Application Development & Support Senior Analyst

Position Summary :

The EMS Technical Analyst will be responsible for management, development and support of the Entitlement Management System application, Thales Sentinel for Vertiv. The EMS Technical Analyst will cover the day-to-day development and administration of the EMS platform. The role will handle many of the common development and administrative tasks, including managing all instances, user administration, development backlog and standards, configuration review, configuration migration, platform integrations monitoring, and issue resolution. This role will also be responsible for development and implementation efforts regarding upgrades, enhancements, defects, and new functionality.

Key Duties

• Provide development and administrative support of all implemented areas of EMS for Vertiv
• Perform development on the backlog of enhancements and defects
• Support all EMS integrations to other platforms in the portfolio – Oracle
• Coordinate and implement requirements using Workflow, JavaScript, REST/SOAP, Orchestration, and other EMS supported configurations
• Perform hands-on technical design, solution architecture, architecture roadmaps, prototyping and proof-of-concepts, and development tasks as required in support of current and new products onboarded onto the platform
• Act as a liaison between Engineering team, Sales Offering team, Business Functions, and System Integrators to drive enhancements
• Contributes into creating Functional Requirement Documentation
• Analyze production configuration issues and resolve any functional gaps
• Generate and maintain documentation for changes made to systems. Assist in the review of documentation created by team members to ensure it is understood, accurate and follows current documentation standards
• Collaborate with the Project Management Office to estimate the delivery timelines, estimate resourcing needs, and identify risks & issues upfront
• Coordinate with onshore/offshore teams alike, manage task assignments within the team, and take ownership of deliverables
• Keep on top of tracking assigned tasks/deliverables, risks & issues and report to Management as needed
• Monitor and drive issues to resolution
• Participate in validation/testing and release activities as needed
• Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance
Regulation is managed and performed in full compliance with the Company ITC certification program

School Background / Working Seniority

• 2 year experience operating with EMS software
• International experience is a plus

• Bachelors Degree or equivalent
  

Basic Skills

• Good command of English
  

Technical / Functional skills

• Exposure to EMS applications
• Exposure to Oracle Cloud / various CRM or ERP
• Excellent verbal and written communication skills
• Experience working in Agile\Scrum and Waterfall methodologies
• Experience building integrations (SOAP/REST) in order to automate communication with other platforms as required
• Skilled at managing multiple work streams, prioritizing work to meet deadlines
• Analytical, and Problem-solving skills are required
• Excellent Communication and Teamwork skills
• Process Discipline and Documentation skills essential
• Knowledge of ITIL v3 an advantage
• Ready to move beyond own area of comfort
• Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations