Urwah Admin

Concentrix

<p></p><div><p>Job Title:</p>
Specialist, Renewal Sales<p></p><p>
Job Description</p>
The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.<div></div><div><h3 class="jobSectionHeader"><b>
You will:</b></h3></div><ul><li><p>
Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities</p></li><li><p>
Provide accurate weekly/ monthly/ quarterly sales forecast</p></li><li><p>
Mastery of product knowledge and technical understanding of services to assess client requirements</p></li><li><p>
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage</p></li><li><p>
Manage external competitive pressures and handle objections to retain customers or win new customers</p></li><li><p>
Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound</p></li><li><p>
Work with your team and management to provide a professional experience during all interactions with customers and prospects</p></li><li><p>
Maintain the customer management system (CRM) to ensure all relevant data is captured</p></li><li><p>
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts</p></li></ul><h3 class="jobSectionHeader"><b>
You have:</b></h3><ul><li><p>
2+ years of experience working in a customer service or sales capacity</p></li><li><p>
Prior success in achievement of personal and team sales quota/goals</p></li><li><p>
Experience in high-volume calling</p></li><li><p>
Experience learning new technology and data</p></li><li><p>
Excellent knowledge of Microsoft programs</p></li><li><p>
Experience working with Salesforce.com or similar CRM</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Our Benefits and Perks</b></h3><ul><li><p>
Various medical, dental, vision plan and life insurance programs</p></li><li><p>
Retirement Planning tools including 401(k) savings with matching contributions and Health Savings Accounts</p></li><li><p>
Paid time off, disability programs and paid parental leave.</p></li><li><p>
Rewards and Recognitions</p></li><li><p>
Wellness Incentive Program</p></li><li><p>
Learning and Development Programs</p></li><li><p>
Base Pay of $30,200 ($14.52 hourly) or more based on qualifications/experience</p></li><li><p>
Annual bonus potential (target up to $5,325)</p></li></ul><p></p><p>
Location:</p>
USA, TN, Work-at-Home<p></p><p>
Language Requirements:</p>
English (Required)<p></p><p>
Time Type:</p>
Full time2025-11-28<p><br>
Physical &amp; Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.<br>
<br>
<b>If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p><p></p><p>
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.</p><p></p><p>
For more information regarding your EEO rights as an applicant, please visit the following websites:
</p><ul><li>English</li><li>Spanish</li></ul><p></p><p>
To request a reasonable accommodation please click here.</p><p></p><p>
If you wish to review the Affirmative Action Plan, please click here.</p></div><p></p>

Specialist, Renewal Sales

<div><div><div><p><b>Training &amp; Quality
</b></p></div><div><div><div><b>Location</b></div>
<div>Kolkata, India</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Quality Analyst<p>
Job Description</p>
The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.<p>
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</p><p></p><p><b><br>
Role and Key Responsibilities</b></p><ul><li><div>
Define, standardize and monitor quality parameters including both non-critical &amp; critical parameters (End-User, Business critical, &amp; Compliance) and thereafter make recommendations for ongoing improvements in the process.</div></li><li><div>
Ensure the team meets the assigned audit targets and compliances set as per SLA and performance scorecard for each process through continuous improvement methodologies.</div></li><li><div>
Design and document standard practices to be carried out- business processes.</div></li><li><div>
Work closely with all functions for consistent delivery of service standard.</div></li><li><div>
Interact actively with the clients at an operational level. Responsible for consistent delivery of service standards as per SLAs.</div></li><li><div>
Drive a Metrics Driven Culture amongst the Team and establish reliable systems for measurement.</div></li><li><div>
Monitor systems and process to provide ongoing feedback for continuous improvement to the service delivery standards</div></li><li><div>
Attention to detail in supporting management reporting with clear and concise data handling and presentation</div></li><li><div>
Evaluate and identify the capabilities of all processes within the system, introduce metrics to monitor the same and report to management on improvements necessary to meet customer and industry standards.</div></li><li><div>
Leverage quality tools and techniques to effectively disseminate knowledge on the floor</div></li><li><div>
Incorporate &amp; establish TQ standards across all LOBs in the span.</div></li><li><div>
To identify root causes of variances in metrics (if any)</div></li><li><div>
Responsible for leading, motivating and supervising the team of Quality analysts</div></li></ul><p><b>
Key Skills and knowledge:</b></p><ul><li><div>
Good Quality domain knowledge &amp; Tool management</div></li><li><div>
Analytical, logical, reasoning &amp; numerical ability</div></li><li><div>
Ability to interact with internal and external stake holders</div></li><li><div>
Excellent oral &amp; written communication skills.</div></li><li><div>
Expert in Excel &amp; PowerPoint</div></li><li><div>
Knowledge of basic life insurance terminology</div></li><li><div>
Graduate in any discipline</div></li><li><div>
Good People Management skills.</div></li></ul><p><b>
Education: Graduation</b></p><p></p><p><b><br>
Disclaimer:-</b></p><p>
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.</p><p>
Location:</p>
IND Kolkata - 10th Floor on Block A, DLF IT Park I, New Town<p>
Language Requirements:</p><p>
Time Type:</p><p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Quality Analyst

