Application Analyst - PICIS

Job Summary:

We are seeking an IT System Analyst to assist with the PICIS surgical application pertaining to usability, enhancements, testing, go-lives, hyper-care, vendor relations, and support to ensure business partner and stakeholder expectations are met.

Key responsibilities include:

• Serve as a point of contact for the PICIS application
• Understand the current state of the PICIS
• Understand application contract terms and hold vendor accountable
• Ensure application meets business partners and stakeholders expectations
• Define, develop, and submit enhancements
• Perform testing and validations
• Work with the vendor to ensure code defects are resolved
• Define and submit upgrade requirements along with hyper-care plans
• Adhere to change management governance policies
• Support and troubleshoot the application incidents
• Manage problem tickets and supply root cause analysis
• Engage in service restorations and downtime recovery
• Communicate timely and accurate status of application health
• Track application and vendor trends and maintain knowledge of new technologies to support the organization’s current and future needs
• Maintain an awareness of industry standard best practices and apply relevant methodologies for process improvement
• Support review of applications’ advantages, risks, costs, benefits and impact on the enterprise business process and goals
• Educate peers and business partners on department methodologies and drive adoption of standard process

• Customer focused to align services with customer needs
• Strong understanding of the PICIS application
• Ability to understand and work an IT Service Management queue entering appropriate documentation and path to resolution
• Ability to define enhancement requests and execute through the CHS pipeline
• Excellent verbal and written communication, presentation and customer service skills
• Ability to handle pressure to meet business requirement demands and deadlines
• Critical thinking in problem solving
• Ability to work independently and in a team environment
• Organizational awareness and the ability to understand relationships to get things accomplished more effectively
• Results oriented mentality to drive accurate deliverables while taking responsibility for the outcomes

• Experience the ServiceNow platform
• Application product ownership experience
• Strong relationship management experience
• Project management experience/certification
• 2 or more years in an application portfolio/services management role

• Bachelor’s degree in Clinical Informatics, Health Science, Information Systems, Computer Science or a related discipline, or 4 years of relevant experience