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Analyst Compliance -Luxor Based
Job Description:
About Us
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Job Summary
Position Title: Analyst Compliance
Location: LUX Virtual / Onsite
Department: Legal
Location: LUX Virtual / Onsite
Department: Legal
Job Summary:
Auditor performs entry to mid-level professional internal auditing work. Work involves conducting operational, regulatory, and compliance audit process; all with emphasis on Compliance Client Requirements to be able to assist management in the attainment of their Compliance objectives. Ensure that all organizational and professional ethical standards and internal audit activities are carried out in compliance with The IIA’s International Standards for the Professional Practice of Internal Auditing
Auditor performs entry to mid-level professional internal auditing work. Work involves conducting operational, regulatory, and compliance audit process; all with emphasis on Compliance Client Requirements to be able to assist management in the attainment of their Compliance objectives. Ensure that all organizational and professional ethical standards and internal audit activities are carried out in compliance with The IIA’s International Standards for the Professional Practice of Internal Auditing
Key Responsibilities:
- Conducts complete audit cycles ranging from simple to moderately complex processes—under the guidance of Audit Management, providing independent evaluations of financial and operational areas, in line with department methodology and internal audit standards.
- Examines audit evidence, formulates actionable recommendations, and prepares reports summarizing audit outcomes and process documentation.
- Evaluates operational and compliance procedures, and assesses the adequacy and efficiency of internal controls, applying critical thinking to identify risks and recommend improvements based on cost-benefit analysis.
- Supports business units in implementing control enhancements and process improvements, offering practical, value-driven recommendations to resolve audit findings.
Primary Job Responsibilities
- Monitors the timely resolution of audit issues and follows up regularly with stakeholders, including business units or regional management, to ensure the implementation of corrective action plans.
- Keeps the Audit Supervisor or Lead informed on audit progress, key observations, emerging challenges, and potential delays—while proposing practical solutions.
- Maintain professional relationships and open communication with auditees and key stakeholders throughout the audit process.
- Prepares and shares daily, weekly, and monthly audit summary reports.
- Participates in ongoing training, including Compliance onboarding for new hires and weekly compliance update sessions.
- Reports incidents or non-compliance issues to relevant stakeholders promptly.
- Audits call monitoring processes to verify adherence to client-specific compliance requirements.
- Coordinates and verifies the remediation of all non-compliance issues identified.
- Reviews and confirms that all contractual obligations are fully met.
- Delivers compliance training sessions and periodic refreshers as needed.
- Carries out other duties or assignments as requested by their immediate supervisor.
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