Urwah Admin

Concentrix

<div>The Advisor I, Blended Support position interfaces with customers via inbound/outbound calls, chats, and emails based on client requirements. This role provides customer service support and resolution of routine inquiries regarding clients&rsquo; products or services.
Why Join This Program?
This role is dedicated to a leading global Travel account, giving you the opportunity to build expertise in airlines, hotels, bookings, and customer travel support. 
You will also gain valuable GDS experience working on an international account, with hands-on exposure to global travel systems, processes, and best practices.
In this role, you'll:
<ul><li>Be the friendly voice of major global clients, delivering high-quality support in Spanish via phone, email, and chat.</li>
<li>Assist customers with inquiries, order processing, troubleshooting, and guidance.</li>
<li>Build deep product and service knowledge to deliver confident and accurate support.</li>
<li>Handle customer issues with patience, professionalism, and a solution-oriented mindset.</li>
<li>Create positive customer experiences through personalized assistance and clear communication.</li>
<li>Collaborate within a dynamic and supportive bilingual team to achieve shared service and performance goals.</li>
</ul>Essential Functions / Core Responsibilities:
<ul><li>Ensure service delivery meets contractual Key Performance Indicators (KPIs).</li>
<li>Clarify customer requirements using effective probing and decision-support tools.</li>
<li>Listen attentively, demonstrate empathy, and build strong customer rapport in Spanish.</li>
<li>Greet customers in a courteous, friendly, and professional manner following agreed procedures.</li>
<li>Maintain working knowledge of client products and services.</li>
<li>Prepare complete and accurate documentation, including account notations.</li>
<li>Participate in initiatives aimed at improving customer satisfaction and business performance.</li>
<li>Identify opportunities to offer additional products or services when appropriate.</li>
</ul>Candidate Profile:
<ul><li>Language Requirements: Spanish B2 and English B1, both written and verbal. Language assessment required.</li>
<li>High school diploma required; relevant call center/customer service experience is an advantage.</li>
<li>Excellent communication, interpersonal, and customer engagement skills.</li>
<li>Comfortable working in a fast-paced, performance-driven environment.</li>
<li>Strong multitasking, prioritization, and adaptability skills.</li>
<li>Basic computer skills and system navigation capability.</li>
<li>Ability to work independently and collaboratively within a team.
</li><li>Detail-oriented, dependable, and professional.
</li><li>Patient, composed, and solution-oriented in all customer interactions.
</li><li>Flexible to work rotating shifts as required.
</li><li>Strong problem-solving and analytical skills with a customer-centric mindset.</li>
</ul>Career Framework Role:
Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
What We Offer:
<ul><li>Competitive base salary + 10,000 EGP monthly Program Allowance
</li><li>Gain hands-on GDS experience working on an international client account.</li>
<li>Transportation Provided.</li>
<li>Medical &amp; Social Insurance.</li>
<li>Career growth opportunities across multiple industries and programs.</li>
<li>Supportive, inclusive, and growth-focused work environment</li>
</ul>Additional Information:
Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.</div>

