Urwah Admin

Concentrix

<div><div><div><p><b>Human Resources
</b></p></div><div><div><div><b>Location</b></div>
<div>Riyadh, Saudi Arabia</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Recruitment Officer- Saudi Arabia, Riyadh<p>
Job Description</p>
The Recruiter I ensures that staffing requirements are met to identify, attract and onboard top talent to efficiently and effectively meet dynamic business needs. This position is responsible for working with various clients to assess hiring needs and interview candidates for positions.<h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities</b></h2><ul><li>
Responsible for assisting with implementation and administration of recruitment programs</li><li>
Receive, screen, and file incoming resumes, background, and reference checks</li><li>
Conduct initial screening interviews, telephone interviews, and/or face-to-face interviews with prospective applicants</li><li>
Assist with recommendations to hiring manager on candidate hire, and partner with appropriate stakeholders to offer competitive compensation packages and facilitate negotiation with candidates</li><li>
Leverage various resources - internet, community organizations, print media, formal/informal networks, colleges, trade associations - to directly and indirectly source qualified candidates</li><li>
Ensure the maintenance of accurate and concise records and reports concerning all phases of the recruitment process, working within the Applicant Tracking System (ATS) and HRIS tools</li><li>
Maintain consistent standards for all applicants and ensure compliance with all local rules and regulations related to hiring and recruiting</li><li>
Responsible for developing and applying an in-depth knowledge of the job specifications to include experience, skills, and behavioral competencies needed for success in each role</li><li>
Promote the Company image to candidates and external service providers and ensures that the Company is represented in the most accurate and appropriate way to all candidates and personally drives the highest standards of ethical behavior for all involved in the recruiting processes</li></ul><p></p><h2 class="jobSectionHeader"><b><br>
Candidate Profile</b></h2><ul><li>
Two years of relevant experience</li><li>
Bachelor's Degree</li><li>
Strong communication skills, both written and verbal</li><li>
Ability to multi-task, prioritize, and meet timelines on deliverable</li><li>
Proficient in Microsoft Office</li><li>
Familiar with applicants tracking systems</li><li>
Self-starter, sense of urgency, works well under pressure, ability to work in high-velocity environment</li><li>
Sense of professionalism and ability to develop relationships</li><li>
Strong attention to detail</li><li>
Ability to handle and maintain confidential information</li></ul><h2 class="jobSectionHeader"><b>
Career Level Description</b></h2><p>
Performs routine assignments in the entry level of the Professional Career Band. Uses existing procedures to solve routine or standard problems. Typically requires a college or university degree or the equivalent work experience that provides knowledge and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Receives instruction, guidance and direction from others.</p><p></p><h2 class="jobSectionHeader"><b><br>
Disclaimer
</b></h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Location:</p>
SAU Riyadh Sulaiman Al Hamdan Street, Sulaimaniya, Riyadh 11551, POBox 42589,<p>
Language Requirements:</p>
English (Required)<p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Recruitment Officer- Saudi Arabia, Riyadh

<div>
 Job Title:
 <br/>
 <br/>
 Quality Analyst
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 The Sr Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods (e.g. email, chat) for accuracy and adherence to established quality standards. This position assists in the output of assessing quality standards, provide insight to customers to contribute to program performance improvements.
 <br/>
 <br/>
 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations
 <br/>
 <br/>
 Role and Key responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
  </li>
  <li>
   Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
  </li>
  <li>
   Participate in calibration and call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practice implementation
  </li>
  <li>
   Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
  </li>
  <li>
   Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
  </li>
  <li>
   Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
  </li>
  <li>
   Contribute to maintaining forms and legends documents
  </li>
  <li>
   Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
   <br/>
   <br/>
  </li>
 </ul>
 Key Skills and knowledge:
 <br/>
 <br/>
 <ul>
  <li>
   Strong attention to detail.
  </li>
  <li>
   Self-starter, sense of urgency and works well under pressure.
  </li>
  <li>
   Demonstrated ability to multi-task and meet timelines of deliverables.
  </li>
  <li>
   Proficient in Microsoft Office.
  </li>
  <li>
   Strong communication skills, both written and verbal.
   <br/>
   <br/>
  </li>
 </ul>
 Qualification : Graduation
 <br/>
 <br/>
 Disclaimer:
 <br/>
 <br/>
 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 IND Kolkata - Unitech Hitech, Blk A, Tower AI, 4th Flr
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1627040
 </strong>
</div>


Quality Analyst

<div>
 Job Title:
 <br/>
 <br/>
 M&uuml;&scedil;teri Dan&inodot;&scedil;man&inodot;-Genel Ba&scedil;vuru-TR
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 CONCENTRIX (WEBHELP) olarak gelece&gbreve;in markalar&inodot;na teknoloji ve servis hizmeti sa&gbreve;l&inodot;yoruz. D&uuml;nyada, 70'ten fazla &uuml;lkede 440 binden fazla &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla hizmet veriyoruz. T&uuml;rkiye&rsquo;de ise ba&scedil;ta &Idot;stanbul, &Idot;zmir, Ankara, Van olmak &uuml;zere toplam 7 &scedil;ehirde, 15 bini a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an&inodot;m&inodot;zla i&scedil; ortaklar&inodot;m&inodot;z i&ccedil;in de&gbreve;er &uuml;retmeye devam ediyoruz.
 <br/>
 <br/>
 GENEL N&Idot;TEL&Idot;KLER
 <br/>
 <br/>
 <ul>
  <li>
   &Idot;stanbul, &Idot;zmir, Ankara, Van, Bursa veya Bing&ouml;l&rsquo;de ikamet eden
  </li>
  <li>
   7/24 Vardiyal&inodot; sistemde &scedil;irket ortam&inodot;nda &ccedil;al&inodot;&scedil;abilecek,
  </li>
  <li>
   Sat&inodot;&scedil; konusunda deneyimli veya istekli,
  </li>
  <li>
   &Idot;yi derece MS Office programlar&inodot;n&inodot; kullanabilen,
  </li>
  <li>
   &Idot;leti&scedil;im becerileri geli&scedil;mi&scedil;, diksiyonu d&uuml;zg&uuml;n,
  </li>
  <li>
   &Idot;kna kabiliyeti y&uuml;ksek,
  </li>
  <li>
   &Ccedil;&ouml;z&uuml;m odakl&inodot;, Tak&inodot;m &ccedil;al&inodot;&scedil;mas&inodot;na yatk&inodot;n,
  </li>
  <li>
   Dinamik, yo&gbreve;un tempoya ayak uydurabilecek,
  </li>
  <li>
   Erkek adaylar i&ccedil;in askerli&gbreve;ini tamamlam&inodot;&scedil; ya da en az 2 y&inodot;l tecilli
   <br/>
   <br/>
  </li>
 </ul>
 Location:
 <br/>
 <br/>
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 <br/>
 <br/>
 Language Requirements:
 <br/>
 <br/>
 Time Type:
 <br/>
 <br/>
 <strong>
  If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
  <br/>
  <br/>
 </strong>
 <strong>
  R1505090
 </strong>
</div>


Müşteri Danışmanı-Genel Başvuru-TR

<div><div><div><p><b>Training &amp; Quality
</b></p></div><div><div><div><b>Location</b></div>
<div>Bangalore, India</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Manager I, Quality<p>
Job Description</p><ul><li><h3 class="jobSectionHeader"><b>
Years Of Experience: - 10+Years - </b><b>Minimum of 5 years' experience in Australian mortgage underwriting, with at least 2 years in a quality assurance or management role</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Role and Key Responsibilities:</b></h3><h3 class="jobSectionHeader"><b>
Responsible for ensuring the quality and accuracy of mortgage underwriting transactions within the organization.</b></h3><h3 class="jobSectionHeader"><b>
Developing and implementing quality assurance standards, conducting audits, and identifying areas for improvement.</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Develop Quality Standards:</b><b> Create and maintain comprehensive quality standards and guidelines for mortgage underwriting processes, ensuring adherence to regulatory requirements and internal policies.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Conduct Audits:</b><b> Perform regular audits of mortgage underwriting transactions to identify and assess quality issues, risks, and non-compliance.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Identify Improvement Areas:</b><b> Analyze audit findings and data to identify areas for process improvement, efficiency enhancements, and risk mitigation.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Regulatory Compliance</b><b>: Ensure all underwriting practices comply with local regulations such as National Consumer Credit Protection Act (NCCP), APRA guidelines and responsible lending obligations</b></h3></li><li><h3 class="jobSectionHeader"><b>
Implement Corrective Actions:</b><b> Develop and implement corrective action plans to address identified quality issues and prevent recurrence.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Monitor and Report:</b><b> Track quality metrics and report on performance to management, highlighting trends, risks, and opportunities for improvement.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Train and Educate:</b><b> Provide training and education to underwriting staff on quality standards, procedures, and best practices.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Collaborate with Stakeholders:</b><b> Work closely with underwriting management, operations, risk management, and compliance to ensure alignment and effective quality management.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Key Skills and knowledge</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Strong understanding of Australian mortgage underwriting guidelines, regulations, and industry best practices.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Knowledge of Australian regulatory compliance requirements, such as the NCCP, BFSA, and responsible lending obligations</b></h3></li><li><h3 class="jobSectionHeader"><b>
Experience in an Australian mortgage banking or financial services environment</b></h3></li><li><h3 class="jobSectionHeader"><b>
Excellent analytical and problem-solving skills.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Strong attention to detail and accuracy.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Excellent communication and interpersonal skills.</b></h3></li><li><h3 class="jobSectionHeader"><b>
Proficiency in using quality management tools and software.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Educational qualification:</b></h3><ul><li><h3 class="jobSectionHeader"><b>
Bachelor's degree in business administration, finance, or a related field.</b></h3></li></ul><h3 class="jobSectionHeader"><b>
Disclaimer: -</b></h3><h3 class="jobSectionHeader"><b>
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'</b></h3><p>
Location:</p>
IND Bangalore - MTP C4, 3rd Flr<p>
Language Requirements:</p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Manager I, Quality

