Anchor (Floating) Community Director

Anchor Community Manager

(Floating Property Manager)

COMMUNITY SUCCESS DIVISION

Who We Need

We’re looking for a dynamic generalist with deep community instincts and sharp operational chops. The Anchor Community Manager (ACM) is more than a property manager—they’re a leasing broker, a facilities project manager, a connector, and a fixer. They lead from beside, not above, stepping in to support, solve, and elevate. If you’re someone who gets things done, builds trust across every touchpoint, and thrives in the messy magic of real community, this is your role.

As our ACM, you’ll be the heartbeat of your property—creating a place where residents feel seen, teams feel empowered, and operations hum with precision.

What You’ll Do

This role blends strategic leadership with hands-on execution across multiple disciplines:

• Experience Orchestration: Craft a resident experience that’s both seamless and surprising—where everyday interactions feel intentional and special moments feel unforgettable.

• Team Development: Coach your Community Success team to take ownership, grow their skills, and deliver consistently excellent service. You lead by example, not by hierarchy.

• Multidisciplinary Execution: Flex across leasing, facilities, vendor coordination, and retail tenant support. You’re not just managing—you’re doing, solving, and optimizing.

• Relationship Cultivation: Be the connective tissue between residents, teammates, vendors, and the broader neighborhood. You build bridges, not silos.

• Performance Ownership: Drive property success through Daily Action Plans, financial reviews, and reforecasts. You know the numbers and how to move them.

• Cross-Division Collaboration: Partner with Client Success, Business Success, and People Success to ensure integrated, frictionless operations.

• Issue Resolution: Tackle challenges head-on with accountability and clarity. You don’t pass the buck—you fix the problem.

• Community Planning: Co-create annual business plans that balance resident joy with financial performance.

• Proactive Identification: Spot issues before they surface. You’re always scanning the horizon for what’s next, what’s better, and what’s possible.

Your Impact Will Be Measured By

• Resident satisfaction, retention, and reputation scores

• Employee engagement and development metrics

• Property financial performance vs. business plan

• Speed and quality of issue resolution

• Cross-functional collaboration effectiveness

• Proactive opportunity identification

• Community engagement metrics

The Ideal Match

You’re a high-functioning generalist who thrives in complexity. You bring a mix of strategic thinking, operational rigor, and emotional intelligence. You’re hands-on, solutions-oriented, and deeply invested in the people around you. You know how to lead without ego, solve without drama, and build without burnout. You’re not just good at what you do—you’re great at making others better.

Compensation & Position Details

• Base Salary: $90,000–$120,000, paid semi-monthly

• Bonus Structure: Retention and performance bonuses, subject to company program terms

• Reports to: Client Success Manager

• Direct Reports: Senior Lease Broker, Regional Facilities Manager

• Location: Field position across multiple properties

Connection to Our Mission

Your work directly supports our mission to make space for people to live vivid stories in valued communities. You transform buildings into ecosystems—where residents thrive, teams grow, and stories unfold. You’re not just managing a property. You’re anchoring a community.

Day in the Life

Community Success teams operate on the Assess, Plan, Act (APA) platform:

• 20% of your week is spent in structured meetings (2 stand-ups, 3 team huddles) focused on performance, planning, and action.

• 20% is spent executing the Daily Action Plan (DAP) to meet quarterly business goals.

• 60% is spent in service—supporting residents, teammates, and the broader community.

You’ll move fluidly between strategy and service, spreadsheets and sidewalk chats, planning and problem-solving. You’ll be everywhere you’re needed—and exactly where you’re most effective.