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API Support Analyst I

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is Hybrid role (4 days in office /1 day remote)

About your Team:

As a Level 1 API Support Analyst at Interactive Brokers (IBKR), you will be the first point of contact for clients seeking assistance with our API products. You will handle inquiries through multiple communication channels and guide clients of
varying technical backgrounds through basic API integration processes.

What will be your responsibilities within IBKR:

Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner.
Address basic questions related to third-party integrations with IBKR API.
Guide clients through initial API connection processes.
Direct clients to relevant documentation and resources.
Triage market data inquiries and escalate as appropriate.
Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams.
Document client interactions accurately in the support system.
Follow established support protocols and workflows.

What required skill's you need:

Bachelor's degree or equivalent experience (preferred)
Basic understanding of programming concepts and what coding entails
Excellent written and verbal communication skills
Ability to communicate technical concepts to clients with varying levels of technical proficiency
Strong problem-solving abilities
Customer-service oriented mindset
Ability to work in a fast-paced environment

Desired Attributes

Interest in financial markets and trading systems.
Previous experience in a technical support role.
Knowledge of financial APIs or trading systems (a plus).
Ability to learn quickly and adapt to changing technologies.

To be successful in this position, you will have the following:

Self-motivated and able to handle tasks with minimal supervision.
Superb analytical and problem-solving skills.
Excellent collaboration and communication (Verbal and written) skills.
Outstanding organizational and time management skills.

Company Benefits & Perks

Competitive salary, annual performance-based bonus and stock grant
Retirement plan 401(k) with competitive company match
Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack
Corporate events including team outings, dinners, volunteer activities and company sports teams
Education reimbursement and learning opportunities

This role's anticipated base salary range is $67,000 to $75,000 annually based on skill's and experience. The offered salary is just part of the total compensation package. In addition to a competitive salary, the company offers both a discretionary cash bonus and stock award as well as a wide range of benefits, including health care, tuition reimbursement and much more.

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