Urwah Admin

Concentrix

<div>Experience the power of a revolutionary career!
We are a global leader in technology and services, empowering the brands of the future. We help well-known brands you use every day enhance their businesses with technology and integrated solutions across more than 70 countries.
We take pride in being recognized year-round with awards such as &ldquo;World&rsquo;s Best Workplaces,&rdquo; &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture.&rdquo;
Qualifications
<ul><li>Bachelor&rsquo;s degree from reputable universities; business administration, economics, engineering faculties</li>
<li>At least 1 year of experience preferably in supply chain, operations</li>
<li>Good command of MS Office, (especially G-sheet and Excel knowledge)</li>
<li>Good command of English</li>
<li>Good team player with strong communication skills</li>
<li>Critical thinker, proactive, Data-oriented mindset with strong problem-solving skills</li>
<li>Data-oriented mindset with strong problem-solving skills</li>
</ul>Job Description
<ul><li>Communicate well with sellers and coordinate all operational processes</li>
<li>Coordinate with the sellers to assure orders arrive to customer within the deadline</li>
<li>Prepare operational quality metrics reports and arrange meeting with sellers</li>
<li>Follow up seller operation quality improvement points &amp; leading projects</li>
<li>Coordinate operational processes for new countries</li>
<li>Resolving tickets received from sellers</li>
<li>Supporting realated teams to enable Otif requirements</li></ul></div>

Seller Operations Support Specialist / E-Commerce

<div>
 
 
 Role Summary
 
 
 
 The Copilot Solution Area Specialist (SAS) works closely with the sales and virtual sales teams to drive pipeline creation and revenue growth for
 
 Microsoft Copilot and AI-powered productivity solutions
 
 . The role focuses on
 
 pre-sales technical enablement, value-based storytelling, and solution design
 
 , helping customers adopt Copilot across Microsoft 365, Power Platform, Business Applications, and Security workloads.
 
 
 This role blends
 
 technical pre-sales expertise, AI solution fluency, and consultative selling
 
 , positioning Copilot as a transformational business solution aligned to customer objectives.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Sales &amp; Customer Impact
 
 
 <ul>
 <li>
 Secure
 
 net-new and expansion wins for Microsoft Copilot
 
 by identifying up-sell and cross-sell opportunities in collaboration with the
 
 Customer Lifecycle Manager (CLM)
 
 and
 
 Partner Connection Manager (PCM)
 
 </li>
 <li>
 Engage customers to articulate
 
 Microsoft Copilot value propositions
 
 , differentiation, and business outcomes aligned to their productivity, automation, and AI adoption goals
 </li>
 <li>
 Position Copilot within the broader
 
 Modern Work, Security, and Business Applications ecosystem
 
 , tailored to customer maturity and industry needs
 </li>
 <li>
 Meet and exceed
 
 monthly, quarterly, and annual targets
 
 for revenue, pipeline creation, and consumption metrics
 </li>
 </ul>
 
 
 
 
 Technical Pre-Sales &amp; Solution Design
 
 
 <ul>
 <li>
 Provide
 
 technical overviews and architecture guidance
 
 for Copilot solutions across:
 </li>
 <li>
 Microsoft 365 Copilot
 </li>
 <li>
 Copilot for Sales, Service, and Finance
 </li>
 <li>
 Power Platform Copilot
 </li>
 <li>
 Security Copilot (where applicable)
 </li>
 <li>
 Develop
 
 technical feasibility assessments
 
 and solution proposals demonstrating secure, scalable, and responsible AI adoption
 </li>
 <li>
 Audit and validate
 
 deployment prerequisites, licensing models, and pricing projections
 
 to ensure accurate cost expectations for customers
 </li>
 <li>
 Demonstrate Copilot capabilities via
 
 live demos and structured walkthroughs over Microsoft Teams
 
 </li>
 </ul>
 
 
 
 
 Enablement &amp; Thought Leadership
 
 
 <ul>
 <li>
 Act as the
 
 primary Copilot technical contact
 
 for the SMB Vendor Tele or Digital Sales teams
 </li>
 <li>
 Deliver
 
 group and 1:1 enablement sessions
 
 internally on Copilot use cases, architecture, and objection handling
 </li>
 <li>
 Achieve and maintain
 
 Level 300 technical proficiency
 
 across Copilot, Microsoft 365, Power Platform, and AI services
 </li>
 <li>
 Stay continuously informed on
 
 AI innovation, Copilot roadmap updates, responsible AI principles, and competitive offerings
 
 </li>
 </ul>
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 
 3&ndash;5 years
 
 in technology sales, pre-sales, solutions consulting, or technical business development
 </li>
 <li>
 Proven experience in a
 
 customer-facing technical sales or pre-sales role
 
 </li>
 <li>
 Experience designing, deploying, or supporting
 
 Modern Work, Productivity, or Collaboration solutions
 
 </li>
 <li>
 Familiarity with
 
 cloud-native architectures on Azure
 
 , especially identity, security, and data services that underpin Copilot
 </li>
 </ul>
</div>

Presales Consultant (Copilot)

<div>
 
 Job Title
 
 
 
 Technical I, IT Operations
 
 
 
 Job Description
 
 
 
 We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
 
 
 The global technology and services leader that powers the world&rsquo;s best brands, today and into the future. We&rsquo;re solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we&rsquo;re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
 
 
 In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today&rsquo;s hyperconnected world. You will be part of the technology team that is core to our vision to develop, build, and run the future of Integrated Services.
 
