Analyst, Business Operations

Job Title:

Analyst, Business Operations

Job Description

analysis and insights

Job Summary: We are seeking a highly analytical and detail-oriented Business & Data Analyst to support strategic decision-making through data insights and business process optimization. This hybrid role combines the responsibilities of a Business Analyst and a Data Analyst, requiring strong business acumen, data analysis skills, and the ability to communicate findings effectively to stakeholders.

Key Responsibilities:

• Collaborate with stakeholders to gather and document business requirements.
• Analyze business processes and identify opportunities for improvement.
• Translate business needs into technical specifications and data models.
• Collect, clean, and analyze large datasets to uncover trends and insights.
• Develop and maintain dashboards, reports, and visualizations using BI tools (e.g., Power BI, Tableau).
• Conduct root cause analysis and provide actionable recommendations.
• Support strategic planning, forecasting, and performance tracking.
• Ensure data integrity and compliance with data governance standards.
• Present findings and insights to both technical and non-technical audiences.

Qualifications:

• Bachelor’s degree in Business Administration, Data Science, Information Systems, or a related field.
• 3+ years of experience in business analysis, data analysis, or a similar hybrid role.
• Strong proficiency in SQL, Excel, and data visualization tools.
• Experience with statistical tools and programming languages (e.g., Python, R) is a plus.
• Excellent problem-solving, critical thinking, and communication skills.
• Ability to manage multiple projects and work cross-functionally.

• equirements:
  ✅ Minimum of 3 years of experience in Data Analysis / Business data Analysis within a BPO (Call Center) environment
  ✅ Must have:

• Excel: Master level
• Power BI: Master level
• SQL: Advanced level (PostgreSQL preferred)
• Python: Entry level

• Additional Details:
  Work Location: On-site at 6th of October and/or 5th Settlement
  Working Hours: 2:00 PM – 11:00 PM (Cairo Time)

Preferred Skills:

• Experience with process mapping and business process reengineering.
• Familiarity with project management methodologies (Agile, Scrum).
• Knowledge of data warehousing and ETL processes.

Location:

Egypt, Cairo RHQ

Language Requirements:

Time Type:

Full time2025-11-30

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