Anti Fraud Manager

AXA is the leading insurance brand worldwide, with a presence in 54 countries, and 153,000 employees serving the needs of 105 million customers. We are transforming from payer to partner for our client, with a strong focus on risk prevention. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. As one of the largest global insurers, our purpose is to act for human progress by protecting what matters.

Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses across Turkey. AXA Sigorta was founded in 1968 headquartered in Istanbul and has regional offices in Turkey, and Turkish Republic of Northern Cyprus. Acting as a subsidiary of AXA Group it provides insurance, personal protection, savings and estate planning solutions for individuals, small or medium-sized businesses and large corporations in Turkey.

For AXA Turkey, supporting diversity and inclusion values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference.

Qualifications:

• Bachelor’s degree in Engineering, Actuarial Science or other relevant fields
• Minimum of 8 years of experience in Claims and/or Banking processes (preferred)
• Experience in team management is a plus
• Fluent in English and able to work with international teams
• Proficient in MS Office programs
• Strong communication skills with the ability to establish effective and professional relationships
• Ability to build and manage a strong professional network
• A collaborative and leadership-oriented mindset, promoting teamwork and harmony within the organization
• Experience in process development and improvement projects, with an innovative perspective

Job Description:

• Overseeing the responsibilities and deliverables of the Anti Fraud Unit, ensuring the quality of outputs
• Monitoring the performance of the Anti Fraud Unit and its partner organizations
• Conducting field investigations when necessary to clarify potential fraud cases, based on the company’s filtering criteria
• Ensuring continuous improvement in analytical needs and coordinating with the Information Technology team
• Optimizing the company’s fraud investigation processes and implementing innovative solutions
• Collaborating with public institutions, industry committees, and stakeholders to combat fraud
• Coordinating with internal departments to track and manage external fraud-related matter
• Following up on preventive measures before and after the claims process and ensuring coordination with relevant departments