Urwah Admin

Concentrix

<div>Job Title:
Technical I, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision to develop, build, and run the future of Integrated Services.
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
Join us and be part of this journey towards greater opportunities and brighter futures.
As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network. As part of our team, you will report to the IT Operations Manager.
Responsibilities:
<ul><li>Mount, install, and maintain switches and peripheral equipment in IDFs.
</li><li>Perform hardware and software upgrades and ensure antivirus and patches are updated.
</li><li>Attend to break/fix issues, supporting both internal and external clients.
</li><li>Prepare, maintain reports and records of hardware/software inventory.
</li><li>Conduct safety and maintenance checks on equipment.
</li><li>Clear trouble tickets and work orders promptly, spending 60%-70% of time on these tasks.
</li><li>Manage service management activities including problem and incident management.
</li><li>Ensure compliance with SLA/SLO, and maintain efficient IT operations.
</li><li>Support global projects, automation initiatives, and manage site transitions.
</li><li>Address high-severity issues, ensuring efficient troubleshooting and compliance.
</li><li>Maintain detailed records, playbooks, asset inventory, and manage ticket resolutions.
</li><li>Ensure high IT VOC scores by providing reliable IT support in a 24/7 shift environment.
</li><li>Complete all assigned, mandatory training within the timeframe provided.
</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
</li></ul>Qualifications:
<ul><li>1+ year of call center experience.
</li><li>CCNA, MCSA, SCCM, BigFix certifications preferred.
</li><li>Fluent in English.
</li><li>Bachelor's degree in IT, Computer Science, or related field desirable.
</li><li>Strong IT service management and troubleshooting capabilities.
</li><li>Excellent client coordination and project management skills.
</li><li>Ability to work in compliance with ITIL and ISO standards.
</li><li>Flexible to work in rotating and night shifts.
</li></ul>Location:
Egypt, Cairo RHQ
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

Technical I, IT Operations

<div>Job Title:
Technical I, IT Operations
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision to develop, build, and run the future of Integrated Services.
 
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
Join us and be part of this journey towards greater opportunities and brighter futures.
As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network. As part of our team, you will report to the IT Operations Manager.
Responsibilities:
<ul><li>Mount, install, and maintain switches and peripheral equipment in IDFs.
</li><li>Perform hardware and software upgrades and ensure antivirus and patches are updated.
</li><li>Attend to break/fix issues, supporting both internal and external clients.
</li><li>Prepare, maintain reports and records of hardware/software inventory.
</li><li>Conduct safety and maintenance checks on equipment.
</li><li>Clear trouble tickets and work orders promptly, spending 60%-70% of time on these tasks.
</li><li>Manage service management activities including problem and incident management.
</li><li>Ensure compliance with SLA/SLO, and maintain efficient IT operations.
</li><li>Support global projects, automation initiatives, and manage site transitions.
</li><li>Address high-severity issues, ensuring efficient troubleshooting and compliance.
</li><li>Maintain detailed records, playbooks, asset inventory, and manage ticket resolutions.
</li><li>Ensure high IT VOC scores by providing reliable IT support in a 24/7 shift environment.
</li><li>Complete all assigned, mandatory training within the timeframe provided.
</li><li>Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
</li></ul>Qualifications:
<ul><li>1+ year of call center experience.
</li><li>CCNA, MCSA, SCCM, BigFix certifications preferred.
</li><li>Fluent in English.
</li><li>Bachelor's degree in IT, Computer Science, or related field desirable.
</li><li>Strong IT service management and troubleshooting capabilities.
</li><li>Excellent client coordination and project management skills.
</li><li>Ability to work in compliance with ITIL and ISO standards.
</li><li>Flexible to work in rotating and night shifts.
</li></ul>Location:
EGY Sheikh Zayed City - Park St. Complex, Building 3, El Bostan Street
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