<div><div><div><p><b>Customer Service and Support
</b></p></div><div><div><div><b>Location</b></div>
<div>Kagithane, T&uuml;rkiye</div></div></div><div></div><div><div><br>
</div><p>Job Title:</p>
Flemenk&ccedil;e M&uuml;&#351;teri Dan&#305;&#351;man&#305;<p>
Job Description</p>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<p>
Concentrix Hakk&#305;nda,</p><p>
Sekt&ouml;r&uuml;n&uuml;n lider markalar&#305;ndan Concentrix, bug&uuml;n&uuml;n dijital d&uuml;nyas&#305;nda insan odakl&#305; m&uuml;&#351;teri deneyimleri tasarl&#305;yor ve y&ouml;netiyor. D&uuml;nyada, 60 &uuml;lkede 400 binden fazla &ccedil;al&#305;&#351;an&#305;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&#351;ta &#304;stanbul, &#304;zmir, Ankara, Van olmak &uuml;zere toplam 7 &#351;ehirde, 17 bini a&#351;k&#305;n &ccedil;al&#305;&#351;an ile m&uuml;&#351;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.</p><p><br>
Bu pozisyonda neler yapacaks&#305;n&#305;z;</p><ul><li>
M&uuml;&#351;teri taleplerini ve beklentilerini g&ouml;zden ge&ccedil;irin ve ihtiya&ccedil;lar&#305;na ve durumlar&#305;na g&ouml;re yan&#305;tlay&#305;n</li><li>
&Ccedil;e&#351;itli kanallar arac&#305;l&#305;&#287;&#305;yla etkile&#351;imleri y&ouml;netin (&ouml;rne&#287;in, ses, e-posta, sosyal medya veya sohbet) ve tutarl&#305; bir m&uuml;&#351;teri deneyimi sa&#287;lay&#305;n</li><li>
&#304;nsanlar&#305;n ya&#351;am&#305;n&#305; iyile&#351;tiren yaz&#305;l&#305;m &ccedil;&ouml;z&uuml;mlerini kullanmay&#305; &ouml;&#287;renin ve becerilerinizi geli&#351;tirin</li><li>
M&uuml;&#351;terilerimiz i&ccedil;in daha iyi marka deneyimleri sunun</li></ul><p>
Concentrix, a&#351;a&#287;&#305;daki &ouml;zelliklere sahipseniz sizin i&ccedil;in harika bir uyum sa&#287;lar:</p><ul><li>
Flemenk&ccedil;e dilini ak&#305;c&#305; bir &#351;ekilde konu&#351;abiliyorsan&#305;z</li><li>
Proaktif, &ouml;z motivasyonlu ve &ccedil;&ouml;z&uuml;m odakl&#305;ysan&#305;z</li><li>
D&ouml;n&uuml;&#351;&uuml;ml&uuml; ve hafta sonu vardiyalar&#305;nda &ccedil;al&#305;&#351;abiliyorsan&#305;z</li></ul><p></p><p><br>
Location:</p>
TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG<p>
Language Requirements:</p>
Dutch (Required)<p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div></div></div><div></div>

Flemenkçe Müşteri Danışmanı

<p></p><div><p>Job Title:</p>
Flemenk&ccedil;e M&uuml;&#351;teri Dan&#305;&#351;man&#305;<p></p><p>
Job Description</p>
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.<p>
Concentrix Hakk&#305;nda,</p><p></p><p>
Sekt&ouml;r&uuml;n&uuml;n lider markalar&#305;ndan Concentrix, bug&uuml;n&uuml;n dijital d&uuml;nyas&#305;nda insan odakl&#305; m&uuml;&#351;teri deneyimleri tasarl&#305;yor ve y&ouml;netiyor. D&uuml;nyada, 60 &uuml;lkede 400 binden fazla &ccedil;al&#305;&#351;an&#305;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&#351;ta &#304;stanbul, &#304;zmir, Ankara, Van olmak &uuml;zere toplam 7 &#351;ehirde, 17 bini a&#351;k&#305;n &ccedil;al&#305;&#351;an ile m&uuml;&#351;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.</p><p><br>
Bu pozisyonda neler yapacaks&#305;n&#305;z;</p><ul><li>
M&uuml;&#351;teri taleplerini ve beklentilerini g&ouml;zden ge&ccedil;irin ve ihtiya&ccedil;lar&#305;na ve durumlar&#305;na g&ouml;re yan&#305;tlay&#305;n</li><li>
&Ccedil;e&#351;itli kanallar arac&#305;l&#305;&#287;&#305;yla etkile&#351;imleri y&ouml;netin (&ouml;rne&#287;in, ses, e-posta, sosyal medya veya sohbet) ve tutarl&#305; bir m&uuml;&#351;teri deneyimi sa&#287;lay&#305;n</li><li>
&#304;nsanlar&#305;n ya&#351;am&#305;n&#305; iyile&#351;tiren yaz&#305;l&#305;m &ccedil;&ouml;z&uuml;mlerini kullanmay&#305; &ouml;&#287;renin ve becerilerinizi geli&#351;tirin</li><li>
M&uuml;&#351;terilerimiz i&ccedil;in daha iyi marka deneyimleri sunun</li></ul><p></p><p>
Concentrix, a&#351;a&#287;&#305;daki &ouml;zelliklere sahipseniz sizin i&ccedil;in harika bir uyum sa&#287;lar:</p><ul><li>
Flemenk&ccedil;e dilini ak&#305;c&#305; bir &#351;ekilde konu&#351;abiliyorsan&#305;z</li><li>
Proaktif, &ouml;z motivasyonlu ve &ccedil;&ouml;z&uuml;m odakl&#305;ysan&#305;z</li><li>
D&ouml;n&uuml;&#351;&uuml;ml&uuml; ve hafta sonu vardiyalar&#305;nda &ccedil;al&#305;&#351;abiliyorsan&#305;z</li></ul><p></p><p><br>
Location:</p>
TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG<p></p><p>
Language Requirements:</p>
Dutch (Required)<p></p><p>
Time Type:</p>
Full time<p><b>
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the </b><b>Job Applicant Privacy Notice for California Residents</b></p></div>

<p><b>Concentrix</b> is seeking a dedicated and professional <b>Customer Service Representative</b> to join our dynamic team. This is a fantastic opportunity for a motivated individual with a passion for helping others to grow their career in the banking industry.</p><p><b>Summary</b></p><p>As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving their inquiries with accuracy and empathy. You'll play a key role in building strong customer relationships and ensuring a positive banking experience.</p><p><b>Responsibilities</b></p><ul><li>Handle customer inquiries and complaints via phone, email, and live chat.</li><li>Provide accurate information about our products and services.</li><li>Troubleshoot and resolve customer issues efficiently.</li><li>Maintain detailed and accurate records of customer interactions.</li><li>Collaborate with other departments to ensure customer needs are met.</li><li>Adhere to all company policies and procedures.</li></ul><p><b>Qualifications</b></p><ul><li><b>Proven experience</b> of at least 6 months in a customer service role.</li><li><b>University graduate.</b></li><li><b>English proficiency at a B2 level</b> or higher.</li><li>Excellent communication and problem-solving skills.</li><li>Strong attention to detail and ability to multitask.</li><li>A positive attitude and a commitment to customer satisfaction.</li></ul><p>If you are a proactive and customer-focused individual who thrives in a fast-paced environment, we encourage you to apply. Please submit your resume and a brief cover letter outlining your relevant experience.</p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;18,950.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Cairo: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Application Question(s):</p><ul><li>Are you flexible with rotational and night/overnight shifts? (Transportation is provided)</li><li>What is your current English level? (A1-C2)</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Required)</li></ul><p>Location:</p><ul><li>Cairo (Required)</li></ul>

Customer Service Representative, Banking Division

Join Concentrix and explore 40   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Concentrix

ABOUT_COMPANY

Recruitment Officer- Saudi Arabia, Riyadh

Quality Analyst

Müşteri Danışmanı-Genel Başvuru-TR

Manager I, Quality

Flemenkçe Müşteri Danışmanı

Flemenkçe Müşteri Danışmanı

Customer Service Representative, Banking Division