 
 Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we&rsquo;re proud to be recognized with awards such as "World's Best Workplaces," &ldquo;Best Companies for Career Growth,&rdquo; and &ldquo;Best Company Culture,&rdquo; year after year.
 
 
 We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
 
 
 Join us and be part of this journey towards greater opportunities and brighter futures.
 
 
 As a Technical I, IT Operations specialist, oversee and manage IT operations ensuring system compliance, troubleshooting, and exceptional service delivery across our network. As part of our team, you will report to the IT Operations Manager.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Mount, install, and maintain switches and peripheral equipment in IDFs.
 </li>
 <li>
 Perform hardware and software upgrades and ensure antivirus and patches are updated.
 </li>
 <li>
 Attend to break/fix issues, supporting both internal and external clients.
 </li>
 <li>
 Prepare, maintain reports and records of hardware/software inventory.
 </li>
 <li>
 Conduct safety and maintenance checks on equipment.
 </li>
 <li>
 Clear trouble tickets and work orders promptly, spending 60%-70% of time on these tasks.
 </li>
 <li>
 Manage service management activities including problem and incident management.
 </li>
 <li>
 Ensure compliance with SLA/SLO, and maintain efficient IT operations.
 </li>
 <li>
 Support global projects, automation initiatives, and manage site transitions.
 </li>
 <li>
 Address high-severity issues, ensuring efficient troubleshooting and compliance.
 </li>
 <li>
 Maintain detailed records, playbooks, asset inventory, and manage ticket resolutions.
 </li>
 <li>
 Ensure high IT VOC scores by providing reliable IT support in a 24/7 shift environment.
 </li>
 <li>
 Complete all assigned, mandatory training within the timeframe provided.
 </li>
 <li>
 Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 1+ year of call center experience.
 </li>
 <li>
 CCNA, MCSA, SCCM, BigFix certifications preferred.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Bachelor's degree in IT, Computer Science, or related field desirable.
 </li>
 <li>
 Strong IT service management and troubleshooting capabilities.
 </li>
 <li>
 Excellent client coordination and project management skills.
 </li>
 <li>
 Ability to work in compliance with ITIL and ISO standards.
 </li>
 <li>
 Flexible to work in rotating and night shifts.
 </li>
 </ul>
</div>

Technical I, IT Operations

<div>
 
 
 Concentrix is Hiring Travel Advisors for the Role of Customer Service
 
 
 
 
 
 
 Do you have a passion for
 
 Helping people ? do
 
 have no or little Experience in the Travel Sector?
 
 
 No Experience , big Salaries! Yes!
 
 
 Eligible to work from home based on performance after 3 Months!
 
 
 Apply or Text me on
 
 Whatsapp
 
 :
 
 01032992203
 
 
 
 
 
 
 
 24/7 Shifts / Rotational days off Salaries Starting 18900 EGP Gross
 
 
 
 
 
 We Provide :
 
 
 
 <ul>
 <li>
 Free Online Courses
 </li>
 <li>
 Social &amp; Medical Insurance
 </li>
 <li>
 Transportation 24/7 ( Door to Door for Females Past 9 PM )
 </li>
 <li>
 Paid Training
 </li>
 <li>
 Ability to Promote within 6 Months
 </li>
 </ul>
</div>

Customer Service Rep ( Travel Advisor ) - On-Site

<div>
 
 Job Title
 
 
 
 Customer Service Advisor &ndash; Arabic Speakers - Cairo
 
 
 
 Job Description
 
 
 
 Join Concentrix Today!
 
 
 Advisor I, Blended Support position interfaces with customers via inbound calls/chats/emails, outbound calls/chats/emails, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding clients&rsquo; products or services.
 
 
 Exploring this vacancy gives you the opportunity to discover and apply across multiple sectors, including Customer Service, Technical Support, Sales, Banking, Retail, and Telecommunications, with the flexibility to select programs that align with your skills, interests, and career goals.
 
 
 
 In This Role, You'll
 
 
 
 <ul>
 <li>
 Be the friendly voice of major clients, delivering high-quality support via phone, email, and chat.
 </li>
 <li>
 Assist customers with inquiries, order processing, troubleshooting, and guidance.
 </li>
 <li>
 Build deep product and service knowledge to deliver confident and accurate support.
 </li>
 <li>
 Handle customer issues with patience, professionalism, and a solution-oriented mindset.
 </li>
 <li>
 Create positive customer experiences through personalized assistance and clear communication.
 </li>
 <li>
 Collaborate within a dynamic and supportive team to achieve shared service and performance goals.
 
