Analyst/Senior Analyst - Process Analyst - Performance Management - HYD

Introduction

Are you passionate about doing things differently? At Deloitte, we have broken the norms and are implementing a new approach for Performance Management (PM). The PM team helps implement the process end to end for our business. As a Process Analyst, you will interact with the team, internal stakeholders, manage team to deliver high-quality deliverables that will be essential to the seamless execution of the PM processes for the businesses.

Channel/Function: CTS Development – Performance Management

Location/Department: Hyderabad

Position Reports to: Performance Management Assistant Manager

Primary Client: ALL FSS US/USI PM Specialists

Job Summary

The Performance Management CFAM (PM) Analyst is responsible for executing the PM lifecycle consistently and efficiently in support of the FSS business group/workstreams in collaboration with the PM Specialists, PM Senior Analysts, PM Managers, PM Senior Managers.

The PM CFAM Analyst is responsible for the transactional and operational tasks enabling seamless execution of the PM processes for the assigned business group. Due to Deloitte’s data-driven PM process, the PM Analyst must be a detail oriented and an analytical thinker capable of producing high-quality deliverables leveraging PM data.

Illustrative Duties and Responsibilities

Process execution

• Takes direction from the PM Specialists and Managers and escalates potential issues and concerns.
• Support the execution of all PM Process for the aligned Business and Workstreams. Troubleshoots process issues and provides solutions.
• Executes logistics as needed for PM-owned meetings under the direction of the PM Specialists and Managers.
• Prepares materials and reports in support of meetings ensuring high-quality deliverables.
• Managing stakeholders, having connects to understand upcoming activities and plan for delivery

Data analysis and reporting

• Generates PM reports and reviews reports generated by reporting team for identified processes ensuring high accuracy and quality
• Updates and reviews trackers and lists managed by the PM team
• Being the owner, maintains PM data and ensures it is accurate and corrected
• Reviews data output for risks and escalates issues as needed

Communications

• Manages inquiries for all processes; escalates to PM Specialists or Managers as needed
• Drafts and sends out various emails with guidance from the PM Specialist
• Initiates compliance reminders as required under the direction of the PM Specialists and Managers
• Demonstrates strong communication skills across the business & workstreams to ensure collaboration with in CFAM team and specialist, along with the appropriate stakeholders

Training and skills development

• Completes training courses to keep skill set up to date
• Discusses areas of improvement with leadership and seeks out professional development opportunities to close potential gaps
• Advises PM Analysts as needed on the PM processes and shares best practices to improve the process and gain efficiencies

Process Excellence

• Executes the PM lifecycle in partnership with PM Specialists and PM Managers.
• Owns the execution of the PM processes for the assigned business group/workstream including, but not limited to, Check Ins, Pulse Surveys, Performance Snapshots, Talent Reviews, Quarterly Business Reviews, Low Performers etc.
• Troubleshoots potential process issues and provides solutions
• Collaborates with PM Lead, other PM Managers and Process and Operations Lead on identifying process efficiencies

CFAM Team

• Our team culture is collaborative and encourages team members to take initiatives and seek on-the-job learning opportunities.
• Our Process Analysts are committed to excellence in delivering quality deliverables and thus enhancing internal stakeholders’ trust and delivering value to the customer.
• The focus on data quality, building efficiencies, and stakeholder communication is paramount.
• Play different roles with in CFAM at least one or two (Business POC, Workstream Co-Lead, WS Lead) In these roles - Responsible to ensure readiness & be aware of timelines and need to Communicate and collaborate, ensure timely delivery with quality of all assigned tasks Cross WS and Business

Qualifications

Education & Experience:

• Bachelor’s degree, 1 – 5 years of Human Resource Management or related experience/ masters in HR/Business Management/certification in HR
• Prior experience in generating reports and analyzing data

Required Technical Skills:

• Generates reports, interprets data, and identifies trends and performance insights, communicates clearly.
• Moves work forward proactively with limited guidance from the PM Specialists.
• Thinks Strategically and effectively, prioritizing tasks
• Exhibits flexibility and learning agility
• Demonstrates creative problem – solving skills
• Manages reporting requests and rosters, scheduled tasks on a continuous basis
• Identifies issues and resolves effectively – knows when to escalate issues to specialist and Managers as appropriate
• Effectively leverage tools such Tableau, SFDC, Service Now etc.
• Handles confidential information according to Deloitte Administrative Policy Release (APR) guidelines
• Proficient in Microsoft Excel and Microsoft PowerPoint is a must