Application Engineering, Sr Engineer

Alternate Job Titles:

• AI Data Scientist – Customer Success
• Generative AI Specialist
• Data Analytics Engineer
• Business Intelligence AI Analyst
• CRM Data Scientist

We Are:

At Synopsys, we drive the innovations that shape the way we live and connect. Our technology is central to the Era of Pervasive Intelligence, from self-driving cars to learning machines. We lead in chip design, verification, and IP integration, empowering the creation of high-performance silicon chips and software content. Join us to transform the future through continuous technological innovation.

You Are:

You are a passionate and creative Data Scientist and AI specialist who thrives on transforming data into actionable insights. Your analytical mindset and hands-on expertise in generative AI models empower you to elevate customer success processes and products. You excel at collaborating with cross-functional teams, including R&D, product, IT, and design, to define project requirements and deliver impactful solutions. You are adept at using advanced analytics and visualization tools to communicate findings effectively to diverse stakeholders.

Your technical fluency spans database systems (PostgresSQL, MongoDB, MySQL), programming languages (Python, HTML, Java, Node.js), and business intelligence platforms (Power BI, Tableau, Advanced Excel). You have a proven track record in developing, optimizing, and integrating AI models and algorithms, and you’re comfortable consolidating and analyzing large, unstructured datasets from multiple sources. Your ability to identify gaps, suggest enhancements, and forecast trends makes you an invaluable asset for driving improvements in CRM and customer support systems.

You are detail-oriented, proactive, and resilient, adapting seamlessly to fast-paced, evolving environments. You value inclusivity and collaboration, and you’re committed to maintaining high standards and best practices in AI development. Your strong communication skills enable you to articulate complex insights to technical and non-technical audiences alike, and you are motivated by opportunities to innovate, learn, and make a positive impact on both the business and its customers.

What You’ll Be Doing:

• Prepare and maintain Excel and Power BI reports to analyze usage, productivity, and recognition metrics.
• Forecast data trends, generate leads, and identify gaps for focused enhancements in customer success processes.
• Design, develop, and implement generative AI models and algorithms in partnership with R&D and cross-functional teams.
• Optimize existing GenAI models for improved performance, scalability, and efficiency.
• Establish and promote best practices and standards for generative AI development within the organization.
• Consolidate and analyze unstructured data sources to generate actionable insights for CRM product enhancement.
• Develop, code, and automate processes to cleanse, integrate, and evaluate large datasets from multiple sources.
• Interpret and communicate insights to product, service, and business managers for informed decision-making.
• Build system-generated reports, dashboards, and reporting tools to support data informatics and business intelligence.
• Evaluate agentic support models for ROI and integrate them into CRM systems.
• Design, develop, and test web-based prototypes and applications, focusing on user interface and experience.
• Maintain high-quality, responsive web pages using HTML, CSS, Java, Node.js, and collaborate with IT and product teams to deliver functional web solutions.

The Impact You Will Have:

• Drive data-driven improvements in customer support systems, enhancing productivity and recognition.
• Enable strategic decision-making through business intelligence insights for product and service teams.
• Advance Synopsys’ AI capabilities by designing and optimizing generative AI models for scalability and efficiency.
• Elevate the quality and user experience of CRM and customer-facing web applications.
• Foster a culture of innovation by establishing best practices in AI development and analytics.
• Promote cross-functional collaboration, sharing knowledge and driving impactful solutions across teams.

What You’ll Need:

• Proficiency in data science, AI model development, and advanced analytics.
• Experience with CRM platforms (Salesforce), data integration tools (Coveo, SharePoint, Snowflake), and data visualization (Power BI, Tableau, Advanced Excel).
• Strong programming skills in Python, HTML, Java, Node.js, and database management (PostgresSQL, MongoDB, MySQL, JSON).
• Ability to design and develop web-based prototypes, dashboards, and reporting tools.
• Experience in quantitative analysis, business intelligence, and communicating insights to diverse audiences.

Who You Are:

• Analytical and detail-oriented, with a passion for uncovering insights from complex datasets.
• Innovative thinker who proactively identifies gaps and suggests impactful enhancements.
• Excellent communicator, able to articulate technical findings to both technical and non-technical stakeholders.
• Collaborative team player, comfortable working with cross-functional and diverse teams.
• Adaptable, resilient, and committed to continuous learning and improvement.

The Team You’ll Be A Part Of:

You’ll join the Customer Success Group at Synopsys, a forward-thinking team dedicated to elevating customer support products and processes through advanced analytics and AI innovation. The team collaborates closely with R&D, IT, product, and design groups to define requirements, deliver impactful solutions, and drive continuous improvement in CRM systems and user experiences. You’ll play a key role in shaping best practices and standards for generative AI across the organization.

Rewards and Benefits:

We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.