Urwah Admin

Concentrix

<p>Location: 6th of October, Giza, Egypt</p><p>Salary: 21,800 EGP (Gross) per month</p><p>Employment Type: Full-time</p><p><b>About the Role</b></p><p>We are hiring a Banking Customer Services Advisor to deliver exceptional client experience. In this role, you will assist customers with banking inquiries, ensure compliance, and provide top-tier service while maintaining global standards.</p><p><b>Key Responsibilities</b></p><p>⦁	Handle inbound and outbound customer interactions via phone, email, and digital channels.</p><p>⦁	Provide accurate information on banking products and services.</p><p>⦁	Resolve customer issues promptly and professionally.</p><p>⦁	Ensure compliance with policies and regulatory requirements.</p><p>⦁	Maintain detailed records of all interactions.</p><p>⦁	Support cross-selling of banking products when appropriate.</p><p><b>Working Conditions &amp; Benefits</b></p><p>⦁	Rotational shifts (working hours and days off are rotational).</p><p>⦁	5 working days, 2 days off per week.</p><p>⦁	Work schedule: 9 hours per day (including 1 hour and 15 minutes break).</p><p>⦁	Transportation provided 24/7.</p><p>⦁	Comprehensive social and medical insurance provided.</p><p><b>Requirements</b></p><p><b>⦁*	</b><b>*6 months of proven past experience.</b></p><p>⦁	Strong English profile (B2 level).</p><p>⦁	Ability to work in a fast-paced environment and meet performance targets.</p><p>⦁	Knowledge of banking processes and compliance standards is a plus.</p><p>Job Type: Full-time</p><p>Pay: Up to E&pound;21,800.00 per month</p><p>Application Question(s):</p><ul><li>Are you comfortable with working on-site?</li><li>Are you Egyptian?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Customer Service : 1 year (Required)</li></ul><p>Language:</p><ul><li>English fluently (Required)</li></ul><p>Location:</p><ul><li>Giza (Required)</li></ul>

VIP. English customer service (Banking)

<div>
 <p>
  A Technical Advisor provides exceptional technical assistance and customer service to our clients. You will be responsible for diagnosing and resolving technical issues, answering inquiries, and ensuring customer satisfaction, you will act as a liaison between customers and internal teams, escalating complex issues as needed.
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  Responsibilities:
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   Provide timely and accurate technical support to customers.
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   Diagnose and troubleshoot technical issues related to our products and services.
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   Guide customers through problem-solving processes, providing clear and concise instructions.
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   Maintain a thorough understanding of our products and services, as well as industry best practices.
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   Provide feedback to product development and support teams regarding common customer issues.
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  Requirements:
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   Strong verbal and written communication skills in English (B2-C1)
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   Ready to start immediately.
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   Strong problem-solving and analytical skills.
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   Ability to multitask and prioritize tasks effectively.
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  Benefits:
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   Competitive salary and package.
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   Opportunities for professional development and getting promoted after 6 months.
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   Social &amp; Medical insurance.
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   Transportation Provided.
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</div>


Technical Support Advisor

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Bangalore, India
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
The Senior Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.</div><h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>
Provide accurate weekly/ monthly/ quarterly sales forecast</li><li>
Mastery of product knowledge and technical understanding of services to assess client requirements</li><li>
Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Manage external competitive pressures and handle objections to retain customers or win new customers</li><li>
Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound</li><li>
Work with your team and management to provide a professional experience during all interactions with customers and prospects</li><li>
Maintain the customer management system (CRM) to ensure all relevant data is captured</li><li>
Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.</li><li>
Work with a team and report directly to a Sales Manager</li></ul></div></div></div><p></p>

Sr. Specialist, Renewal Sales

<div><div><div><p><b>Human Resources
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Description</b></h2><h2 class="jobSectionHeader"><b>
Job Description Summary:</b></h2><h2 class="jobSectionHeader"><b>
Sr. Representative, People Solutions is responsible for assisting with day-to-day Human Resources support and execution, and working with key stakeholders to build a relationship of trust, ensuring alignment between Human Resources strategy and overall business objectives.</b></h2><h2 class="jobSectionHeader"><b>
Job Description:</b></h2><h2 class="jobSectionHeader"><b>
Essential Functions/Core Responsibilities:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
Assist with implementing all Human Resources activities which include, but are not limited t,o employee engagement and relations, compensation, and benefits.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Receive, process, and respond to employee concerns and coordinate with appropriate stakeholders, as necessary</b></h2></li><li><h2 class="jobSectionHeader"><b>
Prepare documentary requirements for HR Partners handling labor-related cases, as necessary</b></h2></li><li><h2 class="jobSectionHeader"><b>
Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws</b></h2></li><li><h2 class="jobSectionHeader"><b>
Maintaining accurate employee records, including hiring documents, contracts, and renewals, ensuring full compliance with the social insurance regulations.</b></h2></li><li><h2 class="jobSectionHeader"><b>
May provide general support for the Human Resources department(s) and related stakeholders, as necessary</b></h2></li></ul><h2 class="jobSectionHeader"><b>
Candidate Profile:</b></h2><ul><li><h2 class="jobSectionHeader"><b>
HR Background and a maximum of 2 years of relevant experience.</b></h2></li><li><h2 class="jobSectionHeader"><b>
Effective communication skills,</b></h2></li><li><h2 class="jobSectionHeader"><b>
Excellent in English, both written and verbal</b></h2></li><li><h2 class="jobSectionHeader"><b>
Presentable</b></h2></li><li><h2 class="jobSectionHeader"><b>
Proficiency in Microsoft Office</b></h2></li><li><h2 class="jobSectionHeader"><b>
Detail-oriented</b></h2></li></ul></div></div></div><p></p>

