Urwah Admin

Concentrix

<div>
 <p>
  As a direct sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description:
  </strong>
 </p>
 <p>
  &bull; Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.
 </p>
 <p>
  &bull; Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
 </p>
 <p>
  &bull; Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfil them with Microsoft's leading cloud technologies.
 </p>
 <p>
  &bull; Obsess Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.
 </p>
 <p>
  &bull; Secure customer wins for Microsoft Cloud: Maximize upsell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
 </p>
 <p>
  &bull; Position competitive offerings and solutions in the context of customer needs and experiences
 </p>
 <p>
  &bull; Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.
 </p>
 <p>
  &bull; Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)
 </p>
 <p>
  &bull; Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.
 </p>
 <p>
  &bull; Collect customer feedback and articulate it back to the business. &ldquo;Voice of the customer.&rdquo;
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  &bull; Bachelor's degree (4 years) required.
 </p>
 <p>
  &bull; 2-3+ years of sales experience with a proven track record of success is required. Minimum 2 years of sales IT industry experience required.
 </p>
 <p>
  &bull; Minimum 2 years of sales account management or customer management experience required.
 </p>
 <p>
  &bull; Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.
 </p>
 <p>
  &bull; Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions is preferred.
 </p>
 <p>
  &bull; Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
 </p>
 <p>
  &bull; A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently drives personal performance, takes ownership of training and skill enhancement, and seeks continuous quality improvement.
 </p>
 <p>
  &bull; Strong interpersonal skills and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.
 </p>
 <p>
  &bull; General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
 </p>
 <p>
  &bull; Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
 </p>
 <p>
  &bull; Solid time management skills and the ability to work independently or under supervision with high integrity.
 </p>
 <p>
  &bull; Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.
 </p>
 <p>
  &bull; Passion for cloud technologies and changing the world.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Language skills:
  </strong>
  &bull; French: Fluent (verbal and written) &amp; English Professional (verbal and written)
 </p>
</div>


Technical Sales Account Manager ( French Market )

<div>
 <p>
  <strong>
   Dynamics 365 - Technical Support Engineer
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Concentrix is disrupting the digital transformation platform market and is seeking highly skilled Dynamics 365 consultants and developers to join our dynamic and rapidly expanding team. If you are a talented Dynamics 365 consultant or developer with a passion for innovation and a desire to explore the product from a unique perspective, then we invite you to apply for this exciting opportunity.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   As a highly skilled technical support engineer, you will take ownership of complex customer technical issues and provide timely and effective solutions. You will also serve as a technical escalation point for other engineers and assist in resolving cases through advanced troubleshooting tools (e.g. debugging).
  </li>
  <li>
   You will play a key role in building communities with peer delivery roles and sharing your knowledge through various readiness programs. You will also provide technical coaching and mentoring to others to help them deepen their proficiency in resolving highly complex customer issues.
  </li>
  <li>
   You will act as a trusted advisor to the product group and engineering teams, providing valuable insights and driving Microsoft product, diagnostic, and support process improvements.
  </li>
  <li>
   Your business and technology insights will be critical in shaping strategy when engaging with customers, partners, and teams. You will leverage your expertise to help drive business integration and ensure that our solutions align with our customers&amp;#39; needs and expectations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Minimum 2 years hands-on experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related.