<div>Job Title:
Sr. Director, Operations - Egypt (Reports to Country VP)
Job Description
Essential Functions/Core Responsibilities
&bull; Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention
&bull; Manage overall Concentrix contractual commitment to meet/exceed the Statement of Objectives.
&bull; High level executive engagement in strategy/design and execution.
&bull; Partner with clients to define and execute an end customer relationship that drives value creation.
&bull; Ensures program has proficient training, staff development, and effective employee relation/recognition programs.
&bull; Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements
&bull; Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
&bull; Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
&bull; Ensure that the operations is in compliance with active contracts
&bull; Oversee client relationships; facilitate open communications, understand client perspectives/expectations, and monitor client satisfaction
&bull; Partnering with Business Development to leverage and expand new business from client(s)
&bull; Conduct regular one-on-ones with direct reports to review individual performance, the performance of their teams and offer on-going developmental support
&bull; Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
&bull; Determining and implementing appropriate staffing and customer interaction guidelines for work team(s); and monitoring performance leading to successful results.
&bull; Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
&bull; Maintain relationships with strategic vendors in order to facilitate open communications understand changing technologies and stay abreast of industry trends
&bull; Participate in opportunity review calls for new business and facilitate site visits from potential clients, keep up to date through trade shows, industry events, and related activities
&bull; Host Business reviews on regular basis, communicate the overall objectives within common reports (service reports and Operational Efficiency Reports), ensure that customer, operational and capacity requirements are addressed (i.e. Telecommunications, Information Technology, Legal, HR, Finance, Facilities), hold weekly meetings with all functional leaders and direct reports reviewing site operations, needs, and upcoming events
Candidate Profile
<ul><li>10+ years related business experience including international assignments.
</li><li>5+ Years Leading Mass integrating solutions corporate (Sr Leadership Experience is a must)
</li><li>Proven ability to manage client relationships.
</li><li>Demonstrated strong track record in driving continuous improvement in customer satisfaction.
</li><li>Strong financial management skills, (i.e., P&amp;L, pricing negotiation).
</li><li>Client facing and executive presentation skills.
</li><li>Must have proficiency with various software applications including email messaging, Microsoft Word, and Excel.
</li><li>Excellent oral and written communication skills.
</li><li>Proven interpersonal skills.
</li><li>Ability to manage multiple tasks simultaneously.
</li><li>Successful track record in peer collaboration.
</li><li>Excellent ability to understand client business drivers and objectives.
</li><li>Demonstrated decisiveness and leadership.
</li><li>Maintain availability to travel.
</li></ul>Location:
EGY Cairo B224-F15, KM28 Cairo Alexandria Desert Road,
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

Sr. Director, Operations - Egypt (Reports to Country VP)

<div>Job Title:
Specialist, Sales Trainer
Job Description
The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.
<ul><li>Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
</li><li>Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
</li><li>Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
</li><li>Oversee and validate the delivery and quality of provided training
</li><li>Track the effectiveness of training interventions through multiple assessment tools
</li><li>Work with all team members to improve sales systems to achieve a positive customer experience
</li><li>Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
</li><li>Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
</li><li>Help create a culture of learning where individuals manage their own development, competence, and performance
</li></ul>Location:
EGY Cairo - Plot no. 27, North Teseen st building 27
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents</div>

