Analyst Operational Services

About Signant Health

At Signant Health, we are on a mission to help bring life-changing treatments to patients faster. As a global leader in clinical trial technology and services, we operate at the intersection of science and innovation—partnering with biopharmaceutical companies to simplify trial execution and enhance the patient experience. With a collaborative culture, cutting-edge digital solutions, and a focus on real-world impact, Signant is where your work drives meaningful change in global healthcare.

Role Purpose
Data, Analytics, Reporting and Tools (DART) team is a core unit serving all of Global Operations with a mandate to enhance decision-making by maximizing data analytics capabilities to transform information into insights and better outcomes. This data and analytics driven approach plays a pivotal role within Operations to enable how we deliver projects, confirming to our goals related to on-time, on-budget and with the highest levels of customer satisfaction.

Under the direction of department and company leadership, implements and maintains a comprehensive suite of metrics and key performance indicators (KPIs) to monitor functional, departmental, customer, product, and project level execution. Uses expertise in data visualization and analytics to develop dynamic online reports for monitoring and forecasting operational performance.

As part of our team, your main responsibilities will be:

• Participate in requirements gathering sessions with stakeholders,
• Studying, analyzing and understanding business requirements in context to business intelligence.
• Work closely with Senior analysts and business stakeholders to create meaningful visualizations and reports
• Design and create dynamic online reports using SQL, XML, MS Power Bi, and/or Qlik Sense
• Help Maintain dashboards and reports, connected to various data sources, and ensuring our teams have the information they need to make informed decisions. Partner as needed with the technical development team in the design of the database and data structures to optimize reporting of data.
• Help clean and prepare data for analysis, identify trends and patterns in business metrics, and respond to ad-hoc reporting requests from different departments.
• Develop strong data documentation about algorithms, parameters, and models.
• Provide a high-quality service and on time delivery of report sets for operational leadership.

Decision Making and Influence
Will be required to make decisions on the best technical approach to implement communicated and/or documented requirements.
Will use knowledge and skills to derive solutions that meet service delivery needs and expectations.

You’ll need to bring:

• Bachelor's degree in Business, Statistics, Computer Science, or a related field
• Should have 2 -3 years’ experience on Microsoft Power BI
• Hands on experience on SQL
• Strong analytical thinking and problem-solving abilities, along with excellent attention to detail and accuracy.
• Strong interpersonal and communication skills, both verbal and written.

We’d be thrilled to hear that you also have:

• Ability to work under rapid timelines with changing priorities; remains calm under pressure and can handle multiple tasks at any one time.
• Ability to work across functions in a matrix organization
• A passion for metrics and driving towards objective results, with presentation experience at any stakeholder level.

At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.