Analyst - Asset & ServiceNow

The ideal candidate will be responsible for the analysis, support, Monitoring, Continual Improvement of various Integrations, applications, Forms, Service Portal pages, New modules Security Operations, GRC, BCM in ServiceNow.

• ServiceNow Sr Analyst will be responsible for Production Stability, Operations, Administration, Monitoring, Continual Improvement initiatives related to various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications.
• Bring out innovative thoughts around Operational activities, System improvements, Production stability & improve the user experiences.
• Help in Maintianing integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
• Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.
• Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
• Prepare process flow and user guide, KB documents based on the needs of the incidents , activities
• Building Test cases using ATF or create testing documents and convert to ATF as required.
• Troubleshoot open incidents and perform RCA (root cause analysis) of the same.
• Support business users with any functional related queries, post-delivery of the business requirements as and when needed
• Support in addressing urgent / priority incidents as part of On-call.

• 3 to 6 Years of experience in ServiceNow Operations
• Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
• Experience in Operations and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
• Worked on some type of integrations Like REST, SOAP that Service Now supports
• Good experience in Analysis, Debugging, Critical Code documentations, Business document creation, interacting with Business to resolve issues / Queries
• Good Experience in Operational Activities, On Call handling, System monitoring and Performance activities
• Experience/ Awareness in Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
• Good knowledge in whatever been worked
• Know basics of Discovery and CMDB
• Excellence in Workflow Management
• Performance Analytics experience is good to have
• Good communication and analytical skills.
• Ability to work independently with limited supervision.
• Knowledge of the ITIL process