Analyst - IT Command Center 2

Working in our IT Command Center requires a passion for technology, a commitment to continuous learning and vigilance to safeguard assets, both physical and virtual. The IT Command Center Analyst at the forefront of technology monitoring, collaborating with highly motivated teams dedicated to analyzing, designing, developing, and deploying solutions to better monitor and fortifying our IT capabilities, reducing the Mean Time to Detect and Mean Time to Recover. This role’s attention to detail and quick decision making plays a critical role in ensuring the stability, capacity, and resilience of our products. Through collaboration with internal teams and tech experts across our network, this Analyst makes a difference to our Brand Partners and customers.

As a member of our IT Command Center, this position joins a worldwide group responsible for 24/7 monitoring and Incident Response, serving as the eyes and ears of the IT organization's infrastructure and applications. In the role as a shift analyst, the responsibilities encompass monitoring alerts generated by our Security Information and Event Management (SIEM) system and other monitoring tools, conducting initial investigations and escalating incidents as appropriate. Quick decision making plays a pivotal role in ensuring the organization reduces its mean time to detect incidents and reduce the impact to our internal associates, our Brand Partners, and our customers.

• IT Monitoring and Analysis - Responsible for proactively identifying IT incidents, making rapid decisions on the prioritization and impact of each incident, and taking steps to mitigate financial and reputational harm to Bread Financial. Use industry standard IT monitoring tools and internal team runbooks, in addition to leveraging business and system knowledge to properly action incidents in accordance with industry standard incident management frameworks and protocols. Perform basic testing as required to confirm network availability and resiliency.

• Security Operations and Event Support - Monitor physical security systems and provide updates to leadership on significant security events. Complete risk and threat assessments related to travel, company sponsored events, or geopolitical events etc., and use emergency communication platform to disseminate information to impacted associates.

• Process Management - Assist with creating run books/process documentation and identify opportunities for process improvement or efficiency. Demonstrate the sense of urgency and judgment needed to effectively identify potential incidents. Collaborate with tech experts across our network to develop monitoring solutions for known problems to ensure the availability of production systems.

• Communication - Communicate general, technical, and operational reports or assessments to appropriate stakeholders at all levels and demonstrate ability to synthesize technical data for delivery to non-technical audiences. Properly document actions taken in systems of record. Respond to complex problems escalated by leadership. Represent the IT Command Center on critical or enterprise-wide environment issues.

• This role is shift based (1st, 2nd, 3rd) to support a 24/7 operational environment. Working days and hours of work could vary depending on the needs of the business.
• In office role, required to work in corporate office.

• Bachelor’s degree in Information Systems, Information Technology, Computer Science or related field of study.
• 2+ year of experience working in a NOC, SOC, or other operational environment.
• Experience working in ServiceNow.
• Experience working in Splunk.
• Experience with monitoring tools such as SolarWinds, Dynatrace, or other industry-wide monitoring tools.

• ITILv4 Foundations Certification.
• CCNA Certification or similar.

• Ability to multitask effectively and work with little to no supervision while performing duties.
• Ability to work in high-pressure situations.
• Ability to handle fluctuating workloads, conflicting priorities, and concurrent activities.
• Effective organizational skills, time management skills and problem-solving skills.
• Exceptional verbal, written and interpersonal communication skills.
• Microsoft Office product suite.
• Azure and Splunk.
• Big Panda
• Knowledge of ITIL processes.

• Experience with scripting languages (Python, Powershell, etc.).

• All job offers are contingent upon successful completion of credit and background checks.
• Bread Financial is an Equal Opportunity Employer.

Information Technology Regular