  </li>
  <li>
   Good understanding of database administration like Restore, Backup, query store, etc, ability to write simple SQL query to inquiry data.
  </li>
  <li>
   Proficiency in diagnosing and resolving technical issues, performing root cause analysis, and providing effective technical support to end-users.
  </li>
  <li>
   Problem-Solving Abilities: Analytical mindset with excellent problem-solving skills, capable of identifying root causes of technical issues and implementing innovative solutions to resolve them.
  </li>
  <li>
   Communication Skills: Exceptional verbal and written communication skills, with the ability to convey complex technical information clearly and concisely to clients with varying levels of technical proficiency.
  </li>
  <li>
   Customer Focus: Customer-centric attitude with a passion for delivering exceptional service and building long-term relationships with clients, ensuring their satisfaction and success.
  </li>
  <li>
   Team Collaboration: Strong collaborative skills with the ability to work effectively in a cross-functional team environment, collaborating with colleagues from different disciplines to achieve common goals.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills Required (System Admin)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   In-depth knowledge of Azure cloud services like Virtual Machine, subscription management, Storage, etc.
  </li>
  <li>
   Ability to customize and configure Dynamics 365 F&amp;O to meet specific business requirements, including modifying entities, forms, workflows, and reports.
  </li>
  <li>
   Familiarity with Dynamics 365 Lifecycle Services for managing implementations, updates, and deployments, including environment management, issue diagnostics, and monitoring.
  </li>
  <li>
   Implementing security measures within Dynamics 365 F&amp;O, managing user roles, permissions, and ensuring compliance with data security standards.
  </li>
  <li>
   Understanding upgrade paths, applying patches, and managing version upgrades of Dynamics 365 F&amp;O while ensuring minimal disruption to operations.
  </li>
  <li>
   Knowledge of programming languages like X++ for customization and .NET for extending functionality in Dynamics 365 F&amp;O.
  </li>
  <li>
   Good knowledge of Application lifecycle management, like version control, build/release pipeline.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Technical Skills Required (Data Management Framework (DMF) Specialist)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Proficiency in data migration strategies and integration techniques between Dynamics 365 F&amp;O and other systems, using tools like Data Entity Wizard, Data Management Framework, and Common Data Service.
  </li>
  <li>
   Good understanding of database administration like Restore, Backup, query store, etc, ability to write simple SQL query to inquiry data.
  </li>
  <li>
   Solid understanding of APIs (e.g. Postman)
  </li>
  <li>
   Understanding the integration possibilities with the Power Platform (Power BI, Power Apps, Power Automate) to extend and enhance Dynamics 365 F&amp;O functionalities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Additional Desirable Skills
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Basic understanding of related concepts AD/ADFS, DNS, Local Agent, Domain /Domain Controller.
  </li>
  <li>
   Basic understanding of local agent, Service fabric and Orchestrator Server
  </li>
  <li>
   How to collect and analyze related logs.
  </li>
  <li>
   Understanding of certificate rotation concept
  </li>
  <li>
   AX Experience
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Benefits
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   You will be a part of one the biggest and most diverse DTP teams in Egypt
  </li>
  <li>
   Very attractive salary
  </li>
  <li>
   Medical insurance (500K with family coverage)
  </li>
  <li>
   Life insurance
  </li>
  <li>
   Hybrid working model
  </li>
  <li>
   Transportation to and from site
  </li>
  <li>
   Partnerships with the most valuable brands in Egypt and Middle East
  </li>
  <li>
   Credit cards, loan facilitations
  </li>
  <li>
   Technical and business development plans
  </li>
 </ul>
</div>


