Application Data Analyst

Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events.

Today, our cutting-edge SaaS company is at the forefront of transforming the 911 emergency response continuum with next generation data-driven software. Intrado’s solutions allow enterprises, call takers, dispatchers, and first responders to make more informed decisions, respond quickly and safely, and ultimately serve their communities better.

Position Overview

Intrado is seeking a skilled Application Data Analyst to join our Data Governance and Insights team, focusing on data governance and integration within our enterprise ecosystem, which includes platforms such as Salesforce, Microsoft Dynamics 365 F&O, and ServiceNow. Reporting to the Director, Data Governance this role will collaborate with business data owners across Finance, HR, Sales, Operations, and Product to support data governance initiatives while implementing and maintaining data processes and controls. The Application Data Analyst will ensure data quality, security, and compliance across interconnected systems, enabling seamless data flow between master and transactional data sources. This position requires someone with strong problem-solving skills, a passion for data management, and the ability to work in a dynamic, agile environment to support business objectives.

Key Responsibilities

• Collaborate with business data owners to implement data governance policies, standards, and procedures for master and transactional data within our architecture
• Design, develop, and maintain data pipelines and ETL processes to ensure accurate and timely data flow between Salesforce, Microsoft Dynamics 365 F&O, ServiceNow, and other integrated systems
• Support data quality initiatives by monitoring, auditing, and remediating data issues across applications, ensuring alignment with governance frameworks
• Assist in data lineage mapping and metadata management to maintain transparency and traceability within the our ecosystem
• Implement data controls to ensure compliance with regulatory requirements (e.g., GDPR, SOX) and internal standards
• Leverage data integration tools and technologies to enhance data accessibility and usability for business stakeholders
• Contribute to continuous improvement by identifying data process gaps, recommending solutions, and supporting governance maturity through KPIs and metrics
• Build and support data integrations from customer facing platforms designed to meter data usage and provide necessary data to downstream systems for invoicing and reporting

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Data Engineering, or a related field
  • Equivalent work experience in a similar position may be substituted for educational requirements.
• Two+ years of Azure Cloud experience required
• Three+ years of experience in Databricks required
• Two+ years of experience of developing Azure Data Factory pipelines required
• Three+ years of experience in Python, SQL, or JavaScript required
• Proficiency with Tableau is preferred
• Proficiency in Apache Spark is preferred
• Familiarity with data governance frameworks and compliance standards (e.g., GDPR, SOX)

Skills and Competencies

• Technical Acumen: Strong knowledge of data pipeline development, ETL processes, and data integration patterns (e.g., APIs, middleware)
• Collaboration: Ability to work effectively with business data owners and cross-functional teams to align data processes with business needs
• Problem-Solving: Proactive approach to identifying and resolving data-related issues and process gaps
• Communication: Strong verbal and written skills for engaging with technical and non-technical stakeholders
• Adaptability: Comfortable working in a fast-paced environment with evolving business and technical requirements