Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today.

Scheduled Weekly Hours:

40

Configures, implements, supports and maintains applications and technical integrations to meet the needs of the organization. Is a subject matter expert on moderate to complex application and data integration issues. Serves as a coordinator and customer service representative between business operations, information technology, leadership, system users and vendors.

In ITDS, we are committed to a culture of service to all that is built on the foundational values of respect, transparency, and trust. The culture of service includes providing excellent customer service to the end-users by adhering to these principles:

• In every interaction, display active listening and communicate in a clear, respectful, and timely manner across a variety of channels (in-person, phone, email, live chat, etc.).

• Maintain an empathetic, calm and professional attitude toward colleagues and end users.

• Collaborate within and across teams and departments to resolve issues quickly and efficiently.

Major Responsibilities:

1. Troubleshoots and resolves complex application issues and provides end user support.

2. Monitors and Troubleshoot applications for issues in connection with maintenance, upgrades and implementations.

3. Apply knowledge of best practices and how own area integrates with others. Assists in performing moderate to complex business process design, reengineering and documentation for new technology.

4. Interprets internal and external business challenges and recommends best practices to improve products, processes, or services. A mentor to other colleagues.

5. Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information. May lead functional teams or projects with moderate risk and/or complexity.

6. Assists others in solving complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.

7. Impacts the achievement of customer, operational, project, or service with large scale objectives; work is guided by functional policies.

8. Communicates difficult concepts and negotiates with others to adopt a different point of view.

9. Use awareness of department and system initiatives and drives decision making while maintaining a positive relationship with the customer.

10. Adheres to regular and predictable attendance.

11. Performs other duties as assigned.

Education and Learning:

REQUIRED

Bachelor's degree or equivalent years of experience and education

Work Experience:

REQUIRED

Four years' experience

License and Certifications:

N/A

Age Specific Population Served:

N/A

OSHA Category:

Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:

Not substantially exposed to adverse environmental conditions (as in typical office or administrative work).

Physical Requirements/Demands Of The Position:

Sitting Continually (67-100% or 8 hours)

I f you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer