Urwah Admin

Concentrix

<div>
 
 
 Work Location: QTSC Building 1
 
 - No. 14 Street,Tan Chanh Hiep Ward, District12, Ho Chi Minh City, Viet Nam.
 
 
 
 
 
 
 Scope of Work:
 
 
 <ul>
 <li>
 Handle customerinquiries and resolveissues efficiently and professionally.
 </li>
 <li>
 Deliver accurate information and high-quality servicein line withcompany policies.
 </li>
 <li>
 Collaborate with internalteams to ensure smooth communication and process improvement.
 </li>
 <li>
 Maintain up-to-date product knowledge and follow escalationprocedures when needed
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Native speaker of Hindi or Indonesian. Good command of English (for training &amp; internal communication).
 </li>
 <li>
 Strong communication and problem-solving skills.
 </li>
 <li>
 Customer serviceexperience is a plus, but fresh graduates are welcome to apply.
 </li>
 <li>
 Willing to relocate to Vietnam.
 </li>
 </ul>
 
 
 
 
 
 Income:
 
 
 <ul>
 <li>
 
 Base Salary:
 
 16.000.000 vnd/month.
 </li>
 <li>
 
 Meal allowance:
 
 500.000 vnd/month.
 </li>
 <li>
 
 Monthly KPI Incentive:
 
 Up to 1.200.000 vnd/month
 </li>
 <li>
 
 100% salary
 
 in 2-month probation time.
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 <ul>
 <li>
 
 One-way flight ticket
 
 to Vietnam.
 </li>
 <li>
 
 15 days&rsquo; accommodation
 
 in a shared guesthouse upon arrival.
 </li>
 <li>
 
 Work permit &amp; TRC (Temporary Residence Card)
 
 for the employee (company supports documentation for family TRC; fee to be coveredby employee).
 </li>
 <li>
 Great multicultural working environment with career growth opportunities.
 </li>
 <li>
 14 days of leave/year. 13th Monthly Salary Annual Health Checkup
 </li>
 </ul>
 
 
 
 
 
 Work Schedule:
 
 
 <ul>
 <li>
 
 5 days/week (any 2 days off). Shift:
 
 Rotate 24/7 (according to the arrangement of the team leader).
 </li>
 <li>
 
 Rotating shifts:
 
 9 hours/shift/month (including 1.5 hour rest).
 </li>
 </ul>
</div>

Customer Service - Social Platform

<div>
 <ul>
 <li>
 Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint
 </li>
 <li>
 Providing accurate, valid, and complete information by using the right tools, methods, and processes
 </li>
 <li>
 Immediately updating serious cases/inconstant situations
 </li>
 <li>
 Ensuring a high level of customer service and a positive guest experience
 </li>
 <li>
 Proactively updating information/knowledge about customer service
 </li>
 </ul>
 
 
 Work Schedule
 
 
 <ul>
 <li>
 5 days/week (any 2 days off)
 </li>
 <li>
 Rotating shifts: 9 hours/shift/month (including 1.5 hour rest)
 </li>
 <li>
 Day Shift: 7:00 &ndash; 16:00 | 9:00 &ndash; 18:00 |12:00 &ndash; 21:00 | 13:00 &ndash; 22:00
 </li>
 <li>
 Night Shift: 19:00 &ndash; 4:00 | 20:00 &ndash; 5:00 |21:00 &ndash; 6:00 | 22:00 - 7:00
 </li>
 </ul>
 
 
 Requirement
 
 
 <ul>
 <li>
 Graduated from High school or equivalent academic level
 </li>
 <li>
 Fluency in English (Speaking, listening, writing, and reading) - working 100% English
 </li>
 </ul>
 
 
 Benefits
 
 
 <ul>
 <li>
 Gross Income: 10.000.000 - 12.000.000 vnd/month
 </li>
 <li>
 Night shift allowance: 30% base salary.
 </li>
 <li>
 Phone line allowance: 1.000.000 vnd/month (valid after passing 2-month probation).
 </li>
 <li>
 100% salary in 2-month probation time.
 </li>
 </ul>
 
 
</div>

Customer Service Representative

<div>
 
 
 Customer Service &ndash; Flight Ticket App
 
 
 
 
 Work Location:
 
 QTSC Building 1, No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City
 
 
 