Sr. Representative, People Solutions Center

<div><div><div><p><b>Information Technology
</b></p></div><div><div><div><b>Location</b></div>
<div>Bangalore, India
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2><div>
Senior Program Manager</div><h2 class="jobSectionHeader"><b>
Description</b></h2><div>
Work Type: Hybrid</div><p><b>
Roles &amp; Responsibilities</b></p><ul><li><b>
Strategic alignment:</b> Develop program strategies, define objectives, and ensure alignment with overall business goals and vision.</li><li><b>
Program Oversight:</b> Manage the entire lifecycle of multiple complex, interrelated projects from initiation to completion.</li><li><b>
Cross-Functional Leadership:</b> Coordinate efforts across different teams and departments, fostering collaboration and driving participation.</li><li><b>
Resource &amp; Budget Management:</b> Plan, forecast, and manage program budgets, timelines, and resources efficiently.</li><li><b>
Risk Management:</b> Identify, assess, and implement mitigation strategies for program-level risks and issues.</li><li><b>
Stakeholder Communication:</b> Engage with and report to stakeholders and executives, providing regular status updates and driving consensus.</li><li><b>
Process Framework:</b> Implement best practices, establish new processes and drive efficiency across programs.</li><li><b>
Mentorship &amp; Guidance</b><b>:</b> Coach and mentor project managers and team members, providing leadership and direction.</li><li><b>
Inspect &amp; Adapt</b>: Lead program evaluation and post-program reviews to assess successes, challenges, and lessons learned.</li></ul><p><b>
Required skills and experience</b></p><ul><li>
Bachelor&rsquo;s degree in Business Administration, Project Management, or a related field (Master&rsquo;s preferred).</li><li>
Overall Experience Required: 10 + Years</li><li>
Program Management Professional (PgMP) or Project Management Professional (PMP) certification OR any SAFe certification</li><li>
At least 5-7 years of experience in program management or a similar leadership role.</li><li>
Proven track record of successfully managing large-scale, complex programs and projects.</li><li>
Strong understanding of program management methodologies (Agile, SAFe, etc.).</li><li>
Excellent leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders.</li><li>
Strong problem-solving abilities and the ability to manage multiple projects simultaneously.</li><li>
Familiarity with project management software (e.g., MS Project, JIRA, Asana).</li><li>
Ability to analyze program performance data and generate insights to drive continuous improvement and strategic decision-making</li></ul></div></div></div><p></p>

Sr. Manager, Program Management (TCF)

<div>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
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  <li>
   Act as the key technical expert for solution assessment execution
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   Support customers run 1st party and/or 3rd party ISV assessment tools as per tool portfolio of the WW Solution Assessment program .
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   Prepare technical insights and key scenarios required to drive the right technical and business solution outcomes.
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   Scope the technical and security design for customer solutions, select optimal migration paths for the customer, build consumption plans .
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   Confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought .
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   Alignment and handover of the migration plan to migration partner or account team.
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   Meet and exceed the monthly targets for number of solution assessment to be delivered .
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  </li>
 </ul>
 <strong>
  Key Experiences
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  <li>
   Candidates must have 5-8 years of practical experience in solution sales, technical sales. Azure technical knowledge is highly preferable.
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   Language: English, Arabic, French (preferable)
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  </li>
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 <strong>
  Education and Knowledge: Required: Bachelor&rsquo;s Degree (B.S./B.A.) or equivalent experience. Preferred:
  <br/>
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 </strong>
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  <li>
   MBA or Master&rsquo;s Degree in IT, Communications, or Marketing, and formal training in project management
  </li>
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</div>


Solution Assessment Consultant 2026

<div><div><div><p><b>Operations
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English</div></div></div><div></div><div><div><br>
</div><div>Service Delivery manager</div></div></div></div><p></p>

Service Delivery manager

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