Application Engineering Lead

To supervise the Application Engineer team at the Cairo office, Egypt.
Distribute workload in the department to ensure due dates are met and manage day-to-day activities through KPIs.
Prepare quotes (low to highly complex) on time and with minimal supervision
Enter orders in a timely and clean manner and support other AE’s for the same
Support customers, Reps and ASM’s throughout the “quote to order” execution cycle
Understand customer needs and market level
Coordinate all players to achieve the target date and receive correct information
Communicate with respective region SE’s & ASM’s in order to define priorities
Support SE’s & ASM’s face to customer on technical and commercial discussions
Train region of responsibility AE’s in order to give them all skills to quote more and more difficult projects
Control of offers done by the respective responsibility region AE team

Report to Tendering Director – EMEA for the purpose of developing a superior staff of Application Engineers who are committed to supporting the Region of responsibility efforts for growth.
Review with ASM’s all RFQ’s for / from region, prioritize and distribute workload to the team and alternative sources if required
Decide in cooperation with respective ASM’s and CSM which jobs will be quoted, in implementation of the selective biding strategy.
Handle personally key highly complex jobs with no supervision
Support Application Engineers and Sales Engineers in offering the optimized solution, internal/external
training, product development opportunities or cross functional assistance.
Assist Application Engineers and Region Sales Engineers in setting the optimal bid strategy, reviewing specifications or replying to technical questionnaires.
Skillful use of market and competitor knowledge to optimize closing chances
Implement company programs and policies concerning sales issues
Assist in all ways and manners to resolve customer problems and issues.
Assist region Application Engineers and Sales Engineers with issues relating to orders.
Support all formal training programs and exercises as required
Constantly seek ways for internal processes improvement, including creation of new processes, if needed.
Develop strong relationships with customers and within the organization to facilitate problem solving and issue resolution.
Manage a clean order process for all orders in the respective region
Work with all sub-vendors.
Lead by example to develop a strong culture around quality and customer service.
Support Exhibition at trade fairs and customer visits, as needed.

Education:

B.Sc. In Engineering.

Experience:

12 years of experience in rotating equipment industry with solid knowledge in centrifugal pump application engineering (design principle, hydraulics, materials, sealing systems, drivers and other auxiliaries) with at least 5 years in managerial role with team leadership responsibilities such as recruiting, mentoring, training and KPIs management..etc.
Comprehensive understanding of tendering process and proven record of handling technical complex/high value tenders for EPCs, OEMs, or major EUs.
Mastering related industrial standards, such as API610, API682, ISO 5199, ANSI B73…etc.
Solid experience in major EMEA regional EPCs and End Users specifications such as Shell, Aramco, ADNOC,
Saipem, Technip, Tecnicas Reunidas, ENPPI…etc.
Strong commercial acumen, including bid strategy, risk review and negotiation support.
Demonstrated success in building customer relationships at senior levels.

Skills/Knowledge: