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Analyst (Investigator) / Computer Systems Specialist
Recruitment Information
This posting is for the State of Hawaii, Office of the Ombudsman, Legislative Branch.
The position is located on the Island of Oahu.
Salary: $7,296.66 – $11,319.60 per month
If you have any questions regarding this non-civil service exempt position, please contact the Office of the Ombudsman at (808) 587-0770 (Monday - Friday, 8:30a.m. - 4:30p.m. (HST), excluding Hawaii state holidays.
The State Recruiting Office will refer all inquiries regarding this exempt position to the Office of the Ombudsman.
Duties Summary
This position functions primarily as an Analyst, receiving, investigating, and evaluating complaints about the administrative acts of most government agencies and officials of the State of Hawaii. This position also includes the additional function of maintaining the office’s computer network, equipment, and software. Please note that this position is not a computer/network analyst position.
Duties Summary for Analyst (Investigator) role (90-95 percent of the position):
Analysts are responsible for all aspects of complaint handling, including but not limited to intake, investigation, and making findings and recommendations. They interview complainants, agency officials, and witnesses; gather documentary and physical evidence relevant to a complaint; and review applicable laws, rules, court decisions, policies and procedures, etc.
They must be able to identify the key issues of a complaint and develop an appropriate investigation plan. They must analyze the facts and evidence to determine if a complaint is substantiated, and if so, develop appropriate recommendations for the resolution of the complaint.
Analysts are also expected to identify legal issues that may impact a case and advise the First Assistant and the Ombudsman. They also report to and advise the First Assistant and the Ombudsman on the status of ongoing investigations and assist in the preparation of the drafts for the annual reports and special reports. Analysts must have a working knowledge of the principles of public administration, functions and organization of State and county governments, and applicable laws and rules. They must be able to effectively communicate orally and in writing and be able to manage their workload independently to meet deadlines.
Duties Summary for Computer Systems Specialist role (5-10 percent of the position):
Minimum Qualification Requirements
LEGAL AUTHORIZATION TO WORK REQUIREMENT: The State of Hawaii requires all persons seeking employment with the government of the State to be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States.
KNOWLEDGE: Applicants should have an understanding of general investigation principles and research procedures, interviewing and report writing techniques, and the structure of Hawaii government.
SKILLS/ABILITIES: For the Analyst role, applicants should be able to work independently; be quick learners with good memory retention and recall; be detail oriented; have strong organizational skills; possess strong and effective listening, speaking, and writing skills; be able to write clear and concise reports; be able to analyze large amounts of oral and written data to identify key and relevant information; be able to deal with difficult individuals and situations; and be able to operate standard office equipment, including Windows-based computer equipment and software.
For the Computer Systems Specialist role, applicants should have sufficient knowledge to manage and maintain Windows-based virtual servers configured as a Hyper-V Failover Cluster, including SQL Server and Exchange Server, as well as on-premise backup programs such as Veritas Backup Exec and endpoint security programs such as ThreatDown.
EDUCATION: Bachelor's degree from an accredited college or university. At the discretion of the Ombudsman, relevant work experience may be substituted for the education requirement.
EXPERIENCE: Two (2) years of progressively responsible work experience in conducting investigations that includes research and analysis is preferred. Previous experience dealing with the public and researching public inquiries is preferred. In addition, at least six (6) months of hands-on experience performing the duties identified for the Computer Services Specialist role is preferred.
Other Information
This is an in-office (not remote) position located in the Capital Historic District, Oahu, and is an at-will position and exempt from civil service. Therefore, if you are appointed to the position, you may be discharged from your employment at the prerogative of the Ombudsman at any time.
Submit a cover letter and resume by email to: OMBUDSMAN.RECRUITMENT@ombudsman.hawaii.gov
If you have any questions regarding this exempt, non-civil service position, please contact the Office of the Ombudsman at (808) 587-0770 (Monday - Friday, 8:30a.m. - 4:30p.m. (HST).
NOTE: The State Recruiting Office will refer you to the Office of the Ombudsman, Legislative Branch, regarding this exempt position.
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