Analytics Quality Designer

We are Experiential Quality on The Sims, an integral part of Electronic Arts, known for delivering the highest quality gaming experiences in the industry. We believe that phenomenal games start with diverse teams, mirroring the players and communities we serve.

Join the Experiential Quality (EQ) team for The Sims as an Analytics Quality Designer, where you will bridge quality assurance, user experience, and data-driven insights. In this pivotal role, you’ll own the process of gathering, synthesizing, and presenting data from multiple sources to deliver clear, up-to-date snapshots of the state of development and the player experience. You’ll champion best practices in reporting, create compelling visualizations of product quality, and collaborate closely with teams across the studio to ensure The Sims delivers exceptional experiences to players worldwide.

Responsibilities :

• Lead Reporting & Insights: Manage and evolve EQ’s insights reporting process, ensuring high-quality, timely visualization of key qualitative and quantitative data from diverse sources.
• Data Storytelling: Translate complex data into clear, accessible reports and dashboards for the development team, highlighting current quality status and trends across multiple Sims products.
• Cross-Functional Collaboration: Serve as an EQ representative on cross-discipline teams, collaborating with user research, analytics, QA, and development to align on product quality goals and methods.
• Player-Centric Focus: Leverage user research findings, community outreach, telemetry, and player feedback to inform decision-makers and prioritize improvements.
• Process Improvement: Champion and implement reporting best practices and new methods for capturing the player experience, continuously evolving our measurement standards.
• Team Engagement: Participate in sprint reviews, data validation meetings, and milestone check-ins, providing clear communication and actionable insights.
• Playtest & Research Support: Help plan, conduct, and analyze internal playtests and liaise with user research on external playtests, ensuring feedback is meaningfully integrated.
• Stakeholder Communication: Deliver insights and recommendations to senior leaders and stakeholders, driving consensus on quality issues and opportunities.

Qualifications :

• Experience in game or software development, with a focus on QA, user research, or player insights
• Strong ability to synthesize and present data using dashboards, data visualizations, or reports (e.g., Power BI, Tableau, or similar)
• Proven ability to interpret player feedback and game telemetry to identify quality issues and player needs
• Solid understanding of core gameplay pillars and systems, with the ability to articulate game concepts and user experience trends clearly
• Familiarity with the software development lifecycle and best practices (preferably in Agile environments)
• Excellent communication and collaboration skills – able to break down and convey complex findings to partners at all levels
• A love for video games! (Especially the Sims!)

Desirable:

• Hands-on experience with project management and QA tools (e.g., JIRA, Confluence, DevTest, TestRail, Perforce, Git)
• Experience with advanced data analysis/visualization platforms (Power BI, Tableau)
• Background in Agile methodologies, such as Scrum or Kanban
• Exposure to telemetry systems

In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.