Specialist, Sales Trainer

<div>Technical Product Owner &ndash; Adobe Experience Cloud
We&rsquo;re looking for a Technical Product Owner to drive client success across the full Adobe Experience Cloud suite. In this role, you&rsquo;ll connect business goals with technical delivery -partnering with clients, project managers, and engineers to define, prioritize, and execute solutions that deliver real value.
This is an individual contributor role that may expand to leading a team of technical product owners over time. It&rsquo;s ideal for someone who thrives in a cross-functional environment, brings a confident voice to client conversations, and has the technical depth to guide successful implementations.
If you understand the Adobe ecosystem, think like a product owner, and communicate like a leader&mdash;we want to talk.
What You&rsquo;ll Do<ul>
<li>Serve as the bridge between business needs and engineering solutions</li>
<li>Lead client discovery sessions and translate goals into clear requirements</li>
<li>Define MVPs, prioritize backlogs, and drive product roadmaps</li>
<li>Collaborate with Solution Architects and Engineers to validate solutions</li>
<li>Own and refine user stories, acceptance criteria, and sprint planning</li>
<li>Guide decision-making around trade-offs, scalability, and maintainability</li>
<li>Support QA validation and ensure successful delivery to the client</li>
<li>Contribute to ongoing improvements and managed services post-launch</li>
<li>Identify cross-product integration opportunities that maximize value for clients</li>
<li>As the practice grows, mentor and potentially lead a team of technical product owners</li>
</ul>What You Bring<ul>
<li>5+ years of digital experience product ownership, business analysis, or solution design</li>
<li>Broad knowledge of the Adobe ecosystem, including hands-on experience with one or more solutions (AEM, AEP, RTCDP, CJA, AJO, Target, Workfront, etc.)</li>
<li>Strong technical fluency&mdash;APIs, architecture diagrams, integration patterns, etc.</li>
<li>Familiarity with headless architectures, composable solutions, or API-first approaches</li>
<li>Experience working in Agile delivery environments (Scrum/Kanban)</li>
<li>Excellent communication skills with a client-first mindset</li>
<li>Proven ability to lead through influence and collaborate across disciplines</li>
<li>Experience mentoring or leading other product owners or business analysts</li>
</ul>Why Join Us?<ul>
<li>Be part of a top-tier Adobe Experience Cloud practice delivering for enterprise brands</li>
<li>Work on high-impact implementations and managed services across the full Adobe suite</li>
<li>Shape product strategies and technical roadmaps spanning multiple solutions</li>
<li>Grow from individual contributor into a leadership role as the team scales</li>
</ul>The base salary range for this position is $98,375 to $191,715, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is March 17, 2026.
Physical &amp; Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:<ul><li>English</li><li>Spanish</li></ul>
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.</div>

Senior Technical Product Lead

<div>Job Title:
Senior Databricks Architect
Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
 
