Urwah Admin

Concentrix

Concentrix is a global technology and services leader that powers the world’s best brands, today and into the future. The company specializes in delivering intelligent services through technology, data, and talent, helping clients innovate and grow across various sectors including automotive, healthcare, and retail. Concentrix offers a wide range of services from strategy and design to data analytics and digital operations, ensuring operational excellence and enhanced customer experiences.

<div>Role Overview
The CSA for Exchange is a customer-facing technical leader responsible for designing, implementing, and optimizing Microsoft Exchange solutions across enterprise environments. This role ensures secure, scalable, and compliant messaging platforms, enabling customers to modernize their infrastructure and adopt Microsoft 365 services effectively.
Key Responsibilities<ul>
<li>Solution Architecture &amp; Design
<ul><li>Architect hybrid and cloud Exchange solutions, including migrations to Exchange Online.</li>
<li>Integrate Exchange with Microsoft 365 services (Teams, SharePoint, OneDrive) and Azure Active Directory.</li>
<li>Ensure security, compliance, and resiliency in all designs.</li>
</ul></li><li>Deployment &amp; Optimization
<ul><li>Lead Exchange Server and Exchange Online deployments, upgrades, and health assessments.</li>
<li>Implement retention policies, compliance configurations, and disaster recovery strategies.</li>
<li>Optimize performance and troubleshoot complex messaging issues.</li>
</ul></li><li>Customer Engagement
<ul><li>Conduct technical workshops, proof-of-concepts, and readiness sessions.</li>
<li>Act as a trusted advisor to technical and business stakeholders.</li>
<li>Align solutions with customer success plans and modernization goals.</li>
</ul></li><li>Governance &amp; Automation
<ul><li>Implement governance for Exchange Online and hybrid environments.</li>
<li>Use PowerShell scripting and Graph API for automation and management tasks.</li>
</ul></li></ul>Required Skills<ul>
<li>Deep knowledge of Exchange Server architecture, administration, and migration.</li>
<li>Proficiency in Exchange Online configuration and hybrid deployment.</li>
<li>Strong understanding of Active Directory, Azure AD, and networking fundamentals.</li>
<li>Advanced troubleshooting and performance tuning skills.</li>
</ul>Preferred Qualifications<ul>
<li>5+ years in customer-facing roles involving enterprise messaging systems.</li>
<li>Experience with compliance solutions and email retention policies.</li>
<li>Familiarity with Microsoft 365 usage reporting and optimization.</li>
<li>Relevant certifications in Exchange and Microsoft technologies.</li>
</ul>#LI-Remote #Egypt</div>

Cloud Solution Architect (CSA) – Exchange Server & Exchange Online (Arabic-English)

&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Job Title:&lt;/p&gt;B2B Marketing Specialist - CV Required&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Job Description&lt;/p&gt;The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.&lt;ul&gt;&lt;li&gt;&lt;span&gt;Conducting market research to identify trends, competitors, and customer needs. for our client &lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Supporting the development and implementation of marketing campaigns.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Creating and editing marketing materials such as presentations, social media posts, newsletters, and website content.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Coordinating with internal Client teams (sales, design, operations) to ensure brand consistency.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Monitoring campaign performance and preparing basic reports on results.&lt;/span&gt;&lt;/li&gt;&lt;li&gt;&lt;span&gt;Assisting in organizing events, webinars, or promotional activities.&lt;/span&gt;&lt;/li&gt;&lt;/ul&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Location:&lt;/p&gt;EGY Alexandria - 5th Floor, Matajer Tower 2, 51 - 61 Fawzi Moaz Street, Smouha, Sidi Gaber&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Language Requirements:&lt;/p&gt;&lt;p style=&quot;text-align:inherit&quot;&gt;&lt;/p&gt;&lt;p style=&quot;text-align:left&quot;&gt;Time Type:&lt;/p&gt;Full time

B2B Marketing Specialist - CV Required

<div>Job Title: Business Analyst with Customer Support experience
Location: Omaha, NE (Onsite - 5 days a week)
Job Summary:
The Business Analyst and Customer Support Representative will be responsible for bridging the gap between IT and the business by using data analytics to assess processes, determine requirements, and deliver data-driven recommendations and reports to executives and stakeholders. This role also requires providing exceptional customer support and ensuring customer satisfaction.
Key Responsibilities:<ul>
<li>Provide strong customer support by addressing customer queries and issues efficiently and independently.</li>
<li>Perform detailed business analysis, identify business needs, and determine solutions to business problems.</li>
<li>Utilize O365 suite of apps effectively for documentation and collaboration.</li>
<li>Facilitate and participate in customer calls, working towards prompt and effective solutions.</li>
<li>Analyze and interpret data using tools like Tableau to support decision-making processes.</li>
<li>Develop and maintain expertise in electronic messaging formats such as EDI, XML, and others.</li>
<li>Support project management activities by applying project management methodologies where applicable.</li>
<li>Communicate effectively with team members, stakeholders, and executives.</li>
</ul>Must-Have Qualifications:<ul>
<li>4 to 8 years of experience in business analysis and customer support roles.</li>
<li>Experience with O365 applications.</li>
<li>Strong skills in customer support and business analysis, particularly in railroading and electronic messaging.</li>
<li>Expertise in two or more electronic messaging formats: EDI, XML, JSON, Flat File, ISA, AAR, or CLM.</li>
<li>Strong analytical skills and problem-solving capabilities.</li>
<li>Excellent communication skills.</li>
</ul>Good-to-Have Qualifications:<ul>
<li>Experience with EDI X-12.</li>
<li>Knowledge of data analytics tools like Tableau.</li>
<li>Basic programming knowledge including scripting, understanding of variables, loops, data structures, and function calls.</li>
<li>Railroad industry experience.</li>
<li>Familiarity with project management methodologies.</li>
</ul>Desired Profile:<ul>
<li>Strong commitment to understanding and meeting customer needs.</li>
<li>Capable of working independently to resolve issues and provide solutions.</li>
<li>Demonstrates a strong background in customer-focused culture.</li>
<li>Enthusiastic about continuous learning and adapting to new technologies and methodologies.</li>
</ul>The base salary for this position is $67,000 to $77,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
The deadline to apply for this position is: 04/14/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.
As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role. Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law. If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.
Physical and Mental Requirements 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
Equal Employment Opportunity 
Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.
For more information regarding your EEO rights as an applicant, please visit the following websites:<ul>
<li>English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
</li><li>Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf
</li></ul>Accommodation 
Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
Artificial Intelligence 
As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.
Work Authorization
In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.
For further information on available work states and Equal Employment Opportunity as an applicant, please visit: https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/
#LI-Onsite 
#Omaha 
#Nebraska</div>

