Application Analyst (Doha, Qatar, Onsite) Doha, Qatar

About The Job Application Analyst (Doha, Qatar, Onsite)

Role Summary

We are looking for an Application Analyst to support an enterprise client's IT environment under a managed services engagement. The role covers L2 application support, user access management, configuration, vendor coordination, and ensuring application availability within agreed SLAs.

Key Responsibilities

• Handle L2 application support tickets — triage, resolve, or escalate within SLA.
• Manage user provisioning, roles, and access control across enterprise applications.
• Perform application configuration and parameterisation as requested by the business.
• Coordinate with vendors on bugs, patches, and fix-pack deployments.
• Support application release cycles — regression checks, smoke testing, and post-deployment validation.
• Assist in UAT coordination for upgrades — test execution support and defect logging.
• Maintain SOPs, configuration documentation, and knowledge base articles in the ITSM platform.
  
  

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, or equivalent.
• 4+ years in application support or application operations.
• Hands-on with at least one enterprise application — ERP, CRM, or EDMS.
• Proficient with ITSM/ticketing platforms (ServiceNow, Jira, or equivalent).
• Basic SQL for data validation and log querying.
• ITIL v4 Foundation certified.
  
  

Preferred / Nice To Have

• Microsoft Dynamics 365 or Power Platform experience.
• Familiarity with EDMS platforms (OpenText, FileNet, SharePoint).
• Prior experience in Qatar government or public sector IT.
• PMP or equivalent project coordination certification.