 Contact:
 
 0763931013 (Ms. Hồng Thắm) | Email: thihongtham.nguyen2@concentrix.com
 
 
 
 Job Description
 
 
 <ul>
 <li>
 Act as a liaison between guests and partners to resolve low-complexity issues via inbound/outbound calls, email, chat, and messaging on topics such as travel advice, modifications, cancellations, and complaints.
 </li>
 <li>
 Provide accurate, valid, and complete information using the right tools, methods, and processes.
 </li>
 <li>
 Immediately update serious or inconsistent cases.
 </li>
 <li>
 Ensure a high level of customer service and a positive guest experience.
 </li>
 <li>
 Proactively update knowledge related to customer service.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 High school graduate or equivalent (related majors are an advantage).
 </li>
 <li>
 Fluency in English (speaking, listening, writing, and reading) &ndash; 100% English working environment.
 </li>
 <li>
 At least 6 months of experience in Customer Service or related roles.
 </li>
 </ul>
 
 
 Income
 
 
 <ul>
 <li>
 
 Total Salary:
 
 11,000,000 &ndash; 13,000,000 VND/month
 </li>
 <li>
 
 Base Salary:
 
 8,000,000 VND/month
 </li>
 <li>
 
 Meal Allowance:
 
 500,000 VND/month
 </li>
 <li>
 
 Night Shift Allowance:
 
 30% of base salary
 </li>
 <li>
 
 Voice Allowance:
 
 1,000,000 VND/month (if handling inbound calls)
 </li>
 <li>
 
 Monthly KPI Incentive:
 
 900,000 &ndash; 1,200,000 VND/month (based on performance)
 </li>
 <li>
 
 100% salary during 2-month probation period
 
 </li>
 </ul>
 
 
 Benefits
 
 
 <ul>
 <li>
 Full insurance coverage according to Labor Law.
 </li>
 <li>
 24/7 accident insurance.
 </li>
 <li>
 14 days of annual leave.
 </li>
 <li>
 13th-month salary.
 </li>
 <li>
 Annual health check-up.
 </li>
 <li>
 Dynamic and professional working environment with many opportunities for career growth.
 </li>
 </ul>
 
 
 Work Schedule
 
 
 <ul>
 <li>
 5 working days/week (any 2 days off).
 </li>
 <li>
 
 Rotating shifts 24/7
 
 (arranged by team leader, up to 3 months of night shifts):
 </li>
 <li>
 
 Day shifts:
 
 7:00 &ndash; 16:00; 9:00 &ndash; 18:00; 12:00 &ndash; 21:00; 13:00 &ndash; 22:00
 </li>
 <li>
 
 Night shifts:
 
 19:00 &ndash; 4:00; 20:00 &ndash; 5:00; 21:00 &ndash; 6:00; 22:00 &ndash; 7:00
 </li>
 </ul>
 
 
</div>

2511- Customer Service – Flight Ticket App

<div>
 
 Should be willing to relocate to Vitenma and must have native level proficiency in
 
 Bengali / Telugu or Tamil
 
 
 
 
 
 
 
 Role &amp; Responsisbilities
 
 
 <ul>
 <li>
 Review and moderate audio / picture / text content to ensure compliance with platform policies and community guidelines.
 </li>
 <li>
 Identify, flag, and escalate inappropriate, harmful, or sensitive audio / picture / text material.
 </li>
 <li>
 Document and report trends, patterns, and potential risks in user-generated audio / picture / text content.
 </li>
 <li>
 Collaborate with cross-functional teams to maintain a safe and trusted platform environment.
 </li>
 </ul>
 
 
 
 
 
 Income
 
 
 <ul>
 <li>
 
 Base Salary:
 
 16,000,000 VND/month.
 </li>
 <li>
 
 Meal allowance:
 
 500,000 VND/month.
 </li>
 <li>
 
 Monthly KPI Incentive:
 
 Up to 1,200,000 VND/month.
 </li>
 <li>
 
 100% salary
 
 in 2-month probation time.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Proficiency in
 