 
 </li>
 </ul>
 
 Essential Functions / Core Responsibilities
 
 
 
 <ul>
 <li>
 Ensure service delivery meets contractual Key Performance Indicators (KPIs).
 </li>
 <li>
 Clarify customer requirements using effective probing and decision-support tools.
 </li>
 <li>
 Listen attentively, demonstrate empathy, and build strong customer rapport.
 </li>
 <li>
 Greet customers in a courteous, friendly, and professional manner following agreed procedures.
 </li>
 <li>
 Maintain working knowledge of client products and services.
 </li>
 <li>
 Prepare complete and accurate documentation, including account notations.
 </li>
 <li>
 Participate in initiatives aimed at improving customer satisfaction and business performance.
 </li>
 <li>
 Identify opportunities to offer additional products or services when appropriate.
 
 
 </li>
 </ul>
 
 Candidate Profile
 
 
 
 <ul>
 <li>
 Proficiency in Arabic and English, both written and verbal.
 </li>
 <li>
 High school diploma required; relevant experience is an advantage.
 </li>
 <li>
 Excellent communication, interpersonal, and customer engagement skills.
 </li>
 <li>
 Comfortable working in a fast-paced, performance-driven environment.
 </li>
 <li>
 Strong multitasking, prioritization, and adaptability skills.
 </li>
 <li>
 Basic computer skills and system navigation capability.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Detail-oriented, dependable, and professional.
 </li>
 <li>
 Patient, composed, and solution-oriented in all customer interactions.
 </li>
 <li>
 Flexible to work rotating shifts as required.
 </li>
 <li>
 Strong problem-solving and analytical skills with a customer-centric mindset.
 
 
 </li>
 </ul>
 
 Career Framework Role
 
 
 
 Each program requires a foundational skill set and product-specific knowledge to perform routine tasks within clearly defined processes. The role operates under close supervision, with structured procedures, supporting continuous learning and performance development.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary
 </li>
 <li>
 Transportation Provided
 </li>
 <li>
 Medical &amp; Social Insurance
 </li>
 <li>
 Fast track for promotions within 6 months
 </li>
 <li>
 Exposure to multiple sectors (Customer Service, Technical Support, Sales, Banking, Retail, Telecommunications)
 </li>
 <li>
 Supportive, inclusive, and growth-focused work environment
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 Program requirements, responsibilities, and expectations may vary based on operational needs, language support, and client programs.
 
 
 
 Disclaimer
 
 
 
 The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills.
 
 
 Concentrix is an equal-opportunity employer and considers all qualified applicants based on role requirements and business needs.
</div>

Customer Service Advisor – Arabic Speakers - Cairo

<div>
 
 
 🚀 We&rsquo;re Hiring: Customer Service Superstars! 🚀
 
 
 
 
 Are you ready to kickstart your career with a global team? We are looking for talented English speakers to join us across multiple locations! 🌍✨
 
 
 
 
 
 
 📍
 
 Where You&rsquo;ll Work :- " 6th of October "
 
 
 
 
 
 
 
 🎁 What&rsquo;s In It For You?
 
 
 
 
 💰 Competitive Salary Packages to reward your hard work.
 
 
 
 
 🚍 Transportation Provided ( Door to Door for ladies after 9 PM ).
 
 
 
 
 🩺 Full Coverage: Comprehensive Medical &amp; Social Insurance.
 
 
 
 
 🎓 Paid Growth: Get paid while you learn during our training program.
 
 
 
 
 🌙 Extra Perks: Night shift allowances and 24/7 rotational shifts.
 
 
 
 
 📈 Fast-Track Promotion: Eligibility for career growth after just 6 months!
 
 
 
 
 
 
 
 👤 Who Are We Looking For?
 
 
 <ul>
 <li>
 
 🎓 Education: Graduates only (Fresh grads are highly encouraged!).
 
 </li>
 <li>
 
 🗣️ Language: English level B2 &ndash; C1 is a must.
 
 </li>
 <li>
 
 🌏 Nationality: Egyptians only.
 
 </li>
 <li>
 
 ⏱️ Availability: Ready to start immediately.
 
 </li>
 </ul>
 
 
 
 
 
 Your next big opportunity is just one click away! We can't wait to meet you. 🤍
 
 
</div>

Customer Service Representative- English Speakers

<ul><li>Respond to customer inquiries via phone, email, live chat, or in person, ensuring timely and accurate resolutions.</li><li>Actively listen to understand customer needs and provide tailored solutions.</li><li>Use our CRM system to log interactions, track cases, and follow up on outstanding issues.</li><li>Collaborate with other departments to resolve complex queries and improve processes.</li><li>Share customer feedback with the team to help enhance products, services, and experiences</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Smart Village: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>call center: 1 year (Required)</li></ul>Language:<ul><li>English fluently (C1 level) (Required)</li></ul>Work Location: In person

Customer Service Advisor (Smart Village)

Join Concentrix and explore 32   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.