Analyst, Merchant Ops

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About the Team:

You'll join the newly formed Analytics pod, embedded within Merchant Experience Ops. Our mission is to equip our organization with proactive forecasting, real-time monitoring, and data-driven insights that drive efficiency, reduce cost, and enhance the Merchant experience. We partner closely with Operations, S&O, Engineering, and more cross-functional stakeholders to turn raw data into high-impact decisions.

About the Role:

As an Analyst on the MxOps Analytics pod, you will:

Own the build and maintenance of BI dashboards, ETL pipelines, and operational reporting.
Collaborate with cross-functional teams to productionize forecasting models (e.g., order volume, tablet failure, SLA anomaly detection).
Partner with Engineering to ensure data freshness and reliable alerting for critical Ops events.
Drive cost-benefit analyses and "what-if" simulations to quantify ROI for process or product changes.
Produce self-serve reporting and documentation so frontline leaders can access actionable insights independently.

This role reports to a Manager on the Integration Ops team and partners closely with functional teams to deliver a seamless, data-first approach to Merchant operations. This role is expected to be hybrid and is required to be in the office at least every Thursday in 2025, with additional availability to attend cross-functional events, expos, launches, etc. The core working hours are Monday through Friday 8 am - 5 pm MST. Availability to be "on call" during nights and weekends is needed to accommodate business needs.

You're excited about this opportunity because you will:

Are Proficient in SQL & BI Tools
- Write complex SQL (CTEs, window functions) against AWS/Snowflake; build and maintain dashboards in tools like Sigma.
Understand ETL & Data Architecture

Have Strong Business Acumen & Communication Skills

Are a Proactive Problem Solver
- Thrive in a fast-paced environment; you ask "What data do we need?" rather than waiting for instructions.
- Curious about experimentation: you pilot new visualization techniques or metrics to improve decision-making.

We're excited about you because you:

Have 2+ years of hands-on analytics experience
- Bachelor's in a quantitative field (Statistics, Economics, Engineering) with 2–4 years in an operations or finance analytics role, OR a Master's + 2 years of experience
Possess a strong proficiency in SQL, Excel, and building dashboards with using BI Tools such as Tableau, Sigma, Power BI, Quicksight, Looker; Familiarity with Snowflake and Sigma is a plus
Familiar with Python (pandas) for data wrangling and basic scripting
Can read an ETL pipeline and collaborate with Data and Software Engineers
Can design new metrics and collaborate with Data Scientists
Can lead projects independently and collaborate with Operations, Product, S&O successfully influencing without authority
Have strong verbal and written communication skills; you know how to work with individual contributors and senior leaders
You're curious to learn new things and find ways to improve the DoorDash ecosystem

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

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