Urwah Admin

Concentrix

<div><h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities
</b></h2><ul><li>Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
</li><li>Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
</li><li>Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
</li><li>Accountable for achieving individual training performance metrics
</li><li>Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
</li><li>Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
</li><li>Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients</li>
<li>May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids</li>
<li>Measure the effectiveness of training programs using various feedback methods &ndash; focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
</li><li>Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
</li><li>Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
</li></ul><p></p><h2 class="jobSectionHeader"><b>Candidate Profile
</b></h2><ul><li>Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
</li><li>A bilingual English (B2+ level) and native Arabic speaker.
</li><li>Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.)
</li><li>Strong communication skills, both written and verbal
</li><li>Proficient in Microsoft Office
</li><li>Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable</li>
<li>Self-starter, sense of urgency, and works well under pressure
</li><li>Strong attention to detail
</li><li>Sense of professionalism and ability to develop good relationships
</li></ul><p></p><h2 class="jobSectionHeader"><b>Career Framework Role
</b></h2><p>Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills</p><p>
Analyzes possible solutions using standard procedures and principles</p><p>
Builds knowledge of the organization, processes and customers Solves a range of straightforward problems</p><p>
Receives a moderate level of guidance and direction</p><p></p><h2 class="jobSectionHeader"><b>
Disclaimer
</b></h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div>

Trainer - Contact Center ( Bilingual - English/ Arabic )

<div><div><div><p><b>Operations
</b></p><p><b>Finance
</b></p><p><b>Marketing &amp; Communications
</b></p></div><div><div><div><b>Location</b></div>
<div>Mumbai, India
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Sr. Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services. Experience &ndash; Minimum 12 months of relevant experience<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p></p><ul><li><br>
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p></p><ul><li><br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p></p><ul><li><br>
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p></p><ul><li><br>
Maintain basic knowledge of client products and/or services</li></ul><p></p><ul><li><br>
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p></p><ul><li><br>
Participate in activities designed to improve customer satisfaction and business performance</li></ul><p></p><ul><li><br>
Offer additional products and/or services</li></ul><p></p><ul><li><br>
Track, document and retrieve information in call tracking database</li></ul><p></p><ul><li><br>
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p></p><p><br>
Candidate Profile</p><ul><li>Graduate / Undergraduate in any discipline (may vary basis the job requirement)</li></ul><p></p><ul><li><br>
Courteous with strong customer service orientation</li></ul><p></p><ul><li><br>
Strong computer navigation skills and PC Knowledge</li></ul><p></p><ul><li><br>
Ability to effectively communicate, both written and verbally</li></ul><p></p><ul><li><br>
Dependable with strong attention to detail</li></ul><p></p><ul><li><br>
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p></p><ul><li><br>
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p></p><ul><li><br>
Ability to work as a team member, as well as independently</li></ul><p></p><ul><li><br>
Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner</li></ul><p></p><ul><li><br>
Ability to rotate shifts, as needed</li><li>Based on location and/or program, additional experience/skills may be required</li></ul><p></p><ul><li><br>
Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Demonstrate strong probing and problem-solving skills</li><li>Should be able to handle complex queries from customer and resolve the same independently</li></ul><p></p><p><br>
In case you are selected for a Content Moderator role, please note that:</p><p>
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.<br>
2. It will involve content curation, moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual ,social thought process or behaviours.<br>
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service</p><p>
Disclaimer</p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>
Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.</p></div></div></div><p></p>

