Application Support Analyst

Application Support Analyst

New York, NY 10166

We are seeking an Application Support Analyst to join our IT team supporting the Metals and Energy business . This will require collaboration with cross-functional teams to ensure smooth application operations. The role requires diligence in maintaining technical documentation and the willingness to participate in knowledge sharing to maximize team understanding and efficiency.

You will play a key role in maintaining application stability, improving processes, supporting system releases, and assisting users across the trading environment.

KEY RESPONSIBILITIES:

• Provide technical support for trading applications including trade capture, market data, risk, and settlement systems
• Troubleshoot and resolve system issues in real-time to minimize trading disruptions
• Monitor applications and batch processes to ensure optimal performance
• Manage incident tickets and maintain technical documentation
• Support electronic trading systems, user access management, and trading platform connectivity
• Provide production support for market data platforms and vendor systems (e.g., Bloomberg, Refinitiv)
• Assist with system upgrades, releases, and testing activities
• Collaborate with IT Development and business teams to improve and automate processes

REQUIREMENTS:

• At least 3+ years of experience in application or technical support, preferably within financial services or trading environments
• Proficiency in SQL (Oracle or MS SQL Server), scripting languages (PowerShell or Python), and Windows infrastructure
• Strong troubleshooting and analytical skills
• Ability to work in a fast-paced, high-pressure environment
• Familiarity with trading systems (Openlink, FIX, Trayport, TT) is beneficial but not required

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.

req26-00135