Qureos Mentor

University of Connecticut

The University of Connecticut (UConn) is a top-ranked research institution with campuses across Connecticut. It is dedicated to inspiring students and fostering a global community known as UConn Nation. UConn engages in innovative research and offers a wide range of academic programs, enriching opportunities, and vibrant campus life, aiming to address significant global challenges and enhance the well-being of its community.

<p></p><div><p><b>Additional Links:</b></p>
<div></div><ul><div>This position is Benefit eligible; click here for an overview of available benefits.</div>
<div></div><div>This position is covered by the UHP Bargaining Unit; click here to review the current UHP Contract</div>
<div></div><div>This position is in salary group UHP-02; click here to review the current UHP Pay Plan</div></ul><br>
<p></p><div>Excellence, Teamwork, Leadership, and Innovation. These values define UConn Health. We are looking for team members that share these same values. Our top-rated organization is looking to add a Clinic Office Assistant to our Urology team within the UConn Medical Group.</div>
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</div><div>At UConn Health, this class is accountable for independently performing a full range of administrative tasks in the scheduling, record keeping and billing of services to patients. This position will work in the outpatient pavilion located in Farmington, CT.</div>
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</div><div></div><div><b>SUPERVISION RECEIVED:</b></div>
<div>
Works under the general supervision of an employee of higher grade.</div>
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</div><div></div><div><b>SUPERVISION EXERCISED:</b></div>
<div>
ay lead/supervise lower-level employees as assigned.
</div><div></div><div><b>EXAMPLES OF DUTIES:</b></div>
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Acts as triage/receptionist for incoming patients and telephone calls</div>
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Schedules patient appointments for clinics, surgery and diagnostic testing</div>
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Assures availability of medical records</div>
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Prepares a variety of requests for patient diagnostic testing</div>
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May transport specimens</div>
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Receives/records tests results, notify physicians of results</div>
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Processes billing/insurance information</div>
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Sends out reminder cards/letters to cancel and reschedule appointments</div>
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May assist physicians in minor office procedures</div>
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May stock rooms</div>
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May order supplies</div>
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Works on special projects</div>
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May perform secretarial duties</div>
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Keeps records/files</div>
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Prepare reports/correspondence</div>
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May transcribe orders, discharge/admission summaries from tape recordings</div>
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Performs related duties as required</div>
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</div><div></div><div><b>MINIMUM QUALIFICATIONS REQUIRED</b></div>
<div><b>
KNOWLEDGE, SKILL AND ABILITY:</b></div>
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Knowledge of the principles and practices of clinical office management</div>
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Knowledge of medical terminology</div>
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Considerable interpersonal skills</div>
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Oral and written communications skills</div>
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Ability to operate office equipment which may include word processors, computer terminals or other automated equipment</div>
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Ability to schedule and prioritize workflow</div>
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</div><div></div><div><b>EDUCATION AND TRAINING:</b></div>
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General Experience: Two (2) years of direct face-to-face customer service experience.</div>
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</div><div></div><div><b>PREFERRED QUALIFICATIONS:</b></div>
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Two (2) years of medical clinic office experience scheduling medical appointments and procedures</div>
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Experience working with EPIC</div>
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Experience working in a surgery and/or urology office practice setting</div>
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Surgical scheduling</div>
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</div><div></div><div><b>SCHEDULE:</b> Full time, 40 hours per week, Monday - Friday, 8:00 am and 5:00 pm; 60-minute unpaid meal break. May be required to travel to offsite locations.</div>
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</div><div></div><div><b>Why UConn Health</b></div>
<div>
UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.</div></div><div></div>