Sr. Representative, Operations

<div><div><div><p><b>Information Technology
</b></p></div><div><div><div><b>Location</b></div>
<div>Kagithane, T&uuml;rkiye
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision of developing, building, and running the future of Integrated Services. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are. Join us and be part of this journey towards greater opportunities and brighter futures.<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
We are seeking a highly skilled and experienced Server Engineer to join our innovative team. As a Server Engineer, you will be responsible for maintaining and improving our server infrastructure. You will execute pivotal roles involving server management, patch compliance, data center maintenance, and network security, ensuring smooth and secure operations within dynamic IT landscapes.</div><div><div><div><div><div><div><div><div><div><div><b><br>
Responsibilities:</b></div><ul><li><div>
Manage and support server environments, including Active Directory, DNS, DHCP, and more.</div></li><li><div>
Execute patch compliance activities for Windows servers and applications in alignment with the IT Security calendar.</div></li><li><div>
Address vulnerabilities identified through TCP/IP scanning and other compliance check activities.</div></li><li><div>
Conduct remediation for non-compliant settings identified in security health checks.</div></li><li><div>
Oversee software and configuration management, ensuring optimal performance and security.</div></li><li><div>
Perform remote datacenter administration and maintain inventory using tools like Device42.</div></li><li><div>
Support VMware/Hyper-V environments, performing tasks like VM vMotion and storage management.</div></li><li><div>
Implement and maintain datacenter hardware and software solutions.</div></li><li><div>
Develop and maintain documentation, reports, and standard operating procedures.</div></li><li><div>
Innovate and troubleshoot server and network issues, providing effective solutions and root cause analysis.</div></li><li><div>
Collaborate on new implementations, creating documentation and change management protocols.</div></li></ul><p><b><br>
Qualifications:</b></p><ul><li><div>
Advanced English proficiency.</div></li><li><div>
Associate's degree or equivalent technical training; a minimum of 3-5 years in server support, plus 5 years in IT technical experience.</div></li><li><div>
Relevant certifications such as MCSE, VMware, ITIL.</div></li><li><div>
Proven experience in components like AD, DNS, DHCP, WSUS, WDS.</div></li><li><div>
Strong datacenter and server experience, including knowledge of RAID configurations.</div></li><li><div>
Hands-on experience with Dell OM, xclarity, and remote administration tools.</div></li><li><div>
Competence with scripting languages: PowerShell, VBScript.</div></li><li><div>
Familiarity with technologies like SQL, Hyper-V, file clusters.</div></li><li><div>
Experience with VMware/Hyper-V operations, including setup and maintenance.</div></li><li><div>
Knowledge of storage solutions and open sources technologies is a plus.</div></li></ul></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Server Engineer II (TCF)

<div><div><div><p><b>Information Technology
</b></p><p><b>Training &amp; Quality
</b></p></div><div><div><div><b>Location</b></div>
<div>Bangalore, India
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
ROLE : Content Development DESIGNATION : Associate, Content Development LOCATION : Gurgaon YEARS OF EXPERIENCE : 2 - 5 years of experience in Content Development Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities: &bull; Develop training material as per the targeted audience/learner profiles to design tailored content using various instructional strategies &bull; Develop engaging and learner-centered content using tools such as Articulate 360, Vyond, and similar tools &bull; Apply instructional design models (e.g., ADDIE, SAM, Bloom&rsquo;s Taxonomy) to structure learning experiences across various modalities&mdash;eLearning, instructor-led, virtual, and blended. Key skills &amp; knowledge: &bull; Create storyboards, scripts, assessments, facilitator guides, and job aids. &bull; Collaborate with SMEs and project managers to ensure content accuracy, relevance, and timeliness. &bull; Incorporate user feedback, performance metrics, and industry best practices to continuously improve learning content. &bull; Ensure accessibility and inclusion in all content per WCAG or equivalent standards. &bull; Manage multiple content development projects while maintaining quality and deadlines. Educational Qualification: &bull; Undergraduate/Graduate &bull; Excellent communication skills Disclaimer: - 'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'<h2 class="jobSectionHeader"><b>
Description</b></h2><div><b>
ROLE :</b> Content Development</div><p><b>
DESIGNATION :</b> Associate, Content Development</p><p><b>
LOCATION : </b>Gurgaon</p><p><b>
YEARS OF EXPERIENCE :</b> 2 - 5 years of experience in Content Development</p><p>
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</p><p></p><p><b><br>
Role and Key Responsibilities:</b></p><ul><li>
Develop training material as per the targeted audience/learner profiles to design tailored content using various instructional strategies</li><li>
Develop engaging and learner-centered content using tools such as Articulate 360, Vyond, and similar tools</li><li>
Apply instructional design models (e.g., ADDIE, SAM, Bloom&rsquo;s Taxonomy) to structure learning experiences across various modalities&mdash;eLearning, instructor-led, virtual, and blended.</li></ul><p><b>
Key skills &amp; knowledge:</b></p><ul><li>
Create storyboards, scripts, assessments, facilitator guides, and job aids.</li><li>
Collaborate with SMEs and project managers to ensure content accuracy, relevance, and timeliness.</li><li>
Incorporate user feedback, performance metrics, and industry best practices to continuously improve learning content.</li><li>
Ensure accessibility and inclusion in all content per WCAG or equivalent standards.</li><li>
Manage multiple content development projects while maintaining quality and deadlines.</li></ul><p><b>
Educational Qualification:</b></p><ul><li>
Undergraduate/Graduate</li><li>
Excellent communication skills</li></ul><p><b>
Disclaimer: -</b></p><p>
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for &lsquo;recruitment&rsquo;, &lsquo;processing&rsquo; or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'</p></div></div></div><p></p>