<div>
 Job Title:
 <br/>
 <br/>
 M&uuml;&scedil;teri Dan&inodot;&scedil;man&inodot;-Genel Ba&scedil;vuru-TR
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 CONCENTRIX (WEBHELP) olarak gelece&gbreve;in markalar&inodot;na teknoloji ve servis hizmeti sa&gbreve;l&inodot;yoruz. D&uuml;nyada, 70'ten fazla &uuml;lkede 440 binden fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla hizmet veriyoruz. T&uuml;rkiye&rsquo;de ise ba&scedil;ta &Idot;stanbul, &Idot;zmir, Ankara, Van olmak &uuml;zere toplam 7 &scedil;ehirde, 15 bini a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla i&scedil; ortaklar&inodot;m&inodot;z i&ccedil;in de&gbreve;er &uuml;retmeye devam ediyoruz.
 <br/>
 <br/>
 GENEL N&Idot;TEL&Idot;KLER
 <br/>
 <br/>
 <ul>
  <li>
   &Idot;stanbul, &Idot;zmir, Ankara, Van, Bursa veya Bing&ouml;l&rsquo;de ikamet eden
  </li>
  <li>
   7/24 Vardiyal&inodot; sistemde &scedil;irket ortam&inodot;nda &ccedil;al&inodot;&scedil;abilecek,
  </li>
  <li>
   Sat&inodot;&scedil; konusunda deneyimli veya istekli,
  </li>
  <li>
   &Idot;yi derece MS Office programlar&inodot;n&inodot; kullanabilen,
  </li>
  <li>
   &Idot;leti&scedil;im becerileri geli&scedil;mi&scedil;, diksiyonu d&uuml;zg&uuml;n,
  </li>
  <li>
   &Idot;kna kabiliyeti y&uuml;ksek,
  </li>
  <li>
   &Ccedil;&ouml;z&uuml;m odakl&inodot;, Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
  </li>
  <li>
   Dinamik, yo&gbreve;un tempoya ayak uydurabilecek,
  </li>
  <li>
   Erkek adaylar i&ccedil;in askerli&gbreve;ini tamamlam&inodot;&scedil; ya da en az 2 y&inodot;l tecilli
   <br/>
   <br/>
  </li>
 </ul>
 Location:
 <br/>
 <br/>
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1505090
 </strong>
</div>


Müşteri Danışmanı-Genel Başvuru-TR

<p>Job Title: Customer Service Agent</p><p>Job Description:</p><p>We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Agents at Concentrix. In this role, you will be responsible for handling inbound calls, assisting customers with their inquiries, providing accurate information, and ensuring a positive customer experience.</p><p>Responsibilities:</p><p>Answer incoming customer calls in a professional and friendly manner</p><p>Assist customers with questions, concerns, and product/service information</p><p>Troubleshoot and resolve issues efficiently</p><p>Provide clear and accurate information to customers</p><p>Maintain a high level of customer satisfaction</p><p>Accurately document customer interactions in the system</p><p>Requirements:</p><p>Strong communication and listening skills</p><p>Ability to remain calm and professional under pressure</p><p>Basic computer skills and ability to navigate multiple systems</p><p>B2 English Level Is Minimum</p><p>previous customer service experience is a plus (but not required)</p><p>What We Offer:</p><p>Competitive salary package</p><p>Paid training and continuous development</p><p>Transportation provided</p><p>Medical insurance Up To 500,000</p><p>Opportunities for career growth within the company</p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;20,070.00 per month</p>