Travel Advisor – Spanish Bilingual Speakers - Cairo

<div>A NEW CAREER POWERED BY YOU
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns &ldquo;World&rsquo;s Best Workplaces,&rdquo; &ldquo;Best Company Culture,&rdquo; and &ldquo;Best Companies for Career Growth&rdquo; awards every year? Then a Specialist, Sales Development position at Concentrix is just the right place for you!
As a Specialist, Sales Development, you&rsquo;ll join an organically diverse team from 70+ countries where ALL members contribute and support each other&rsquo;s success and well-being, proudly united as &ldquo;game-changers.&rdquo; Together, we help the world&rsquo;s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we&rsquo;re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT 
This is a great opportunity to reimagine an all-new career journey and develop &ldquo;friends for life&rdquo; at the same time. We&rsquo;ll give you all the training, technologies, and continuing support you&rsquo;ll need to succeed. Plus, at Concentrix, there&rsquo;s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That&rsquo;s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you&rsquo;ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Specialist, Sales Development, you will:<ul>
<li>Provide accurate weekly/ monthly/ quarterly sales forecast</li>
<li>Role is Hybrid and on site is required min of 3 days per week</li>
<li>You must reside within 50 miles of Greenville, SC</li>
<li>Mastery of product knowledge and technical understanding of services to assess client requirements</li>
<li>Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage</li>
<li>Manage external competitive pressures and handle objections to retain customers or win new customers</li>
<li>Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound</li>
<li>Work with your team and management to provide a professional experience during all interactions with customers and prospects</li>
<li>Maintain the customer management system (CRM) to ensure all relevant data is captured</li>
<li>Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts</li>
<li>Work with a team and report directly to a Sales Manager</li>
Deliver expert customer experiences&hellip;with a smile. 
<li>
</li></ul>YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Specialist, Sales Developmentrole include:<ul>
<li>2+ years of experience working in a customer service or sales capacity</li>
<li>Prior success in achievement of personal and team sales quota/goals</li>
<li>Experience in high-volume calling</li>
<li>Experience learning new technology and data</li>
<li>Problem solving skills</li>
<li>Excellent knowledge of MS Office programs</li>
<li>Experience working with Salesforce.com or similar CRM</li>
<li>Experience or willingness to work from home</li>
<li>Proficiency in fast-paced multi-tasking</li>
<li>Eagerness to learn new technologies</li>
<li>Role is Hybrid and on site is required min of 3 days per week</li>
<li>You must reside within 50 miles of Greenville, SC</li>
<li>Must reside in the United States and have a valid U.S. address for residence</li>
</ul>WHAT&rsquo;S IN IT FOR YOU 
One of our company&rsquo;s Culture Beliefs says, &ldquo;We champion our people.&rdquo; That&rsquo;s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we&rsquo;ll invest in YOU to aid in your career path and in your personal development. In this role, you&rsquo;ll also be provided with:<ul>
<li>The base salary range for this position is $17.50 - $18.56/hour (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.</li>
<li>DailyPay enrollment option to access pay &quot;early,&quot; when you want it</li>
<li>Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more</li>
<li>Health and wellness programs with trained partners to help promote a healthy you</li>
<li>Mentorship programs that support your rewarding career journey
</li><li>A modern, state-of-the-art office setting with advanced technologies and a great team</li>
<li>Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support</li>
<li>Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more</li>
</ul>REIMAGINE THE BEST VERSION OF YOU! 
 
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their &ldquo;employer of choice.&rdquo;
JOB AVAILABILITY
This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible. The deadline to apply for this position is: August 19, 2026.
ACKNOWLEDGEMENTS:
Physical and Mental Requirements 

 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity 
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:<ul>
<li>English</li>
<li>Spanish</li>
</ul>Accommodation 
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence 
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE. 
 
Physical and Mental Requirements: 

 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity: 
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:<ul><li>English
</li><li>Spanish
</li></ul>Accommodation: 
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence: 
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization:
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE</div>

Specialist Sales Development

<div>
 
 Job Title
 
 
 
 Technical Support Advisor &ndash; English Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats &ndash; troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.
 
 
 
 Essential Functions/Core Responsibilities
 
 
 
 <ul>
 <li>
 Provide prompt and accurate technical support to customers via phone, email, and chat.
 </li>
 <li>
 Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
 </li>
 <li>
 Research and identify solutions to complex technical problems using knowledge base resources and escalation pathways.
 </li>
 <li>
 Document and escalate unresolved issues to higher-level support teams.
 </li>
 <li>
 Maintain detailed records of customer interactions and support activities.
 </li>
 <li>
 Proactively identify and address potential customer issues to prevent escalations.
 </li>
 <li>
 Ensure service delivered to our customers meets contractual Key Performance Indicator (&lsquo;KPIs&rsquo;)
 </li>
 <li>
 Serve as a resource to other support personnel
 </li>
 <li>
 Participate in ongoing training and development to stay abreast of the latest technology advancements.
 </li>
 <li>
 Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.
 </li>
 <li>
 Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.
 </li>
 <li>
 Participate in activities designed to improve customer satisfaction and business performance
 
 
 </li>
 </ul>
 
 
 Candidate Profile
 
 
 
 
 <ul>
 <li>
 A High School Diploma and one year of relevant experience are preferred
 </li>
 <li>
 Tech sales experience is preferred
 </li>
 <li>
 Basic/Advanced '' depends on the program '' understanding of client technical systems.
 </li>
 <li>
 Ability to learn including strong problem-solving skills
 </li>
 <li>
 Exceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.
 </li>
 <li>
 Proficient in written and verbal communication.
 </li>
 <li>
 Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
 </li>
 <li>
 Commitment to providing exceptional customer service.
 </li>
 <li>
 Courteous with a strong customer service orientation
 </li>
 <li>
 Achieve and maintain recognized and applicable technical certification(s)
 </li>
 <li>
 Able to rotate shifts, as needed
 </li>
 <li>
 Based on the program, additional experience/skills may be required
 
 
 </li>
 </ul>
 
 
 Our benefits
 
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 A bright, modern, and exciting place to work, with excellent staff facilities
 </li>
 <li>
 Performance-related pay
 </li>
 <li>
 Voluntary Medical plan
 </li>
 <li>
 Transportation allowance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Annual reward and recognition events
 </li>
 <li>
 Holiday pay
 </li>
 <li>
 Access to training and development opportunities.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.
 