Business Analyst with Customer Support experience

<div>
 
 Job Title
 
 
 
 Cloud Resiliency Architect with English and Arabic
 
 
 We are seeking a Resiliency Engineer to lead advisory workshops for our clients with developing cloud architectures. The successful candidate will play a critical role in advising on and designing strategies that enhance the resilience of cloud environments. The focus is on concepts and practices including high availability, disaster recovery planning, business continuity planning, major incident response plans, and formal risk assessments.
 
 
 
 Languages: French and English
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead advisory workshops to assist clients in building resilient cloud architectures.
 </li>
 <li>
 Advise on strategies to improve system reliability and availability.
 </li>
 <li>
 Develop and implement disaster recovery and business continuity plans.
 </li>
 <li>
 Conduct formal risk assessments to identify potential vulnerabilities.
 </li>
 <li>
 Design major incident response plans to mitigate and manage disruptions effectively.
 </li>
 <li>
 Collaborate with client teams to understand their architectural needs and provide tailored solutions.
 </li>
 <li>
 Educate clients on best practices for building resilient systems.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A minimum of 3 years of experience in cloud resiliency engineering or related fields.
 </li>
 <li>
 Demonstrated exposure to Site Reliability Engineering concepts.
 </li>
 <li>
 Strong understanding of high availability, disaster recovery, and business continuity planning.
 </li>
 <li>
 Experience in conducting risk assessments and developing incident response plans.
 </li>
 <li>
 Ability to communicate complex technical concepts to non-technical stakeholders.
 </li>
 <li>
 Excellent interpersonal and communication skills, with the ability to lead workshops and engage with diverse client teams.
 </li>
 </ul>
</div>

Cloud Resiliency Architect with English and Arabic

<div>
 
 Job Title
 
 
 
 B2B Sales Development Representative - English
 
 
 
 Job Description
 
 
 
 The Sales Representative is responsible for demonstrating the value and benefits of our client&rsquo;s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.
 
 
 <ul>
 <li>
 Provide accurate weekly/ monthly/ quarterly sales forecast
 </li>
 <li>
 Mastery of product knowledge and technical understanding of services to assess client requirements
 </li>
 <li>
 Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
 </li>
 <li>
 Manage external competitive pressures and handle objections to retain customers or win new customers
 </li>
 <li>
 Manage high volume of customer contacts through phone and email each day &ndash; majority of communication is outbound
 </li>
 <li>
 Work with your team and management to provide a professional experience during all interactions with customers and prospects
 </li>
 <li>
 Maintain the customer management system (CRM) to ensure all relevant data is captured
 </li>
 <li>
 Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
 </li>
 <li>
 Work with a team and report directly to a Sales Manager
 </li>
 </ul>
</div>

B2B Sales Development Representative - English

<div>
 
 Job Title
 
 
 
 Associate, Sales Manager
 
 
 
 Job Description
 
 
 
 The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
 
 
 adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.
 
 
 <ul>
 <li>
 Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
 </li>
 <li>
 Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
 </li>
 <li>
 Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
 </li>
 <li>
 Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
 </li>
 <li>
 Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
 </li>
 <li>
 Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
 </li>
 <li>
 Be a point of escalation for our clients and respond promptly to any issues
 </li>
 <li>
 Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
 </li>
 <li>
 Work with client contact on reporting and forecasting
 </li>
 <li>
 Coordinate team incentives and Sales Performance Incentive Funds
 </li>
 <li>
 Partner and build business relationships with all partners to ensure customer expectations are met
 </li>
 </ul>
</div>

Associate, Sales Manager

<div>Job Title:
B2B Specialist , Sales Trainer
Job Description
The Sales Trainer facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Trainer collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity.
<ul><li>Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
</li><li>Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
</li><li>Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
</li><li>Oversee and validate the delivery and quality of provided training
</li><li>Track the effectiveness of training interventions through multiple assessment tools
</li><li>Work with all team members to improve sales systems to achieve a positive customer experience
</li><li>Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
</li><li>Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
</li><li>Help create a culture of learning where individuals manage their own development, competence, and performance
</li></ul>Location:
EGY Cairo - Plot no. 53, North Teseen st building 202
Language Requirements:
Time Type:</div>

B2B Specialist , Sales Trainer

Join Concentrix and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.