Analyst, Client Project Management

Overview:

Job Purpose

We are seeking a highly skilled and initiative-taking Project Manager to lead and coordinate hybrid custom development projects for one of our key clients. This role requires a methodical thinker with strong execution skills, capable of managing cross-functional teams across MSP products. You will be the primary liaison between our internal teams and the client, ensuring seamless delivery, transparency, and alignment with business goals.

Responsibilities

• Project Planning & Execution
  • Define project scope, goals, and deliverables in collaboration with stakeholders.
  • Develop detailed project plans (WBS | Epics), timelines, and resource allocation.
  • Manage hybrid project lifecycles, integrating Agile sprints with Waterfall milestones.
  • Coordinate internal resources and client stakeholders for flawless execution.
  • Manage project baselines (scope, schedule, budget) and control changes through formal change management processes
  • Identification, tracking, and coordination of cross-team dependencies.
• Team Coordination
  • Foster a culture of accountability, collaboration, and continuous improvement with cross-functional teams including developers, business analysts, QA engineers, designers, and product managers.
  • Define roles and responsibilities across workstreams to ensure clarity and accountability.
  • Collaborate with functional managers to secure resources and align staffing to project needs.
  • Facilitate daily stand-ups, sprint planning, retrospectives, and other Agile ceremonies.
  • Monitor team performance and resolve conflicts or roadblocks.
• Communication & Reporting
  • Serve as the primary point of contact for the client, building trust and maintaining strong relationships.
  • Develop and maintain communication plans to provide regular updates on project status, risks, and issues for all stakeholders.
  • Prepare and present project documentation and reports.
• Risk & Quality Management
  • Identify potential risks and develop mitigation strategies.
  • Ensure alignment on test plans and acceptance criteria to uphold product quality.
  • Manage issues through structured escalation paths, driving timely resolution.
  • Ensure quality standards and best practices are followed throughout the project lifecycle.
  • Conduct post-project evaluations and implement lessons learned.

Knowledge and Experience

• 3+ years of experience managing end-to-end software development projects, including hybrid Agile/Waterfall environments.
• Proficiency with project management tools (e.g., Azure DevOps, MS Teams, MS Project).
• Experience collaborating directly with clients or in a client-facing delivery model.
• Strong stakeholder management skills, including negotiation, expectation setting, and executive communication.
• Ability to manage multiple projects simultaneously and at distinct phases of life cycle.

Preferred Knowledge and Experience

• Bachelor’s degree in computer science, Business, or related field.
• PMP, PMI-ACP, or Certified ScrumMaster (CSM) certification.
• Strong interpersonal skills with the ability to lead without authority and influence cross-functional teams.
• Experience with project forecasting and estimation.
• Familiarity with DevOps practices and Program Increment (PI) Planning roadmaps

-: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.