Application Analyst I - Clinical Application Support

Excellence, Teamwork, Leadership, and Innovation. These values define UConn Health. We are looking for team members that share these same values. Our top-rated organization is looking to add an Application Analyst I to our growing IT Application Services team. If you have a background in this field, we want to hear from you.

At UConn Health, the Application Analyst I for Clinical Application Support provides application support through technical and clinical solutions and decisions. Participate in moderately complex projects that require in-depth knowledge of at least one clinical discipline and its integration points. Participate in all aspects of planning, design, development, maintenance, implementation, and upgrades of the clinical systems which integrate with our Epic EHR.

Works under the general supervision of Director, IT Ancillary Systems and Lead Application of Clinical Application Support

Participates in project planning sessions with team members to analyze requirements and provide design recommendations for moderate to complex solutions

Prepares and presents status updates for various projects

Monitors project status to ensure that service level agreements standards are met or exceeded

Maintains and manages project issue log

Escalates problems when appropriate

Maintains relationship and open communication channels with Clinical Systems vendor representatives

Identifies solutions for moderately complex system requirements

Performs in-depth analysis of workflows, data collection, reports details and other technical issues associated with the Clinical Systems environment

Analyzes and researches enhancements to system components or within the Clinical Systems EHR environment

Defines and designs scope for each project individually or in concert with team members ensuring that applications are integrated with other systems.

Makes moderately complex application design decisions in conformance with clinical and business operational policies and procedures

Participates in solution design reviews

Develops detailed specifications for software parameters/functions and changes to new or modified applications.

Performs Clinical Systems installation/application upgrades, new structures or elements

Documents system changes and problem resolutions

Develops or modifies moderately complex Clinical Systems EHR customizations, configurations and workflows

Performs Clinical Systems EHR application upgrades, new structures or elements

Creates test files and performs system testing

Provides ongoing maintenance and tests [this includes audit trial monitoring, backups, system purges] to ensure Clinical Systems EHR solutions meet the organization's business needs

Provides support to end users experiencing problems with Clinical Systems EHR applications and associated hardware and interfacing systems

Ensures the ethical use of data, as well as data integrity, security and confidentiality of protected health information.

Provides for the preparation and maintenance of documentation at the user levels.

Monitors clinical operational issues focusing on efficient and effective delivery of complete and accurate, for the assigned areas and specialties of the Clinical Systems EHR information in order to achieve quality outcomes.

Coordinates training for staff on the use of the applications.

Stays current on the Clinical Systems EHR platform and related advanced features of software development technologies

Stays current on clinical practices, policies, procedures and workflows within the area of expertise.

Performs other related duties as required.

Knowledge of the principles of systems analysis, design and decision support

Knowledge of clinical operations, policies and procedures

Knowledge of applicable clinical standard of practice as required by State, Federal and accreditation organizations

Knowledge of standards/codes pertaining to the patient care environment

Knowledge of various systems and data analysis techniques and tools (such as Swim Lane diagrams, As-Is and To-Be workflow design, fishbone diagrams, state transition diagrams, EHR data model diagrams, data conversion and transformation mappings.

Knowledge of computer technology support and capabilities.

Considerable logical, analytical, problem solving and interpretive skills

Ability to take action to ensure customer satisfaction

Demonstrated ability to use and apply clinical expertise and experience to design and configure Clinical Systems EHR solutions.

Demonstrated ability to write and maintain system documentation and user how to guides.

Ability to pay careful attention to details

Demonstrated ability to analyze techniques and develop solution to problems in a timely manner.

Effective oral and written communication skills and good interpersonal skills.

Proficient in MS-Office including Project, Word, Excel, PowerPoint and Visio

Clinical Systems: Six [6] years in clinical informatics, clinical process redesign, clinical systems analysis, design and implementation experience, one [1] of which must be in an acute care or direct patient care setting.

Associate Degree in Software Engineering, Management Information Systems, Clinical Informatics, Nursing, Pharmacy, or closely relevant/related field may substitute for two [2] years of general experience.

Bachelor's degree in software engineering, Management Information Systems, Clinical Informatics, Nursing, Pharmacy or closely relevant/related field may substitute for four [4] years of general experience.

Ability to obtain Epic certification in assigned applications/specialties within six months of hire and maintain certification while in the role.

Experience supporting healthcare or clinical systems; administering and supporting hospital/clinical systems in a production environment

Proven ability to triage issues, prioritize appropriately, collaborate with team members and communicate clearly with clinical/operational stakeholders, especially during high-impact events

Experience with data extraction, reporting, and/or query tools to support operational needs and root-cause analysis.

Familiarity with ServiceNow (or similar ticketing/ITSM platforms) and working within response and resolution targets (SLAs).

Understanding of HL7 transactions and how interfaced systems support clinical workflows.

May be required to work variable working hours during system implementation.

May be required to participate in On Call rotation.

May be required to work overtime to meet project deadlines and business needs.

Must be able to come on-site for support of our application

SCHEDULE: Full time, 40 hours per week, Monday - Friday, 8:00 am to 4:30 pm, 30-minute unpaid meal break.

UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.