 
Our gamechangers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
Join us and be part of this journey towards greater opportunities and brighter futures.
<div><div>Senior Databricks Architect
Key responsibilities
</div><div>Presales , client facing and solutioning
</div><div><ul><li>Partner with lead consultant s to identify , design and develop high value Databricks use cases.
</li></ul></div><div><ul><li>Design and deploy best in class architectures for data, analytics, and AI platforms built on Databricks and cloud services (Azure, AWS, or GCP).
</li></ul></div><div><ul><li>Identify opportunities to create IP and packageable solutions based on observed patter n s and customer whitespaces
</li></ul></div><div><ul><li>Drive architectural discus sions with Client SME&rsquo;s and technical resources during design phase of engagements
</li></ul></div><div><ul><li>Address technical objections and build confidence with client architects and executives during the sales and delivery cycle. 
</li></ul></div><div>Architecture and delivery leadership
</div><div><ul><li>Lead the design and development of secure, scalable Databricks Lakehouse architectures, including Delta Lake, Unity Catalog, and integration with upstream and downstream systems.
</li></ul></div><div><ul><li>Oversee and participate in the build of batch and streaming data pipelines, notebooks, and Databricks SQL assets using Spark, Python, and SQL, following medallion and other best practice patterns.
</li></ul></div><div><ul><li>Help d efine and enforce engineering standards, including code quality, testing, CI/CD, observability, and operational readiness for Databricks workloads.
</li></ul></div><div><ul><li>Collaborate with project managers and client stakeholders to plan releases, manage dependencies, mitigate risks, and ensure on t ime, on budge t delivery.
</li></ul></div><div><ul><li>Provide hands on technical leadership to data engineers and analysts, review designs and code, and unblock complex technical issues. 
</li></ul></div><div>Governance, operations, and adoption
</div><div><ul><li>Implement data governance and security practices using Unity Catalog and related tools, including access control, lineage, and compliance aligned policies.
</li></ul></div><div><ul><li>Optimize performance, reliability, and cost of Databricks workloads through cluster tuning, storage strategies, and monitoring.
</li></ul></div></div><div><div><ul><li>Drive change management and enablement by creating documentation, runbooks, and training materials, and facilitating knowledge transfer to client teams.
</li></ul></div><div><ul><li>Support production , g o live stabilization, ensuring robust handover to client operations or managed services teams. 
</li></ul></div><div>Required qualifications
</div><div><ul><li>Excellent communication and presentation skills, with the ability to influence technical and non technical audiences.
</li></ul></div><div><ul><li>Demonstrated ability to gather requirements, and translate business needs into technical designs and phased roadmaps.
</li></ul></div><div><ul><li>Proven experience driving architecture and design in data or analytics projects in a consulting, professional services, or similar environment.
</li></ul></div><div><ul><li>Extensive hands on experience designing and delivering data platforms and pipelines on Databricks, including Delta Lake, Jobs/Workflows, and Databricks SQL.
</li></ul></div><div><ul><li>Strong programming skills in at least two of: Python, PySpark , and SQL, with demonstrated ability to build performant batch and streaming solutions.
</li></ul></div><div><ul><li>Solid understanding of cloud services (Azure , AWS, or GCP ) relevant to Databricks deployments, such as storage, networking, identity, and DevOps tooling.
</li></ul></div><div><ul><li>Experience implementing data governance, security, and access control in Lakehouse or data platform environments using Unity Catalog or similar tools. 
</li></ul></div><div>Preferred qualifications
</div><div><ul><li>Experience with large scale data platform migrations or modernizations (e.g., from legacy ETL/warehouse tools to Databricks).
</li></ul></div><div><ul><li>Exposure to enabling ML/AI and GenAI workloads on Databricks, such as feature engineering pipelines, MLflow , or integration with LLM/GenAI services.
</li></ul></div><div><ul><li>Multi -industry background (e.g., financial services, healthcare, manufacturing, public sector) with an understanding of common data and analytics use cases.
</li></ul></div><div><ul><li>Prior responsibility for mentoring engineers, or leading multi - workstream engagements.
</li></ul></div><div><ul><li>Databricks certifications (Architect, Data Engineer, ML Professional); enterprise-scale data and AI platform experience; current or former Databricks Champion.
</li></ul>The base salary for this position is $106,087 - $151,554 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 03/18/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. 
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
Physical and Mental Requirements
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity
 
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:
<ul><li>English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
</li><li>Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
</li></ul>Accommodation
 
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence
 
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/
#WFH
#LI-Remote 
</div></div>Location:
USA, TX, Work-at-Home
Language Requirements:
Time Type:
Full time 
 
Physical and Mental Requirements:
 
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature. 
Equal Employment Opportunity: 
 
 
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. 
For more information regarding your EEO rights as an applicant, please visit the following websites:
&middot; English
&middot; Spanish
Accommodation: 
 
 
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process. 
Artificial Intelligence: 
 
 
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role. 
Work Authorization: 
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. 
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE</div>

Senior Databricks Architect

<div>
 
 Job Title
 
 
 
 Sales Manager
 
 
 
 Job Description
 
 
 
 The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
 <li>
 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
 </li>
 <li>
 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
 </li>
 <li>
 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
 </li>
 <li>
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 </li>
 <li>
 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
 </li>
 <li>
 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
 </li>
 <li>
 Be a point of escalation for our clients and respond promptly to any issues
 </li>
 <li>
 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Coordinate team incentives and Sales Performance Incentive Funds
 </li>
 <li>
 Partner and build business relationships with all partners to ensure customer expectations are met
 </li>
 </ul>
</div>

Sales Manager

Join Concentrix and explore 45   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Concentrix

About Company

Technical I, IT Operations

Technical I, IT Operations

Sr. Director, Operations - Egypt (Reports to Country VP)

Specialist, Sales Trainer

Senior Technical Product Lead

Senior Databricks Architect

Sales Manager