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Analyst, Customer Care
India
Hiring Manager: Rekha Sharma
Recruiter: Radhika Kapoor
The primary responsibility of this role is to support the India Claims processing team in executing daily operational tasks related to claims processing, order management, and customer communication.
Key Responsibilities:
- Support basic claims processing tasks under guidance, including documentation verification and coordination for credit/debit note issuance.
- Assist with order management activities and customer service coordination across internal teams.
- Liaise with sales and finance teams to support timely resolution of customer issues.
- Follow up on standard issues related to pricing, billing, and delivery discrepancies.
- Help maintain customer-related data and assist with periodic reporting.
- Escalate process delays or recurring issues to the appropriate team leads.
- Ensure adherence to standard operating procedures (SOPs) and compliance guidelines.
- Contribute to maintaining data accuracy in ERP and CRM systems.
- Participate in process improvement discussions as needed.
Quality System Requirements
- In all actions, need to demonstrate a primary commitment to patient safety and product quality by maintaining compliance with the Quality Policy and all other documented quality processes and procedures.
Skillset Required:
- Education: Bachelor’s degree (any discipline)
- Experience: 3–4 years of experience in supply chain finance, claims support, or order processing; prior exposure to SAP or Salesforce is a plus.
- Basic understanding of supply chain finance concepts, such as invoice handling, vendor payments, and working capital basics.
- Good communication and interpersonal skills with a collaborative approach.
- Basic knowledge of MS Office (Excel, PowerPoint, Outlook).
- Willingness to learn and grow in a structured, process-driven environment.
- Familiarity with business English for written and verbal communication
Requisition ID: 614659
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