Customer Service Specialist

Do you thrive on building relationships, problem-solving, and exceeding expectations? Are you passionate about customer satisfaction and driving sales success? Then join our dynamic team as a Customer Service Representative in Concentrix at New Cairo site!

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet to sell basic products and services. This position is responsible for processing customer orders and sales, providing/receiving information, selling client products/service, as well as providing basic customer service support

Location: New Cairo, Egypt

Responsibilities:

• Communicate with customers via phone.
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs

Qualifications:

• Fluent in English (B2 - C1).
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Flexible with rotational shifts including night and overnight shifts.
• Ready to start Immediately

Benefits:

• Attractive salary packages.
• Unlimited sales bonuses.
• Transportation provided (Door to door for ladies through night and overnight shifts)
• Social & medical insurance
• Paid training
• Opportunity to get promoted after 6 months.