Senior Content Developer

<div><div><div><p><b>Operations
</b></p><p><b>Finance
</b></p><p><b>Marketing &amp; Communications
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Kolkata, India
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services. Experience &ndash; Fresher or any experience<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)</li></ul><p></p><ul><li><br>
Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li></ul><p></p><ul><li><br>
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li></ul><p></p><ul><li><br>
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li></ul><p></p><ul><li><br>
Maintain basic knowledge of client products and/or services</li></ul><p></p><ul><li><br>
Prepare complete and accurate work including appropriately notating accounts as required</li></ul><p></p><ul><li><br>
Participate in activities designed to improve customer satisfaction and business performance</li></ul><p></p><ul><li><br>
Offer additional products and/or services</li></ul><p></p><ul><li><br>
Track, document and retrieve information in call tracking database</li></ul><p></p><ul><li><br>
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul><p>
In case you are selected for a Content Moderator role, please note that:</p><p>
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.</p><p>
2. It will involve content curation, moderation &amp; review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including &amp; not limited to Violence, Extremism, Pornography, &amp; Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours.</p><p>
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client&rsquo;s terms of service</p><p></p><p><br>
Candidate Profile</p><ul><li>Graduate / Undergraduate in any discipline (may vary basis the job requirement)</li></ul><p></p><ul><li><br>
Courteous with strong customer service orientation</li></ul><p></p><ul><li><br>
Strong computer navigation skills and PC Knowledge</li></ul><p></p><ul><li><br>
Ability to effectively communicate, both written and verbally</li></ul><p></p><ul><li><br>
Dependable with strong attention to detail</li></ul><p></p><ul><li><br>
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li></ul><p></p><ul><li><br>
Tolerance for repetitive work in a fast-paced, high production work environment</li></ul><p></p><ul><li><br>
Ability to work as a team member, as well as independently</li></ul><p></p><ul><li><br>
Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner</li></ul><p></p><ul><li><br>
Ability to rotate shifts, as needed</li><li>Based on location and/or program, additional experience/skills may be required</li></ul><p></p><ul><li><br>
Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Demonstrate strong probing and problem-solving skills</li><li>Should be able to handle complex queries from customer and resolve the same independently</li></ul><p></p><p><br>
Disclaimer</p><p>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p><p>
Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.</p></div></div></div><p></p>

