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Application Customer Support
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Job Summary:
We are looking for a proactive and analytical Application Support Engineer to join our growing IT support team. The ideal candidate will provide first-level technical support for ERP users, troubleshoot system issues, and ensure business continuity by maintaining seamless ERP operations. This role requires strong communication and problem-solving skills, along with a good foundation in SQL and cloud technologies (preferably Azure).
Key Responsibilities:
- Respond to user queries related to the ERP system and provide timely resolution.
Diagnose, troubleshoot, and escalate ERP-related issues effectively. - Perform root cause analysis and ensure long-term solutions for recurring issues.
Write and execute basic SQL queries to investigate and resolve data-related issues. - Collaborate with internal teams, vendors, and external partners to resolve support tickets.
Communicate effectively with end-users, customers, and stakeholders to understand issues and convey solutions. - Document common issues, fixes, and standard operating procedures for internal knowledge base.
Support system testing, upgrades, and patches as required. - Help monitor system performance and user feedback to improve ERP operations.
Assist with cloud-based ERP integrations and understand Azure-based service configurations.
Required Skills & Qualifications:
- 1 to 2 years relevant working experience of SQL – ability to write and debug basic queries.
- Basic understanding of cloud technologies, with a preference for Microsoft Azure.
- Critical thinking and analytical problem-solving capabilities.
- Solid troubleshooting skills with a methodical approach to issue resolution.
Excellent verbal and written communication skills. - Proven ability to manage stakeholders and customers with professionalism and empathy.
Capable of working under stressful or high-pressure environments while maintaining quality service.
Preferred Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Internship or coursework related to ERP systems (e.g., SAP, Oracle, Dynamics, Salesforce).
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
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