Clinic Office Assistant

<p></p><div><p><b>Additional Links:</b></p>
<div></div><ul><div>This position is Benefit eligible; click here for an overview of available benefits.</div>
<div></div><div>This position is covered by the UHP Bargaining Unit; click here to review the current UHP Contract.</div>
<div></div><div>This position is in salary group UHP-04; click here to review the current UHP Pay Plan</div></ul><br>
<p></p><div>Excellence, Teamwork, Leadership, and Innovation. These values define UConn Health. We are looking for team members that share these same values. Our top-rated organization is looking to add an Administrative Program Assistant to support the Clinical Laboratory within the Department of Pathology &amp; Lab Medicine. If you have a background in this field, we want to hear from you.</div>
<div>
</div><div>At UConn Health, this class is accountable for independently providing responsible administrative support, and/or significant program support for an academic/clinical/administrative department or program. The position will be responsible for performing daily reconciliation and resolution of EPIC Billing/Charging/Registration work queues and providing routine administrative support. This position is located at UConn Health in Farmington, CT.</div>
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</div><div></div><div><b>SUPERVISION RECEIVED:</b></div>
<div>
Works under the general supervision of an employee of higher grade.</div>
<div>
</div><div></div><div><b>SUPERVISION EXERCISED:</b></div>
<div>
May lead or supervise lower-level employees as assigned.</div>
<div>
</div><div></div><div><b>EXAMPLES OF DUTIES:</b></div>
<div><b>
TYPING:</b> Using a word processor, or other automated equipment, formats, and types a full range of correspondence, reports, bills, drafts, etc., from rough draft, transcription, dictated notes, etc. Proofreads for content. Edits using knowledge of grammar, punctuation, and spelling. In typing grants must be able to write application from notes, determining appropriate information and format.</div>
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</div><div><b>FILING:</b> Organizes and maintains a complex filing system to support a program/department, including fiscal, personnel and other records. Compiles and maintains a collection of resource materials and program information.</div>
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</div><div><b>CORRESPONDENCE:</b> Composes complex letters, memos, etc. for manager's signature.</div>
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</div><div><b>REPORT WRITING:</b> Assembles data, writes and/or edits reports, requiring knowledge of subject area. Use complex spreadsheet programs.</div>
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</div><div><b>INTERPERSONAL:</b> Acts for and represent supervisor to other University offices, the public or outside agencies. Coordinates a variety of non-routine matters. Confer with and assist supervisor in the performance of administrative and program activities. Acts as resource person for department/program.</div>
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</div><div><b>OFFICE MANAGEMENT</b>: Coordinates administrative details for an office/department; directs the workflow and may provide administrative support for program staff. Assists in the preparation of budgets, monitors expenditures and may make decisions regarding routine budget matters. Arranges and coordinates meetings and functions, to include space and equipment. Maintains an inventory of supplies and equipment and purchases items when necessary. Make travel arrangements.</div>
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</div><div>Performs related duties as required.</div>
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</div><div><b>MINIMUM QUALIFICATIONS REQUIRED</b></div>
<div><b>
KNOWLEDGE, SKILL, AND ABILITY:</b></div>
<div>
Considerable knowledge of office systems and procedures</div>
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Considerable knowledge of proper grammar, punctuation, and spelling</div>
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Knowledge of business communication</div>
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Knowledge of the unit's policies and procedures</div>
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Knowledge of business math; oral and written communication skills; interpersonal skills</div>
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Ability to schedule and prioritize office workflow</div>
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Ability to operate office equipment includes word processors, computer terminals, and ability to use complex computer programs.</div>
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</div><div></div><div><b>REQUIRED EXPERIENCE AND TRAINING</b></div>
<div><b>
GENERAL EXPERIENCE:</b></div>
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Three (3) years' experience above the routine clerk level in office support or secretarial work.</div>
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</div><div></div><div><b>SUBSTITUTION ALLOWED:</b></div>
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College training <b><i>may </i></b>substitute for General Experience based on fifteen (15) semester hours equaling one-half (1/2) year of experience.</div>
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</div><div></div><div><b>PREFERRED QUALIFICATIONS:</b></div>
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Proficiency with EPIC, HuskyBuy, MACOLA computer programs</div>
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Knowledge of EPIC billing work queues such as Charge Review, CCI/LCD Edits, and Reference Lab (Send Out)</div>
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Proficiency with laboratory terminology</div>
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Proficiency with Microsoft Applications such as Word, Excel, PowerPoint, and Outlook</div>
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Proficiency with mathematical calculations to ensure accurate billing</div>
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</div><div></div><div><b>SCHEDULE:</b> Full time, 40 hours per week, primarily days, Monday through Friday, 8:00 am to 5:00 pm, other shifts as needed, rotating holidays are required as scheduled, 60-minute unpaid meal break.</div>
<div>
</div><div><b>Why UConn Health</b></div>
<div>
UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.</div></div><div></div>

Administrative Program Assistant II

<div><p>Computer Support Technician 1</p><div><br>
<p></p>
<b>Search #:</b> 499512<br>
<b>Work type:</b> Full-time<br>
<b>Location:</b> UConn Storrs<br>
<b>Categories:</b> Information Technology<br>
</div>
<div><p><b>JOB SUMMARY</b></p>
<p>
The University of Connecticut, Information Technology Services (ITS), is seeking a highly technical and self-motivated Desktop Support Technician (Computer Support Specialist 2 or Technician 1). The successful candidate is an energetic IT professional who is excited by delivering &ldquo;best in class&rdquo; services. Under the direction of the Manager of Device Support, this position is responsible for the day-to-day operational support in the Technology Support Center. This service-oriented position is based in the Storrs campus and supports the faculty, staff, and students at the University.</p>
<p>
The University of Connecticut has been named the top public university in New England for over a decade and is ranked among the top public universities in the nation. The University of Connecticut is also a Carnegie Foundation Research University, a prestigious honor shared by only the nation's top higher education institutions.</p>
<p><b>
DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Use standard diagnostic techniques to analyze, identify, and solve problems.</li>
<li>Provide assistance in technology support and training, both remotely and in person.</li>
<li>Assists with technical projects as part of a project team.</li>
<li>Assists with the development of plans and processes that minimize risk to services or systems due to errors.</li>
<li>Provides user support and customer service on technology related issues. Troubleshoot problems and advise on appropriate action. Communicate with other IT personnel on problem resolution and status of open cases.</li>
<li>Respond to inquiries from faculty, staff and students, and assist them in the installation, upgrade, troubleshooting and maintenance of computing devices.</li>
<li>Supports the confidentiality, integrity, and availability of university information as part of the overall University Information Security Program.</li>
<li>Analyze, record and track software and hardware issues using the central ticketing system, Jira Service Desk.</li>
<li>Assists senior technical personnel with the installation, upgrade, and maintenance of university information technology systems.</li>
<li>Positions at this level may supervise students or support employees.</li>
<li>Provides administrative support in hiring, training, scheduling, and discipline of student workers.</li>
<li>Resolve complex software and hardware problems, and work with users to troubleshoot and implement solutions.</li>
<li>Collaborates and Escalates issues within ITS to resolve issues related to server, network, classroom AV and account support.</li>
<li>Develop procedures, techniques, or programs to improve the performance and efficiency of software and hardware systems. Use various software and hardware tools, install software and/or hardware, and write/share documentation for hardware, software and tools.</li>
<li>Configures and deploys computers using JAMF/Intune and necessary peripheral devices.</li>
<li>Perform regular upgrades to ensure systems remain updated and secure.</li>
<li>Work with vendors and leadership to develop or enhance new systems.</li>
<li>Develop plans and processes to ensure the availability of IT services or systems in the school.</li>
<li>Contribute to technical projects pertaining to information technology services.</li>
<li>Perform related duties as required.</li>
</ul>
<p><b>MINIMUM QUALIFICATIONS</b></p>
<p><b>
Computer Specialist 2:</b></p>
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<ul><li>Associate&rsquo;s degree and two years of related experience or a bachelor&rsquo;s degree or four years of related experience.</li></ul>
<ul><li>Demonstrated ability to communicate effectively through both oral and written means to different populations.</li></ul>
<ul><li>Experience in complex networked environments, including cloud services, file sharing, email setup, wireless connectivity, and client-side IP configuration.</li></ul>