 
 We offer a competitive compensation and benefits package, along with a vibrant and supportive work environment. Join us and be a part of a team that is passionate about making a difference in the lives of our customers and our community!
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
 
 
 Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
</div>

Technical Support Advisor – English Speakers - Cairo

<div>
 
 Job Title
 
 
 
 Solution Assessment Consultant 2026
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Act as the key technical expert for solution assessment execution
 </li>
 <li>
 Support customers run 1st party and/or 3rd party ISV assessment tools as per tool portfolio of the WW Solution Assessment program .
 </li>
 <li>
 Prepare technical insights and key scenarios required to drive the right technical and business solution outcomes.
 </li>
 <li>
 Scope the technical and security design for customer solutions, select optimal migration paths for the customer, build consumption plans .
 </li>
 <li>
 Confirm implementation requirements and pricing calculations as required, so that the customer receives an accurate projection of anticipated costs in new services sought .
 </li>
 <li>
 Alignment and handover of the migration plan to migration partner or account team.
 </li>
 <li>
 Meet and exceed the monthly targets for number of solution assessment to be delivered .
 
 
 </li>
 </ul>
 
 Key Experiences
 
 
 
 <ul>
 <li>
 Candidates must have 5-8 years of practical experience in solution sales, technical sales. Azure technical knowledge is highly preferable.
 </li>
 <li>
 Language: English, Arabic, French (preferable)
 
 
 </li>
 </ul>
 
 Education and Knowledge: Required: Bachelor&rsquo;s Degree (B.S./B.A.) or equivalent experience. Preferred:
 
 
 
 <ul>
 <li>
 MBA or Master&rsquo;s Degree in IT, Communications, or Marketing, and formal training in project management
 </li>
 </ul>
</div>

Solution Assessment Consultant 2026

<div>
 
 Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site!
 
 
 
 
 
 The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support
 
 
 
 
 
 
 
 
 Location: New Cairo, Egypt
 
 
 
 
 
 
 
 
 Responsibilities:
 
 <ul>
 <li>
 Communicate with customers via phone.
 </li>
 <li>
 Provide knowledgeable answers to questions about product, pricing and availability
 </li>
 <li>
 Work with internal departments to meet customer's needs
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start Immediately
 </li>
 </ul>
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts)
 </li>
 <li>
 Social &amp; medical insurance
 </li>
 <li>
 Paid training
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist

<div>
 
 Are you a customer service rockstar with a passion for the financial industry?
 
 
 Do you thrive in fast-paced environments and take pride in exceeding expectations? If so, then we want you on our team!
 
 
 
 Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's products or services.
 
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Fluent English speakers (B2-C1)
 </li>
 <li>
 Ready to start immediately
 </li>
 <li>
 Flexible with night and overnight shifts
 </li>
 </ul>
 
 
 Benefits
 
 
 <ul>
 <li>
 Attractive salary Packages
 </li>
 <li>
 Social and medical insurance up to 500K
 </li>
 <li>
 Transportation provided (door to door for ladies through night shifts)
 </li>
 <li>
 Attractive career path with the opportunity to be promoted after 6 months
 </li>
 <li>
 Paid training
 </li>
 <li>
 Free Online Courses
 </li>
 </ul>
</div>

Customer Service Representative - Banking

<div>
 
 Advisor I, Customer Service,
 
 
 This position provides customer service support and resolution of routine problems regarding client's products or services via chat &amp; email channels and inbound calls.
 
 
 
 
 
 Qualifications:
 
 <ul>
 <li>
 Fluent in English (B2 - C1).
 </li>
 <li>
 Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
 </li>
 <li>
 Ability to multi-task, organize, and prioritize work.
 </li>
 <li>
 Flexible with rotational shifts including night and overnight shifts.
 </li>
 <li>
 Ready to start immediately.
 </li>
 </ul>
 
 
 
 
 
 
 
 Benefits:
 
 <ul>
 <li>
 Attractive salary packages.
 </li>
 <li>
 Unlimited sales bonuses.
 </li>
 <li>
 Transportation provided (Door to door for ladies through night and overnight shifts).
 </li>
 <li>
 Social &amp; medical insurance.
 </li>
 <li>
 Paid training.
 </li>
 <li>
 Opportunity to get promoted after 6 months.
 </li>
 </ul>
</div>

Customer Service Specialist - Chat & Email

Join Concentrix and explore 37   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.