 Bengali / Telugu or Tamil
 
 (native-level fluency).
 </li>
 <li>
 Strong
 
 English communication skills
 
 (verbal and written) over and above any one native language listed.
 </li>
 <li>
 Deep understanding of
 
 regional slang, music, pop culture, and linguistic nuances
 
 in your native language.
 </li>
 <li>
 High level of
 
 maturity and judgment
 
 to identify and evaluate nuances vs. non-essential content for the platform.
 </li>
 <li>
 
 Flexible for 24/7 rotational shifts
 
 , including weekends and holidays.
 </li>
 <li>
 
 Willing to relocate to Vietnam
 
 and work in a fast-paced, multicultural environment.
 </li>
 </ul>
 
 
 
 
 
 Benefits
 
 
 <ul>
 <li>
 
 One-way flight ticket
 
 to Vietnam.
 </li>
 <li>
 
 15 days&rsquo; accommodation
 
 in a shared guest house upon arrival.
 </li>
 <li>
 
 Work permit &amp; TRC (Temporary Residence Card)
 
 for the employee (company supports documentation for family TRC; fee to be covered by employee).
 </li>
 <li>
 Great
 
 international working environment
 
 with career growth opportunities.
 </li>
 <li>
 
 14 days of leave/year.
 
 </li>
 <li>
 
 13th Monthly Salary.
 
 </li>
 <li>
 
 Annual Health Checkup.
 
 </li>
 </ul>
 
 
 
 
 
 Work Schedule
 
 
 <ul>
 <li>
 
 5 days/week
 
 (any 2 days off).
 </li>
 <li>
 
 Shift:
 
 Rotate 24/7 (according to the business need &amp; team leader)
 </li>
 <li>
 
 Rotating shifts:
 
 9 hours/shift/month (including 1.5-hour rest)
 </li>
 </ul>
 
 
 
 
 
 Work Location
 
 
 
 
 QTSC Building 1
 
 &ndash; No. 14 Street, Tan Chanh Hiep Ward, District 12, Ho Chi Minh City, Vietnam.
 
</div>

Customer Service Representative ( Relocate to Vietnam )

<div>
 Job Title:
 
 
 &Idot;&ccedil;erik Geli&scedil;tirme Uzman&inodot;
 
 
 
 Job Description
 
 
 
 Sekt&ouml;r&uuml;n&uuml;n lider markalar&inodot;ndan Concentrix, Merkezi Amerikada bulunan global bir &ccedil;a&gbreve;r&inodot; merkezidir. D&uuml;nyada, 70 &uuml;lkede 450 binden fazla &ccedil;al&inodot;&scedil;an&inodot;yla hizmet veren Concentrix, T&uuml;rkiye&rsquo;de ba&scedil;ta &Idot;stanbul, &Idot;zmir, Ankara, Van olmak &uuml;zere toplam 7 &scedil;ehirde, 17 bini a&scedil;k&inodot;n &ccedil;al&inodot;&scedil;an ile m&uuml;&scedil;teri hizmet y&ouml;netimi ve deneyiminde fark yaratmaya devam etmektedir.
 
 
 
 G&ouml;rev Tan&inodot;m&inodot;:
 
 
 
 <ul>
 <li>
 T&uuml;ketici elektroni&gbreve;i sekt&ouml;r&uuml;nde T&uuml;rkiye&rsquo;nin en b&uuml;y&uuml;k markalar&inodot;ndan olan m&uuml;&scedil;terimizin, &uuml;r&uuml;nlerinin ve uygulamalar&inodot;n&inodot;n kullan&inodot;m&inodot; ve hizmetleri hakk&inodot;nda kaliteli, bilgi veren i&ccedil;eriklerin haz&inodot;rlanmas&inodot;, kontrol&uuml;, revizesi,
 </li>
 <li>
 &Idot;&ccedil;erikleri destekleyecek g&ouml;rsel ve/veya desktop how-to video yap&inodot;m&inodot;,
 </li>
 <li>
 &Idot;&ccedil;erik memnuniyet ve &ccedil;&ouml;z&uuml;m skorlar&inodot;n&inodot; s&uuml;rekli monit&ouml;rize etmek,
 </li>
 <li>
 Bilgi g&uuml;venli&gbreve;i kurallar&inodot;na uygun hareket etmek, &ccedil;al&inodot;&scedil;mak. Aksi bir durum saptay&inodot;nca y&ouml;neticilerine bilgi vermek,
 </li>
 <li>
 &Idot;&ccedil;eriklere uygun keywordleri belirleyerek i&ccedil;eriklerin daha b&uuml;y&uuml;k ve alakal&inodot; kitlelere ula&scedil;mas&inodot;n&inodot; sa&gbreve;lamak,
 </li>
 <li>
 M&uuml;&scedil;teri yorumlar&inodot;n&inodot; takip ederek i&ccedil;eriklerin d&uuml;zenli olarak geli&scedil;imini sa&gbreve;lamak.
 