costumer service advisor

<div><div><div><p><b>Training &amp; Quality
</b></p></div><div><div><div><b>Location</b></div>
<div>Cairo, Egypt</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Training Supervisor<p>
Job Description</p>
The Supervisor Training assist with the analysis, scheduling and implementation of all classroom training in support of client programs to ensure superior workforce preparation. This position is responsible for cultivating client and departmental relationships resulting in reduced cost, continual performance improvement, and increased revenue. Responsible for the overall direction, coordination, and evaluation of the department.<ul><li>
Develop a department of well-trained, competent professionals who continuously improve the</li><li>
organization and themselves</li><li>
Conduct Train-the-Trainer sessions</li><li>
Conduct quarterly one-on-ones with Trainers</li><li>
Coordinate with the Quality Supervisor and Operations on consistency issues</li><li>
Create and maintain consultant training schedule</li><li>
Cultivate a close working relationship with Training Manager(s), Training department personnel, Operations, and other Convergys managers, supervisors and consultants</li><li>
Coordinate the maintenance and development of training workbooks and other training tools used by the Training organization</li></ul><p>
Location:</p>
EGY Cairo - Plot no. 27, North Teseen st building 27<p>
Language Requirements:</p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Training Supervisor

<div>
 <p>
  Technical Support Agents &ndash; Chat &amp; Email 📍 Location: New Cairo 🏢 Company: Concentrix (Launching Account) ✨ Why Join Us? ✅ Eid Days &ndash; Double Paid! ✅ Salary Up to 17,000 EGP 💰 + 3,500 EGP Welcome Bonus! 🎉 ✅ Shifts: Morning, Night &amp; Overnight 🌙 ✅
 </p>
</div>


Technical Support Specialist

<div>
 Job Title:
 <br/>
 <br/>
 Team Leader, Operations
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
 <br/>
 <br/>
 <strong>
  Role and Key Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Responsible to meet all agreed client SLAs and performance parameters
  </li>
  <li>
   Provide support to the team by acting as the first line of escalation for customer related queries in order to provide exceptional customer service
  </li>
  <li>
   Develop strong interpersonal relationships with the team, to cohesively bond them together with the Customer and integrate them with the vision and core values of the Customer
  </li>
  <li>
   To embody the spirit of excellence through team building, able leadership and sound people management skills
  </li>
  <li>
   Identify areas of concern and under performance and take corrective measures
  </li>
  <li>
   Responsible for development of team members- team motivation, up-skilling- career development
  </li>
  <li>
   Provide hands-on assistance, share information proactively and troubleshoot for the team in case of problems, both through direct intervention and mentoring
  </li>
  <li>
   Single point of contact for the team and the senior management through effective communication on key deliverables
  </li>
  <li>
   Ensure quality reporting and work with the Operation Manager to build a highly effective measurement and reward system based on data
  </li>
  <li>
   Responsible for Customer/client interaction
  </li>
  <li>
   Assist in scheduling and time management
  </li>
  <li>
   Allocate work and prioritize
  </li>
  <li>
   Perform real time monitoring
  </li>
  <li>
   Evaluate and coordinate operational, administrative, IT and HR issues for the team
  </li>
  <li>
   Forward non- resolvable issues to the Operations Manager
  </li>
  <li>
   Team specific attrition and absenteeism management
  </li>
  <li>
   Team member performance management and identification of training opportunities
  </li>
  <li>
   Overall experience 3+ years
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Skills and knowledge:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Team development
  </li>
  <li>
   Good excel skills
  </li>
  <li>
   Ability to manage Team Performance
  </li>
  <li>
   Ability to impart effective feedback
  </li>
  <li>
   Ability to work in a 24/7 shift environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduation
   <br/>
   <br/>
  </li>
 </ul>
 Disclaimer:-
 <br/>
 <br/>
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 IND Hyderabad - Unit No. 201, 2nd Flr, Building 4 at Mindspace
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 Full time
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1655219
 </strong>
</div>


Team Leader, Operations

Join Concentrix and explore 52   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.