Analyst - GCS Portfolio Analytics and Insights

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Overview of the Business:

Global Commercial Services (GCS) is the leading payment issuer and partner for businesses with products and services that help them grow and run their businesses. The GCS Product Analytics team plays a pivotal role within the GCS Products organization by providing advanced analytics and statistical methodologies to driver deep insights into client behavior. Our mission is to inform and shape product strategies and deliver connected, personalized experiences that foster deeper client engagement and drive sustainable, profitable growth.

The GCS Portfolio Analytics & Insights team deploys advanced analytics to understand portfolio trends, monitor Card Member behavior, inform product strategy, and make GCS products and connected experiences an indisputable competitive advantage. The Analyst Portfolio Analytics is responsible for leading a team of high performing analysts to support and inform GCS strategy. The role will work cross functionally across several groups including Credit Risk, Marketing, Finance and Product. This role represents a unique opportunity to leverage applied quantitative experience to influence business strategy and requires outstanding relationship management skills to partner with multiple stakeholders and drive results.

Responsibilities:

• Create dashboards and ad hoc analysis for portfolio performance tracking.
• Monitoring variance from actuals across drivers and understand associated drivers.
• Use new data (external/modelled intelligence) to understand enhance benchmarking frameworks, evolve client revenue behavioral insights, and build compelling narratives on portfolio trends.
• Partner with leader and credit risk teams to leverage new data/DS intelligence, and design customer segmentation frameworks through firmographic profiling.
• Manage industry level data needs across the enterprise and enable competitive benchmarking of our portfolio.
• Use advance analytics to understand opportunities for growth and emerging threats and headwind with regard to customer behavior and process experiences.

Minimum Qualifications

• 0-3 years of relevant experience in data analytics, business intelligence, or a related field.
• Bachelor’s or Master’s degree in Statistics, Economics, Mathematics, Engineering, Finance, Computer Science, or another quantitative discipline.
• Proven ability to manipulate, analyze, and extract insights from large and complex datasets
• Proficiency in data analytics and programming tools such as SQL, Python or Hive or similar.
• Strong understanding of the charge card economics with demonstrated ability to drive business outcomes through strategic analysis
• Excellent verbal and written communications skills, with the ability to simplify complex data for diverse audience
• Natural Intellectual curiosity and strong interest in the Credit card and benefits landscape.

Preferred Qualifications

• Demonstrated success in collaborating with cross-functional teams to deliver impactful business results.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.