Analyst, Market Development

The Opportunity

National Grid is hiring an Analyst, Market Development for our Customer Advocacy and Success Department. This hybrid role can be based in Waltham MA, Brooklyn, NY or Albany, NY.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating, and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

The Role

The Analyst, Market Development for the Customer Advocacy & Success (CAS) team works directly with the Director of Customer Advocacy & Success in a “chief-of-staff” capacity. This individual serves as the central connector of the team with visibility across all CAS functions and supports organizational alignment, process improvement, and growth. Additionally, the Analyst will report strategic updates to the CAS leadership team and the broader Customer organization regarding team achievements and impact. This role will work closely with the managers of the Strategy & Product Success and Advocacy teams and act as a liaison for other stakeholders across Customer and the business. The Analyst will be expected to take on projects based on strategic opportunities identified that advance team performance and outcomes for vulnerable customers.

What You'll Do

• Plan and coordinate team meetings and touchpoints, including sessions with the leadership team and All Hands Calls for the CAS organization
• Develop and distribute monthly newsletters and other communications to keep the wider team informed and engaged
• Consolidate and present key achievements and developments in regulatory, affordability program, and outreach spaces to leadership through Business Review Meeting updates and quarterly reports outlining the vulnerable customer narrative
• Maintain and enhance team resources and tools that organize workflows, improve efficiency, and support knowledge sharing
• Actively engage across CAS teams to develop a high-level understanding of priorities and progress, proactively identifying opportunities for improvement and alignment
• Support the Advocacy teams with strategy development and performance tracking
• Collaborate with CAS managers to define KPI’s and growth/performance metrics that meet the expectations of regulators and business stakeholders while effectively demonstrating customer impact

About You

• Bachelor’s degree in a business-related field required
• 2+ years of relevant experience required
• Knowledge and experience in utility operations, regulation, and clean energy preferred
• Strong oral and written communications skills required
• Ability to synthesize complex information and distill key insights
• Confidence in presenting to leadership and diverse audiences
• Strong organizational skills required
• Proactive, highly communicative, and collaborative with the ability to work with diverse stakeholders
• Creative thinker with a passion for developing innovative solutions to meet the needs of vulnerable customers
• Valid driver’s license required

More Information

#LI-AP1 #LI-Hybrid