<ul><li>Demonstrated ability to effectively and clearly communicate technical computing related issues, training and guidance to a non-technical audience.</li></ul>
<ul><li>Experience working with Intune and JAMF to manage Windows and Apple devices.</li></ul>
<ul><li>Experience with Microsoft 365 and related software applications.</li></ul>
<ul><li>Experience using and supporting Microsoft Windows, MacOS and iOS.</li></ul>
<ul><li>Proven knowledge of university and personal device configurations, including mobile devices.</li></ul>
<ul><li>Demonstrated knowledge of printer setup and configuration.</li></ul>
<ul><li>Proven ability to work independently.</li></ul>
<ul><li>Demonstrated skill in critical thinking, problem solving, and analysis.</li></ul>
</div>
<p><b> Computer Support Tech 1 (Inclusive of Computer Support Specialist 2):</b></p>
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<ul><li>Associate's degree and four years of experience; OR Bachelor&rsquo;s degree and two years of experience OR six years of related experience.</li></ul>
</div><div><ul><li>Demonstrated comprehensive knowledge of multiple technologies used to support computing at a higher education institution.</li></ul>
<ul><li>Detailed understanding of the procedures and strategies used in academic support technology focus areas (e.g., faculty support, help desk, computer labs, networking, PC labs, research support and programming, training and development).</li></ul>
<ul><li>Demonstrated experience providing technical support in classroom, including familiarity with specialized AV systems, control systems, digital audio workstations, and networked audio/video equipment commonly used in hi-tech classrooms.</li></ul>
<ul><li>Experience using and supporting, and managing Microsoft Windows, MacOS and iOS</li></ul>
<ul><li>Demonstrated knowledge of internet security and data privacy.</li></ul>
<ul><li>Demonstrated ability to interpret end-user needs and act on them quickly.</li></ul>
<ul><li>Demonstrated ability to work well with people, and work collaboratively with individuals of diverse cultural, social and educational backgrounds.</li></ul>
</div>
<p><b>PREFERRED QUALIFICATIONS</b></p>
<p><b>
Computer Specialist 2:</b></p>
<div>
<ul><li>Experience in higher education environment.</li></ul>
<ul><li>Experience with ticketing systems such as Jira Service Desk.</li></ul>
<ul><li>Experience using an inventory tracking system.</li></ul>
<ul><li>Experience working in an IT Help Desk.</li></ul>
<ul><li>Experience with computer hardware repair.</li></ul>
</div>
<p><b>Computer Support Tech 1: (Inclusive of Computer Specialist 2)</b></p>
<div>
<ul><li>Experience with utilizing tools for remote support such as BeyondTrust.</li></ul>
<ul><li>Experience managing or setting up AI Chat Bot.</li></ul>
<ul><li>Experience managing digital signage.</li></ul>
</div>
<p><b>APPOINTMENT TERMS</b></p>
<p>
The chosen incumbent must possess a willingness and ability to work occasional weekends and outside normal work hours.</p>
<p>
The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: https://hr.uconn.edu/health-benefits/. Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).</p>
<p><b>
TERMS AND CONDITIONS OF EMPLOYMENT</b></p>
<p>
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.</p>
<p><b>
TO APPLY</b></p>
<p>
Please apply online at https://hr.uconn.edu/jobs, Faculty and Staff Positions, Search #499512 to upload a <b>resume, cover letter, </b>and contact information for <b>three (3) professional references.</b></p>
<p>
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on April 23, 2026.</p>
<p>
All employees are subject to adherence to the State Code of Ethics, which may be found at https://portal.ct.gov/Ethics/Statutes-and-Regulations.</p>
<p><i>
All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.</i></p>
<p><i>
The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee&rsquo;s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
</i></p><p><i>The University of Connecticut is an AA/EEO Employer.</i></p>
</div>
<p><b>Advertised:</b> Apr 09 2026 Eastern Daylight Time<br>
<b>Applications close:</b> Apr 23 2026 Eastern Daylight Time</p></div><p></p>

Computer Support Technician 1

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Clinic Office Assistant

Administrative Program Assistant II

Computer Support Technician 1