 
 </li>
 </ul>
 
 Gereklilikler:
 
 
 
 <ul>
 <li>
 En az y&uuml;ksel okul mezunu (Grafik tasar&inodot;m&inodot;, G&ouml;rsel ileti&scedil;im vb. b&ouml;l&uuml;mler tercih sebebidir),
 </li>
 <li>
 Benzer pozisyonda en az 1 y&inodot;l en fazla 5 y&inodot;l tecr&uuml;beli,
 </li>
 <li>
 Adobe Photoshop, Illustrator, Adobe After Effects, Adobe Premiere Pro programlar&inodot;n&inodot; kullanabilen (ge&ccedil;mi&scedil; i&scedil;lerinden &ouml;rnek sunabilecek),
 </li>
 <li>
 T&uuml;rk&ccedil;e dil bilgisi, imla ve ifade kurallar&inodot;na hakim,
 </li>
 <li>
 Minimum upper intermediate seviye &Idot;ngilizce bilgisine sahip (okuma ve yazma),
 </li>
 <li>
 Teknik konulara kar&scedil;&inodot; ilgili, Mobil Cihazlar, Beyaz E&scedil;ya, K&uuml;&ccedil;&uuml;k Ev Aletleri, Klima gibi &uuml;r&uuml;nlere merakl&inodot;, ara&scedil;t&inodot;r&inodot;p &ouml;&gbreve;renip kendini geli&scedil;tirebilen,
 </li>
 <li>
 Tercihen SEO tecr&uuml;besi ve/veya bilgisi olan,
 </li>
 <li>
 Takibi kuvvetli, ileti&scedil;imi kuvvetli, detaylara &ouml;zenli, terminlere dikkat eden,
 </li>
 <li>
 &Idot;stanbul veya Ankara&rsquo;da ikamet eden.
 
 
 </li>
 </ul>
 Location:
 
 
 TUR - KAGITHANE1 - MERKEZ MAHALLESI AYAZMA CADDESI PAPIRUS PLZ. DIS KAPI NO:37, IC KAPI NO: 2 KAG
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time2025-09-07
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1649974
 
</div>

İçerik Geliştirme Uzmanı

<div>
 
 As a direct sales representative, you will be responsible for selling technology solutions, identifying customer needs, generating sales opportunities, closing deals, and ensuring customer satisfaction through regular engagement with new and established clients.
 
 
 
 
 
 
 Job Description:
 
 
 
 &bull; Be the first contact point for many customers, deliver a strong first impression, and set the foundation for long-term customer relationships.
 
 
 &bull; Quarterback sales from lead to purchase; be the main point of contact for Microsoft's customers, leading the sales strategy, overcoming objections, and negotiating success.
 
 
 &bull; Engage with small and medium businesses across industries, company sizes, and types to determine their needs and identify opportunities to fulfil them with Microsoft's leading cloud technologies.
 
 
 &bull; Obsess Microsoft&rsquo;s customers and prospects to deliver a world-class customer engagement experience.
 
 
 &bull; Secure customer wins for Microsoft Cloud: Maximize upsell and cross-sell opportunities by collaborating with Solution Specialists and Partner Connection Managers
 
 
 &bull; Position competitive offerings and solutions in the context of customer needs and experiences
 
 
 &bull; Demonstrate verbally and in writing how customers can capture value and envision their future with Microsoft&rsquo;s technologies.
 
 
 &bull; Effectively turn prospects and qualified leads into opportunities and revenue pipelines by filtering them through different criteria, e.g., BANT (budget, authority, need, and timeline)
 
 
 &bull; Leverage social, digital, video, chat, phone, and demonstration environments to effectively reach, sell, and manage Microsoft customers.
 
