Analyst, Global Support

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

Job Title: Global Support Analyst
Department: Global Operations
Reporting To: Lead, Global Solutions Operations
Location: Vadodara

Who We Are

Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

Rotational Shift Timings:
Shift IST PST (US Time Zone)
1st 7:00 AM - 4:00 PM 6:30 PM - 3:30AM
2nd 2:30 PM - 11:30 PM 2:00 AM - 11:00 AM
3rd 6:30 PM - 3:30 AM 6:00 AM - 3:00 PM
4th 10:30 PM - 7:30 AM 10:00 AM - 7:00 PM

Description

This position supports success by adding a value in servicing our clients. This is an exciting career opportunity for someone who values advancement, growth, and high-quality work. This Level 1 Help Desk Support position requires responsibility for end user support to proprietary applications and systems.
Primary duties include

• Support internal and external users using applications
• Respond to inquiries via phone, email and chat ,
• Create, update, and track tickets to resolution while ensuring compliance with service level agreements (SLAs) and individual performance metrics
• Recommend and implement process improvements to enhance operational efficiency and service delivery
• Mentor/train new helpdesk agents
• Sense of urgency and ability to escalate system outages to Helpdesk Management
• Must Maintain Confidential Information and Follow Procedures for Work processing
• Demonstrate flexibility to provide 24/5 support when required

Minimum Qualifications

• Excellent English communication skills (Written & Verbal)
• Bachelor’s Degree and 1-3 year’s,
• work experience in a Helpdesk call center
• Strong user-facing, customer service, communication.
• Demonstrates a high level of professionalism and strong work ethic
• Good problem-solving, troubleshooting and analytical skills
• Proficient with Microsoft Office – Excel, Word, Outlook and Internet
• Flexible to work any shift, including weekends and holidays (24x5 Helpdesk)
• Ready to accept changes & new challenges with multitasking

What Magnit will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!

Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team.

To see a complete list of our open career opportunities please visit.
https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html