Dynamics 365 Finance and Operations - Technical Support Engineer

<div>
 <ul>
  <li>
   Position: Customer Care Support
  </li>
  <li>
   Spanish Level monolingual : B2+/B2/B1/A2
  </li>
  <li>
   Salaries:
  </li>
 </ul>
 <p>
  Monolingual: up to 27300 EGP
 </p>
 <ul>
  <li>
   Transportation: provided.
  </li>
 </ul>
</div>


Customer Care Associate - Spanish Speakers

<div><div><div><p><b>Training &amp; Quality
</b></p></div><div><div><div><b>Location</b></div>
<div>Chennai, India</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Communication Trainer<p>
Job Description</p><div><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>
 </b><b>Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</b></h3><div><h3 class="jobSectionHeader"><b>
Role &amp;</b><b> </b><b>Key</b><b> </b><b>Responsibilities:</b></h3><h3 class="jobSectionHeader"><b>
Monitor and evaluate calls/chat on language quality and communication skills.</b></h3><h3 class="jobSectionHeader"><b>
Provide coaching &amp; feedback in person basis the observations from call/chat monitoring and to assist Ops-TL in development of Agents</b></h3><h3 class="jobSectionHeader"><b>
Prepare and develop individual Coaching Plans, providing resources and assistance.</b></h3><h3 class="jobSectionHeader"><b>
Implement effective Coaching / Training methodologies to individual / group in</b><b> </b><b>a</b><b> </b><b>dynamic training environment i.e. Virtual &amp; Classroom</b></h3><h3 class="jobSectionHeader"><b>
Create clusters / quartiles based on the performance and improve bottom quartile movement on Comms Skills.</b></h3><h3 class="jobSectionHeader"><b>
Participate in Calibration sessions along with Quality, Operations and Clients.</b></h3><h3 class="jobSectionHeader"><b>
Proactively implement best practices and add value to the process.</b></h3><h3 class="jobSectionHeader"><b>
Attending TTT (Train the Trainer) basis new Product update / Process change and build / amend content accordingly.</b></h3><h3 class="jobSectionHeader"><b>
Conducting Comms Sessions on Soft Skills / Language / Customer Service etiquette for NH Agents as part of the NH Training Program</b></h3><h3 class="jobSectionHeader"><b>
Creating &amp; sharing Q-Tips around soft skills and WOW customer service statements</b></h3><h3 class="jobSectionHeader"><b>
TNA / TNI: Coordinate with Quality / Ops Team to Design &amp; Develop training programs basis the TNA / TNI for conducting refresher sessions.</b></h3><h3 class="jobSectionHeader"><b>
Create and maintain Training Reports for different Stakeholders.</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
Key Skills and knowledge: -</b></h3></div><div><div><h3 class="jobSectionHeader"><b>
1.</b><b> </b><b>Excellent oral and written English communication skills</b></h3></div><h3 class="jobSectionHeader"><b>
2.</b><b> </b><b>Ability to monitor and coach advisors on Language Skills which include sentence construction, grammar, rate of speech. clarity of speech, pronunciations, Soft Skills, Call Etiquettes</b></h3><h3 class="jobSectionHeader"><b>
3.</b><b> </b><b>Excellent facilitation and presentation skills</b></h3><h3 class="jobSectionHeader"><b>
4.</b><b> </b><b>Willing to work in rotational shift.</b></h3><h3 class="jobSectionHeader"><b>
5.</b><b> </b><b>People Management and Interpersonal Skills.</b></h3><h3 class="jobSectionHeader"><b>
6.</b><b> </b><b>Good knowledge of computers and MS Office (Excel, Power point)</b></h3><h3 class="jobSectionHeader"><b>
7.</b><b> </b><b>Analytical / Quantitative skills and Effective Time Management</b></h3><h3 class="jobSectionHeader"><b>
8.</b><b> </b><b>Planning and Decision making</b></h3><h3 class="jobSectionHeader"><b>
9.</b><b> </b><b>Ability to drive initiatives to closure.</b></h3><h3 class="jobSectionHeader"><b>
10.</b><b> </b><b>Rich Experience in handling International Customer Service Process as comm trainer is a critical requirement.</b></h3><h3 class="jobSectionHeader"><b>
11.</b><b> </b><b>2-3 years min experience as</b><b> </b><b>a</b><b> </b><b>&lsquo;Comm /Soft skills trainer&rsquo; supporting International Customer service clients.</b></h3></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><h3 class="jobSectionHeader"><b>
</b></h3></div><ul><li><b>Qualification : Graduation</b></li></ul></div><h3 class="jobSectionHeader"><b><br>
</b></h3><h3 class="jobSectionHeader"><b>
Disclaimer:-</b></h3><h3 class="jobSectionHeader"><b>
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.</b></h3></div></div></div></div></div></div></div></div><div></div><p><br>
Location:</p>
IND Chennai - Fortune Towers<p>
Language Requirements:</p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Communication Trainer

<div>
 <p>
  About Company
 </p>
 <p>
  Concentrix is a technology-enabled global business services company specializing in customer engagement and business performance. With more than 4,00,000 staff, Concentrix is present across 40 countries and six continents. We are considered as a category leader in the CXM (Customer Experience Management) Services. You may please visit the website-www.concentrix.com
 </p>
 <p>
  <br/>
 </p>
 <p>
  Role - Business Intelligence
 </p>
 <p>
  Location - PAN INDIA
 </p>
 <p>
  Experience: 4- 7 Years
 </p>
 <p>
  Mode of Work - Remote
 </p>
 <p>
  Shift - Night Shift (5:30pm IST to 2:30am IST)
 </p>
 <p>
  Notice Period: Immediate to 15 Days max
 </p>
 <p>
  <br/>
 </p>
 <p>
  JD
 </p>
 <p>
  <strong>
   Mandate skills-
  </strong>
 </p>
 <ul>
  <li>
   Min 3+years experience
  </li>
  <li>
   Strong knowledge of BI tools (
   <strong>
    Power BI
   </strong>
   and Tableau)
  </li>
  <li>
   Experience in Excel
  </li>
  <li>
   Knowledge in SQL and data modeling concepts.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  &bull; Team Leadership &amp; Management
 </p>
 <p>
  &bull; Supervise, mentor, and develop BI analysts and specialists.
 </p>
 <p>
  &bull; Assign tasks, monitor performance, and ensure timely delivery of reports and dashboards.
 </p>
 <p>
  &bull; Foster a culture of continuous learning and improvement within the BI team.
 </p>
 <p>
  &bull; Data Strategy &amp; Analytics
 </p>
 <p>
  &bull; Oversee the development and maintenance of BI solutions (dashboards, reports, KPIs).
 </p>
 <p>
  &bull; Ensure data accuracy, consistency, and reliability across all BI outputs.
 </p>
 <p>
  &bull; Work with stakeholders to understand business requirements and translate them into BI solutions.
 </p>
 <p>
  &bull; Monitor industry trends and best practices in BI and analytics.
 </p>
 <p>
  &bull; Collaboration &amp; Stakeholder Management
 </p>
 <p>
  &bull; Partner with business leaders, operations, finance, and other teams to identify reporting needs.
 </p>
 <p>
  &bull; Provide actionable insights and recommendations to support decision-making.
 </p>
 <p>
  &bull; Act as a point of escalation for BI-related issues or requests.
 </p>
 <p>
  &bull; System &amp; Process Management
 </p>
 <p>
  &bull; Oversee BI tools and platforms, ensuring proper usage, optimization, and troubleshooting.
 </p>
 <p>
  &bull; Ensure compliance with data governance, security, and privacy standards.
 </p>
 <p>
  &bull; Drive automation and process improvements in reporting and data management.
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
  </strong>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Business, Data Analytics, Information Technology, or a related field (Master&rsquo;s degree is a plus).
 </p>
 <p>
  &bull; Proven experience in Business Intelligence, Data Analytics, or a related field.
 </p>
 <p>
  &bull; Prior experience in a supervisory or team lead role.
 </p>
 <p>
  &bull; Strong knowledge of BI tools (e.g., Power BI, Tableau, Qlik, Looker, etc.).
 </p>
 <p>
  &bull; Proficiency in SQL and data modeling concepts.
 </p>
 <p>
  &bull; Excellent analytical, problem-solving, and communication skills.
 </p>
 <p>
  &bull; Ability to manage multiple priorities and deliver results under tight deadlines.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies
  </strong>
 </p>
 <p>
  &bull; Leadership and people management
 </p>
 <p>
  &bull; Analytical and critical thinking
 </p>
 <p>
  &bull; Strong business acumen
 </p>
 <p>
  &bull; Technical expertise in BI and data visualization
 </p>
 <p>
  &bull; Effective communication and stakeholder engagement
 </p>
 <p>
  &bull; Continuous improvement mindset
 </p>
 <p>
  <br/>
 </p>
 <p>
  Note - Interested candidate can share CV on Vivek.kaul@concentrix.com
 </p>
</div>


Business Intelligence Manager

<div>
 Job Title:
 <br/>
 <br/>
 B2B- Associate Customer Acquistion
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Associate Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
 <br/>
 <br/>
 <ul>
  <li>
   Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
  </li>
  <li>
   Provide accurate weekly/ monthly/ quarterly sales forecast
  </li>
  <li>
   Mastery of product knowledge and technical understanding of services to assess client requirements
  </li>
  <li>
   Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
  </li>
  <li>
   Manage external competitive pressures and handle objections to retain customers or win new customers
  </li>
  <li>
   Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
  </li>
  <li>
   Work with your team and management to provide a professional experience during all interactions with customers and prospects
  </li>
  <li>
   Maintain the customer management system (CRM) to ensure all relevant data is captured
  </li>
  <li>
   Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
  </li>
  <li>
   Work with a team and report directly to a Sales Manager
   <br/>
   <br/>
  </li>
 </ul>
 Location:
 <br/>
 <br/>
 EGY Cairo - Plot no. 53, North Teseen st building 202
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 Full time
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1599069
 </strong>
</div>


B2B- Associate Customer Acquistion

<div>
 <p>
  ✨We&rsquo;re Hiring &ndash; Wave 1 US Medical Account at Concentrix✨
 </p>
 <p>
  💰 16,250 EGP gross + 1,200 night allowance
 </p>
 <p>
  🕐 Night &amp; Overnight shifts
 </p>
 <p>
  🏥 Medical &amp; Social insurance
 </p>
 <p>
  🚐 Door-to-door transport for females (9 PM&ndash;4 AM)
 </p>
 <p>
  ✅ C1 English required
 </p>
 <p>
  ✅ Medical background preferred
 </p>
 <p>
  🌟 Fast promotion opportunities (Wave 1 launch)
 </p>
 <p>
  📍 Location: New Cairo
 </p>
 <p>
  📅 Starting Date: 09/08/2025
 </p>
 <p>
  📲 Apply via WhatsApp 👉 wa.me/201014966200
 </p>
</div>


customer Service Medical Advisor

Join Concentrix and explore 46   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.