Application Specialist - Laboratories

JOB PURPOSE

Responsible for providing the formal technical and clinical support during the sales process for a product segment and providing the required pre-sale product demonstrations (or clinical trial support) as well as post-sale installation, training and customer service activities to support sales objectives across all Saudi Arabia regions.

JOB RESPONSBILITIES

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed.

• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations to improve customer satisfaction and maintain customer relationships.

• Provide highly visible customer support through the performance of routine on-site installation and customer training for equipment, applications, and/or systems.

• Assist in creating increased sales revenue by identifying opportunities for new reagent and consumables channels.

• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer.

• Liaise with sales specialists and business unit managers to offer the necessary support and full service to customers.

• Liaise with Marketing and sales departments to advise the product specifications.

• Assess special customer requests, recommend a solution and liaise between engineering and sales departments.

JOB QUALIFICATIONS

• Bachelor’s degree in Molecular Biology, Genetics, Biotechnology, Biomedical Sciences, or a related life sciences field.

• Master’s degree is an advantage.

TECHNICAL EXPERTISE

• Strong hands-on experience with Next-Generation Sequencing (NGS) technologies, including instrument operation, workflow optimization, and routine maintenance.

• Solid understanding of end-to-end NGS workflows, including:

o Sample preparation and library construction

o Sequencing principles and chemistry

o Run monitoring and performance metrics

• Proven ability to troubleshoot NGS instruments, software, and workflow-related issues, identify root causes, and implement corrective actions.

TROUBLESHOOTING & SUPPORT

• Experience diagnosing and resolving:

o Run failures and workflow interruptions

o Low yield, poor quality scores, and index-related issues

o Instrument and software error alerts

• Ability to perform preventive maintenance, system checks, and escalation to vendors when required.

• Familiarity with laboratory quality systems and documentation.

TRAINING & KNOWLEDGE TRANSFER

• Demonstrated experience in training and supporting laboratory users on NGS workflows and best practices.

• Ability to develop and deliver:

o User training sessions

o Standard operating procedures (SOPs)

o Training presentations and troubleshooting guides

• Strong communication skills with the ability to explain complex technical concepts clearly.