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Customer Service Specialist

Company Description

Concentrix is a global leader in technology and services, helping some of the world’s best brands succeed both today and in the future. By combining human-centered approaches with cutting-edge technology and data-driven intelligence, Concentrix designs, builds, and runs comprehensive solutions at scale. The company’s expertise spans across industries, offering innovative and efficient strategies to enhance enterprise performance.

Role Description

This is a full-time, on-site role for a Banking Customer Service Advisor, located in 6th of October. The primary responsibilities include addressing customer inquiries, resolving issues, providing professional guidance regarding financial products and services, and ensuring customer satisfaction. Advisors will also assist with account-related questions, handle complaints, and update customers on company policies and procedures.

Qualifications

Strong communication and interpersonal skills to effectively engage with customers and address their needs
Proficiency in problem-solving and a customer-focused approach to resolve inquiries and complaints efficiently
Familiarity with customer service etiquette and call-handling techniques
Ability to work effectively in an on-site, team-oriented environment
Fluency in both written and spoken English; additional language skills are advantageous
Previous experience in customer service roles is a strong advantag

Requirments