shift

Notice Period: Immediate Joiners

Location: Onsite – Chennai

Responsibilities :

• Manage customer portfolios and ensure timely collections
• Analyze aging reports and prioritize high-risk accounts
• Resolve disputes by collaborating with billing, sales & customer service
• Negotiate payment plans and monitor credit limits
• Prepare weekly reports and dashboards
• Handle escalations and lead root cause analysis
• Drive reduction in DSO and bad debt
• Mentor junior analysts and support system enhancements
• Present insights to leadership and support audits

Qualifications :

• 2–3 years of OTC Collections experience

Required Skills :

• Strong analytical, negotiation, and stakeholder management skills

Preferred Skills :

• Experience in managing escalations and external collection agencies
• Ability to drive automation and process improvements

Pay range and compensation package : Competitive salary based on experience.

Equal Opportunity Statement : HCL Technologies is committed to diversity and inclusivity in the workplace. We encourage applications from all qualified individuals.