Application Administrator

Founded in 1999 and headquartered in Central Ohio, we’re a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we’re on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost – that’s why we call ourselves Healthcare Warriors®.

We’re committed to building diverse and inclusive teams – more than 2,000 of us and counting – so if you’re excited about this position, we encourage you to apply – even if your experience doesn’t match every requirement.

The Application Administrator manages the day-to-day administrative activities for third-party and internal applications (such as Open Text and MAP) to aid and support ongoing maintenance, workflow creation, and optimization. The Administrator works closely with multiple teams within Quantum Health with the objective to continually optimize the tools for creating efficiencies of workflow and user management. The Administrator ensures the solution keeps pace with changes in operations, policies and procedures.

Location: This position hybrid based at our Dublin, OH campus.

Maintenance and monitoring of appropriate user workflows, auto approval rules, etc. for the application utilizers, in partnership with feedback from operations and operational excellence.

Perform ongoing system administration (maintaining user roles, security settings, profiles, work-flow rules and data integrity, installing system updates, etc.)

Support correspondence executions within the application (third-party tool) and manage any customization requests from clients.

Other duties as assigned.

Education: Bachelor’s or Associate’s degree with preferred major in Business or Information Technology, or equivalent experience required.

Experience: 2-4 years of strong technical and functional experience

Experience working with technical workflows

Exceptional critical thinking and analytical skills

Excellent written and verbal communication skills

Exceptional relationship management and intrapersonal communication skills

Resourcefulness and problem-solving aptitude

Protect of our company and member’s data every day by committing to work within our company ethics and policies

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