Application Specialist

OBJECTIVE/ PURPOSE OF THE JOB:

To provide field support to end-users using our devices and products, to install, troubleshoot, maintain and service the products, to continuously train end-users, provide full technical and administrative support to ensure full performance of the products, liaise with suppliers for successful implementation and running of the project.

KEY RESPONSIBILITIES

• Provide clinical and application support for patient monitoring systems, anesthesia machines, and ventilation devices across ICU, OR, ER, and PACU.
• Install, commission, configure, and troubleshoot patient monitoring, anesthesia, and ventilation equipment.
• Deliver hands-on clinical application training to doctors, nurses, anesthesia teams, and biomedical engineers.
• Provide on-site clinical support during live cases and procedures to ensure safe and optimal device usage.
• Act as first-level (Tier 1) technical and clinical support and escalate complex issues to suppliers or internal technical teams when required.
• Coordinate with suppliers for software updates, recalls, technical bulletins, and corrective actions.
• Conduct product demonstrations, evaluations, and clinical trials for patient monitoring, ventilation, and anesthesia systems.
• Ensure proper documentation, handover, and user sign-off after installations and trainings.
• Provide on-call technical and application support to end-users when required.
• Support Continuous Medical Education (CME) programs, workshops, and training sessions in coordination with suppliers.
• Coordinate with logistics and service teams to ensure timely delivery, installation, and commissioning.

• Manage and track demo equipment related to patient monitoring, ventilation, and anesthesia
  • Follow up shipment status of the ordered items from the supplier
  • Promotes & updates company’s products to customers on regular basis and attends to their concerns & issues.
  • Ensure proper transfer of information from clients to suppliers and vice versa.
  • Conduct demonstrations of products to customers
  • Provide application support for all relevant products.
  • Provide technical on-call support to end-users
  • Organize Continuous Medical Education, training and workshops for end-users in coordination with suppliers
  • Participate in relevant trade shows
  • Evaluating and differentiating all the features and benefits of the product and get them approved by the business unit manager
  • Complete coordination with other local & international vendors involved in the Project
  • Takes action on basic customer related issues within the guidelines, however reports complex issues to next level for quick action & swift resolution.
  • Responsible for reviewing and maintaining the inventory of the department.
  • Ensure timely invoicing, deliveries and installation of demo related products at Customer site.
  • Assist, if needed to, in timely collections of debts in coordination with Finance team
  • Provide management team with details on upcoming projects, opportunities, sales & ways to achieve growth.