Analyst - Operations Excellence

Education Qualification :
Any Graduate

Skills :
Secondary -> Technology | Statistical Analysis Tool / Software | Excel | 3 - Experienced

Certification :
Technology | IT Certifications | HDI Certification | ITIL Foundation

Details:

Hardware and Network:
a. Understand issues from user perspective and reach out to appropriate resolver groups
b. Decode the error /alarm status, understand the failed unit / device and provide hands and feet support in resolution through strong hardware and networking troubleshooting techniques.

Switching:
a. Carry out Standard Configuration on Switch according to the template.
b. Carry out VLAN Mapping to IP Address using SVI, Vlan Interfaces, Port mapping, Port security, Perform Port Aggregation and Link Configuration: Access / Trunk.

Routing:
a. Troubleshoot Routing issues(EIGRP/OSPF), Over-Utilization, Reachability, VPN connectivity.
b. Apply standard SOP based Configurations on routers. (AAA, TACACS, Radius, Banner Standard access-list, GRE, VPN Configurations)

WLAN:
a. Troubleshoot WAP isolation issues, authentication issues and Validate with CAP WAP messages.
b. Carry out configuration such as group Creation, access-control and documented Changes

Network Management Tools:
a. Troubleshoot MACD failures.
b. Monitor and report capacity breach status (such as license).
c. Monitor health status as defined in SOP

Technical Skills:

• Network Components and Devices
• Switches, Soft Switches, Multi-layer Switches
• Routers, Bridge Routers
• Wireless Access Points (WAPs), Wireless Network Interface Controller
• PBX

Behavioural Skills: Email Communication, Presentation, Public Speaking