Job Description:

PURPOSE

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and reporting to the VP, Information Technology, the Application Manager Yardi ERP role will serve as the technical owner of our Yardi Voyager and RentCafé platforms, overseeing system configuration, integrations, compliance, and performance. This role will lead a small team of Yardi analysts and collaborate with stakeholders across departments to ensure the platform supports business needs and regulatory requirements. The ideal candidate will bring deep Yardi expertise, strong SQL and integration skills, and a passion for process improvement and change management.

ESSENTIAL FUNCTIONS

• Lead the configuration, optimization, and support of Yardi Voyager and RentCafé platforms
• Ensure system compliance with Affordable Housing regulations (HUD, LIHTC, HOME, etc.)
• Manage integrations between Yardi and other systems using SQL, APIs, and Microsoft Fabric
• Oversee upgrades, patches, and new module implementations
• Provide technical leadership and mentorship to a team of Yardi Business Analysts
• Collaborate with stakeholders to gather requirements and implement system enhancements & new Yardi Modules
• Responsible for creating / maintaining National Church Residences’ Yardi Product Roadmap & release planning
• Drive process improvement initiatives and lead change management efforts
• Support reporting and analytics by ensuring data integrity and enabling BI tools
• Coordinate level 2 support function (escalations from Level 1), including ticket resolution and metrics reporting
• Own the system security design including permissions, menus, and security for Yardi Application, based on best practices and working directly with internal security team
• Lead system testing and user acceptance testing for enhancements and releases
• Serve as Level 2 escalation with Yardi Systems and third-party vendors for issue resolution and roadmap planning
• Provide strategic direction, resource allocation, performance feedback, and career development support

EXPECTATIONS

• Demonstrates and maintains a positive, professional manner, manages time efficiently and effectively, provides leadership as a role model to promote a team approach, collaborates and participates in policy creation and appropriate problem-solving methods.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• With respect to Resident Rights, ensure all care is provided with respect and dignity for the residents/clients, their families and the staff. Reports all complaints made by residents/clients and/or families to the appropriate supervisors, reports all allegations of abuse, misappropriation of funds/resident property and/or any other corporate compliance, drug free workplace, safe work practices, all federal, state and local regulations and laws.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Performs other duties as assigned.

JOB SPECIFICATION SHEET— Application Manager Yardi ERP

Education: Bachelor’s degree in Computer Science, Information Systems, Business, or aligned business experience

Experience:

• Minium of 7 years of experience with Yardi Voyager and RentCafé
• Proven experience implementing Yardi modules and managing ERP projects
• Experience with Microsoft Fabric, SSIS/SSRS, or similar data integration platforms
• Demonstrated leadership experience managing application support or project teams

• Experience in the Affordable Housing industry with knowledge of HUD/LIHTC compliance
• Experience integrating Yardi data into analytics platforms like Power BI

Mental:

• Must have excellent communication, comprehension, and interpersonal skills. Must have the ability to speak, read, write and understand English, as well as the ability to make self-understood.

Skills:

• Strong documentation, reporting, and presentation skills
• Strong SQL skills and familiarity with Yardi database structure and reporting tools
• Knowledge of additional Yardi modules (e.g., Maintenance IQ, PayScan, Construction Manager)
• Solid understanding of property management and accounting workflows
• Must have good working computer skills with basic professional computer software (Microsoft Office suite, Windows, etc.) and the capacity for learning new software systems quickly.
• Must be self-directed with excellent organizational skills and the ability to manage tasks and assignments concurrently.
• Must be able to successfully lead others in an environment of complexity.
• Must have strong motivational skills and a high emotional intelligence quotient (EQ)

Travel: Rare, up to 25%

Licensure:

• PMP, ITIL, or change management certifications (e.g., Prosci) (preferred)
• Yardi Voyager certification or equivalent Yardi technical training (preferred)

Vision: Normal: Consistent with standard workflow.

With respect to said job description, estimate the daily time spent performing the following activities.

Rare ( R) = 0-24%; Sometimes ( S) = 25-49%; Frequent ( F) = 50-74%; Continuous ( C) = 75% plus

R = Climbing R = Stooping Lifting / Carrying; S = 10-25 lbs.

S = Standing R = Pushing R = 26-50 lbs.

F = Sitting R = Pulling R = 51-75 lbs.

S = Walking R = Driving ` R = 76 plus lbs.

Working Conditions: Office based. Due to occasional work in long term care facilities, exposure to some disagreeable conditions such as noise, odors, illness, infection and physical contact with disruptive residents.

Consequences of Errors: Substantial. High monetary responsibility.

Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.