Application Management Sr. Specialist

Job Description:

Application Management :

• Engage in the planning and managing the development pipelines.
• Design, develop, test new applications, and debug for fault-finding.
• Develop scripts for automation and systems integration.
• Design databases and regularly enhance database design for better performance.
• Manage software rollouts in the market with the alignment of central teams.
• Support the BI approach, understanding the business requirements and perform the needed data engineering that supports the business needs.
• Understand the existing locally developed applications and finds areas for enhancements and modifications.
• Building reliable integration layer between local and central applications and providing seamless ecosystem.
• Gather and discuss requirements with business and translate them into solutions, and write operational documentation for technical authors and end users.
• Regular maintenance for systems by monitoring and correcting software defects.
• Support end users in the know-how and manage incidents in collaboration with other local and central teams.
• Check for new technologies and platforms to introduce new possibilities and enhancements.
• Update technical knowledge and skills through all possible channels and providing new ideas.
• Document high level designs for solutions requirements.
• Engage with business owners to ensure business alignment.
• Work closely with other team members to achieve team goals

Service Desk and IT support

• :Provide first line support for user support incidents
• .Handling tickets, troubleshooting cause and prioritization based on the business impact
• .Communicate with central support teams for incidents resolution
• .Regular follow-ups on incidents and request tickets
• .Administrate system and user authorization
• .Provide support in general IT infrastructure
• .Provide basic network support in relation to application layer and network layer
• .Ability to steer and support the discussions with business and service providers for the best outcome
• .Software infrastructure such as OS support and database administration

.
IT Securit

• y:Follow secure coding guideline
• s.Manage user authorization and authentication according to authorization matri
• x.Follow guidelines and enhance the knowledge of the security architectur
• e.Ensure security by design in all applications and enhance security measures in existing application
• s.Resolve security incidents and findings in application layer, data layer and all its supporting layer

s.
Qualificatio

ns Training and qualificat

• ionBachelor’s degree in Computer Science or any similar degr

ee.Technical knowle

• dgeExtensive experience in .Net and MS SQL Ser
• verExperience with relational databases and database des
• ignFamiliar with project management and agile methodolog
• iesExperience in dealing with cross-functional te
• amsSAP experience is a p
• lusMicrosoft Power Platform experience is a huge p
• lusCloud computing and development lifecycle knowledge is a p
• lusTableau or MS Power BI experience is a p
• lusServiceNow ticketing system experience is a pl

us.Soft skills/individual competen

• ce:High communication and presentation ski
• llsProblem solving and analysis specially in critical situati
• onsBreaking down and analyzing issues into functional poi
• ntsGood command of English and Arabic langua

g esExperie

• nce+3 years in the IT field with 2 years fulfilling similar tasks and responsibiliti

es.