Analyst - Planning and Strategy

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

The Analyst - Planning & Strategy supports strategic and technical initiatives across the Customer Travel Experience (CTE) portfolio within Digital Technology, with a strong focus on operational coordination, financial tracking, resource management, and onboarding. This individual will partner closely with leadership, Finance, Project Teams, and cross-functional groups to ensure visibility, alignment, and progress across a wide range of efforts.

This role acts as a central operations point for the CTE team, with responsibilities including but not limited to:

Portfolio, Project & Team Enablement

• Coordinate and manage weekly team accomplishments.
• Coordinate and manage bi-weekly CTP Sync presentations.
• Coordinate updates to internal training documentation and resource guides.
• Manage CTP Resource File updates; work with senior managers to ensure team lists are accurate and manage locked sections.
• Act as liaison for questions regarding project tools and team onboarding processes.
  
  

Financial & Resource Management

• Lead PlanPlus coordination:
• Financials: Add and route cost plans and IDEAS for Capex/Opex funding approval. Partner with Finance and Fixed Assets teams to validate funding structure. Coordination of project forecasting with each program/project manager related to their respective budgets.
• Resource Management: Create tasks, assign resources, and coordinate updates to ensure alignment with Power BI reporting and analytics. Communicate changes to the CTE Analytics team.
• Refresh Power BI financials weekly and update related funding documentation accordingly in conjunction with the CTE analytics team. Files are pulled from Actual Transactions in PlanPlus.
• Update the CTP Funding spreadsheet after each refresh.
• Maintain and update team resource rosters, including allocations, time tracking compliance, and contractor rosters.
  

Onboarding & Operational Support

• Own onboarding process for contractors and FTEs:
• Post jobs in Fieldglass/Taleo.
• Maintain and update onboarding documentation.
• Coordinate access, hardware, and software provisioning via Help Hub.
• Add contractors to IDC and work with resource managers on adoption.
• Manage timesheet compliance reporting, providing guidance and support to resolve submission issues. Send out weekly timesheet compliance reports and assist with Help Hub ticket creation if needed.
• Maintain CTP distribution lists in Exchange and oversee access requests.
  

Qualifications

Required

• Bachelor’s degree
• 2+ years of professional experience in project coordination, business analysis, or technical operations
• Strong written communication and presentation skills
• Excellent organization, multi-tasking, and time management
• Experience with Microsoft Office, including Excel and PowerPoint
• Familiarity with Azure DevOps, PlanPlus, Teams Planner, and JIRA
• Proactive problem-solving and critical thinking ability
• Strong attention to detail and ability to work independently
• Understanding of software development life cycles and project workflows
• Legally authorized to work in the United States without sponsorship
• Successful interview and punctual, reliable attendance are essential
  
  

Preferred

• 1–3 years of airline industry experience
• Degree in Communications, Marketing or Business preferred
• Working knowledge of Power BI or experience supporting database dashboard updates
  
  

The base pay range for this role is $64,885.00 to $84,514.00.

The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.