Apple Technical Support Specialist

About the Role:

We are seeking a highly skilled and certified Apple Technical Support & Operations Specialist to join our team.

Key Responsibilities:

• Deliver Apple technical and compliance training to service personnel.
• Manage and oversee Apple GSX account operations.
• Handle daily technical escalations for various repair types and validate repair compliance.
• Prepare and enroll team members in Apple certification programs.
• Maintain up-to-date technical data, including software updates, service bulletins, and knowledge base resources across all technical centers.
• Ensure technical centers are properly equipped, organized, and operationally efficient.
• Analyze repair data to ensure compliance with Apple service standards.
• Proactively manage action plans for non-conformities and service improvements.
• Stay informed and contribute to readiness processes for new Apple product launches.

Qualifications:

• Minimum 3 years of proven professional experience with Apple products and services.
• Apple certifications such as ACIT, ACMT, or equivalent.
• Strong training and communication skills with the ability to educate technical staff effectively.
• Excellent analytical and problem-solving abilities.
• Ability to manage technical operations both onsite and remotely.
• Familiarity with Apple repair standards, GSX, and service protocols.