 
 &bull; Collect customer feedback and articulate it back to the business. &ldquo;Voice of the customer.&rdquo;
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; Bachelor's degree (4 years) required.
 
 
 &bull; 2-3+ years of sales experience with a proven track record of success is required. Minimum 2 years of sales IT industry experience required.
 
 
 &bull; Minimum 2 years of sales account management or customer management experience required.
 
 
 &bull; Familiarity with modern sales techniques and tools, including experience in retail sales, corporate internships, or entrepreneurial programs.
 
 
 &bull; Experience working with or selling Azure, Office 365, Dynamics 365 (Microsoft Products), or similar solutions is preferred.
 
 
 &bull; Microsoft Fundamentals certification on Azure/Modern Workplace/BizApps is preferred.
 
 
 &bull; A self-starter with a track record of outstanding performance and achieving goals. Ability to work independently drives personal performance, takes ownership of training and skill enhancement, and seeks continuous quality improvement.
 
 
 &bull; Strong interpersonal skills and excellent oral, written, and verbal business communication skills. Ability to successfully communicate with contacts via the phone (cold calling and established relationships), email, video, and presentations.
 
 
 &bull; General knowledge of the IT industry (with minimum 1-year proven industry experience), with the capacity to learn and retain knowledge about individual products and business solutions quickly and accurately.
 
 
 &bull; Achievement and success-driven personality, motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross-business collaboration.
 
 
 &bull; Solid time management skills and the ability to work independently or under supervision with high integrity.
 
 
 &bull; Experience using Microsoft Office Suite applications, Windows OS, and Client Relationship Management (CRM) system(s) such as Dynamics 365, Salesforce, etc.
 
 
 &bull; Passion for cloud technologies and changing the world.
 
 
 
 
 
 
 Language skills:
 
 &bull; English: Fluent (verbal and written)
 
</div>

customer Lifecycle Manager

<div>
 Job Title:
 
 
 Trainer
 
 
 
 Job Description
 
 
 
 The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery. This position requires attaining and maintaining certification in the Trainer Certification Program (101/102), provides mentoring to Program Ready Trainers, curriculum review and modification as needed, and evaluation of training programs using various feedback methods.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
 </li>
 <li>
 Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment
 </li>
 <li>
 Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities
 </li>
 <li>
 Accountable for achieving individual training performance metrics
 </li>
 <li>
 Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required)
 </li>
 <li>
 Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations
 </li>
 <li>
 Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
 </li>
 <li>
 May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids
 </li>
 <li>
 Measure the effectiveness of training programs using various feedback methods &ndash; focus groups, interviews, and surveys that will lead to enhancement of training resources and programs based on results of evaluation
 </li>
 <li>
 Recommend curriculum modifications to Training Manager/Supervisor on the basis of internal customer feedback and/or Training Needs Analysis
 </li>
 <li>
 Participate and contribute to continuous learning culture by maintaining engagement on change management, product and services releases, policies, processes, and procedures
 
 
 </li>
 </ul>
 Candidate Profile
 
 
 <ul>
 <li>
 Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred
 </li>
 <li>
 Prior experience in Banking/Fintech preferred
 </li>
 <li>
 Proven experience in training methodologies, and soft skills (communication skills, critical thinking, time management, team building, etc.) within a Call Centre environment for at least two years.
 </li>
 <li>
 Strong communication skills, both written and verbal, in both English and Arabic
 </li>
 <li>
 Must be available on short notice
 </li>
 <li>
 Proficient in Microsoft Office
 </li>
 <li>
 Demonstrated ability to multi-task, prioritize, and meet timelines on deliverable
 </li>
 <li>
 Self-starter, sense of urgency, and works well under pressure
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Sense of professionalism and ability to develop good relationships
 
 
 </li>
 </ul>
 Career Framework Role
 
 
 Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
 
 
 Analyzes possible solutions using standard procedures and principles
 
 
 Builds knowledge of the organization, processes and customers Solves a range of straightforward problems
 
 
 Receives a moderate level of guidance and direction
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Location:
 
 
 ARE Dubai - Property# BCB2 515, Dubai CommerCity
 
 
 Language Requirements:
 
 
 Time Type:
 
 
 Full time
 
 
 
 If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
 
 
 
 
 R1674469
 
</div>

Trainer

Join Concentrix and explore 51   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.