Representative, Operations

<div><div><div><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Hyderabad, India
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix&rsquo;s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as &quot;World's Best Workplaces,&quot; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year. Join us and be part of this journey towards greater opportunities and brighter futures.<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
Experience: 6+ years<br>
Education: Bachelor&rsquo;s degree in Design, Computer Science, or related field<br>
<br>
Job Summary<br>
We are looking for a Senior UI/UX Designer to design and deliver exceptional user<br>
experiences for web and mobile applications. The ideal candidate will have strong skills in<br>
user-centered design, visual design principles, and proficiency in modern design tools, with<br>
Figma experience as a must-have.<br>
<br>
Key Responsibilities<br>
Collaborate with product managers, developers, and stakeholders to understand<br>
requirements and translate them into intuitive designs.<br>
Create wireframes, prototypes, and high-fidelity UI designs using Figma.<br>
Ensure designs adhere to brand guidelines, design systems, and accessibility standards.<br>
Conduct user research and usability testing to validate design decisions.<br>
Work closely with development teams to ensure design feasibility and accurate<br>
implementation.<br>
Stay updated on UI/UX trends and recommend improvements to enhance user experience.<br>
Required Skills &amp; Qualifications<br>
Experience: 6+ years in UI/UX design for web and mobile platforms.<br>
Education: Bachelor&rsquo;s degree in Design, Computer Science, or related field.<br>
Tools: Expert proficiency in Figma (mandatory); experience with Sketch, Adobe XD, or<br>
similar tools is a plus.<br>
Strong understanding of responsive design, design systems, and WCAG accessibility<br>
standards.<br>
Ability to work in Agile environments and collaborate effectively with cross-functional<br>
teams.<br>
Excellent communication and presentation skills.<br>
<br>
Preferred Qualifications<br>
Familiarity with front-end technologies (HTML, CSS, JavaScript) for design handoff<br>
discussions.<br>
Experience with user analytics tools (Hotjar, Google Analytics) for data-driven design<br>
decisions.<br>
Certification in UX Design or Human-Centered Design principles</div></div></div></div><p></p>

Product UX UI Designer

<div><h2 class="jobSectionHeader"><b>Essential Functions/Core Responsibilities
</b></h2><ul><li>Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed</li></ul><p>
</p><ul><li>Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)</li></ul><p>
</p><ul><li>Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization&rsquo;s policies and applicable legal requirements</li></ul><p>
</p><ul><li>Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)</li></ul><p>
</p><ul><li>Create and maximize relationships with client partners</li></ul><p>
</p><ul><li>Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance</li></ul><p>
</p><ul><li>Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching</li></ul><p>
</p><ul><li>Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner</li></ul><p>
</p><ul><li>Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement</li></ul><p>
</p><ul><li>Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements</li></ul><p>
</p><ul><li>Attend business reviews with the client</li></ul><p>
</p><ul><li>Handle a team of team leaders</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Candidate Profile
</b></h2><ul><li>Bachelor Degree in related field with more than 3 years of experience.</li></ul><p></p><ul><li>Call center experience within real estate sector preferred</li></ul><p>
</p><ul><li>Bilingual English (B2 + level ) and Arabic speaker .</li></ul><p>
</p><ul><li>Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal</li></ul><p>
</p><ul><li>Work well under pressure and follow through on items to completion while maintaining professional demeanor</li></ul><p>
</p><ul><li>Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates</li></ul><p>
</p><ul><li>Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment</li></ul><p>
</p><ul><li>Demonstrated ability to mentor, coach and provide direction to a team of employees</li></ul><p>
</p><ul><li>Willingness to work a flexible schedule</li></ul><p>
</p><h2 class="jobSectionHeader"><b>Career Framework Role
</b></h2><p>Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.</p><p>
</p><h2 class="jobSectionHeader"><b>Disclaimer
</b></h2><p>The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</p><p></p><p>
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.</p></div>

Operations Manager - Contact Center - Real Estate ( Bilingual- English/ Arabic)

Join Concentrix and explore 222   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.