Analyst, Merchant Vibrancy Reporting & Insights, Global Strategy, Operations & Performance, GMNS

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Our Team

The mission of the Global Strategy, Operations, & Performance (GSOP) Team within Global Merchant & Network Services (GMNS) is to be essential to merchants and partners globally by delivering an easy, frictionless, value-added experience that enables them to meet their goals and support merchants globally and transform what it means to be an AMEX Merchant. GSOP consists of a diverse set of teams that support the GMNS business.

The GMNS Analytics team within GSOP is responsible for partnering with global markets to drive profitable growth, accelerating acceptance and amplifying the value of Amex acceptance to Merchants, bank partners and Card Members at scale. We offer powerful data and actionable insights to attract new businesses to engage with Amex, help existing businesses improve performance and capitalize on new opportunities.

The GMNS Analytics team is seeking an Analyst to support the Merchant Vibrancy Reporting & Insights function. This role will work closely with stakeholders across GMS to develop and maintain global merchant portfolio analytics and reporting, with a focus on network vibrancy and 3x3 NOA (New, Organic, Attrited). The Analyst will play a key role in delivering high-quality data, analyses, and insights that enable business growth, innovation, and informed decision-making across the global merchant ecosystem.

Responsibilities:

• Support the creation and enhancement of analytical models, dashboards, and reports that monitor merchant portfolio performance and identify growth opportunities.
• Analyze large and complex datasets to uncover trends, measure performance, and translate data into actionable insights that inform business strategies.
• Partner with business and analytics teams across GMS to understand reporting requirements, deliver insights, and ensure data-driven decision-making across markets and functions.
• Contribute to the automation of key data creation and reporting processes to improve efficiency, accuracy, and speed to market.
• Explore and apply advanced analytics techniques and tools—including GenAI and machine learning—to strengthen insight generation and reporting scalability.
• Support compliance with enterprise data governance standards, ensuring data integrity, consistency, and ethical analytics practices.
• Provide analytical support for business initiatives and ad-hoc projects that align with GMNS strategic priorities.

Qualifications:

• 2-3 years of relevant experience in analytical domain.
• Intellectual curiosity, attention to detail ability to learn quickly and drive results.
• Ability to drive insights from data, manage multiple projects and drive results in a fast-paced environment.
• Strong collaboration skills with ability to build relationships and challenge the status quo.
• Excellent business writing and presentation skills with the ability to communicate effectively, build relationships and influence at all levels.
• Technical Skills: Familiarity with Google Big Query, SQL, R, Python, Lumi, PySpark and Tableau.
• Experience in the merchant business preferred.
• Experience in Machine Learning/ Cloud / Gen AI is a plus.

Academic Background:

• Bachelors in Statistics/Mathematics/Economics/ Engineering/Data Science with relevant experience.
• Post Graduation in Statistics/Mathematics/ Economics/Engineering/Management is a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.