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Application Support Analyst (L3)
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About Contour
Contour Software
has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
The Division:
Constellation1 a part of
Division Link:
The Position:
Constellation1 is looking for an Application Support Analyst (L3), while this is largely a development/technical role the candidate will interact with customers through a ticketing system for technical issues. The successful candidate will work from our Contour Lahore office.
The right candidate possesses the skills and knowledge to own the following as part of the role:
Constellation1 a part of
Constellation Real Estate Group
is a real estate marketing company that provides industry-leading top real estate websites, mobile technologies, interactive voice response systems, and home builder marketing services.Division Link:
The Position:
Constellation1 is looking for an Application Support Analyst (L3), while this is largely a development/technical role the candidate will interact with customers through a ticketing system for technical issues. The successful candidate will work from our Contour Lahore office.
The right candidate possesses the skills and knowledge to own the following as part of the role:
- Be a point of contact for top tier, white glove technical support on RED's Website, API, data syndication, mobile applications, and CRM products
- Provide clear, concise, professional verbal and written communication skills to assist in troubleshooting client issues
- Website front end development of client websites
- Query and update large data sets over several different SQL servers and DBs
- Troubleshoot and resolve user issues using frontend and backend developer skill sets
- Use SQL scripting to run client exports/report activities
- Assist enterprise clients with issues, work with Dev and QA team to achieve quick and accurate resolutions
- Log all incidents and engineering escalations into online ticketing systems – Team Support.
- Check server process event logs for errors or warnings that might be affecting frontend or backend functionality
- Development and maintenance of product documentation for client-facing knowledgebase
In the role you will need at least:
- Bachelor's Degree, preferably in a technical discipline, Computer Science Majors preferred.
- 2+ years using Web-based developer tools
- 2+ years using MS-SQL and relational DB systems
- Knowledge of MS-SQL, HTML5, CSS3, JavaScript, jQuery, XML languages
- Strong critical thinking and time management skills
- Multitasker, follow exacting processes and procedures, and take direction positively
- 3+ years of customer facing communication skills to promote a positive interactive exchange
- Ability to work in a fast-paced environment and quickly adapt to process changes
Preferred:
- Exposure to US Real Estate market, Ticketing Systems, or CRM would fast-track your progress
- Experience with Microsoft SQL Server Management Studio
- Understanding of Agile programming methodology and online Kanban tools such as JIRA
- Knowledge of JSON, C#, API, and .NET Framework
- Visual Studio exposure
- Utilizing VPN to access different networks
- Webinar leadership. Organize and lead web-based meetings
Work Shift:
- 8 AM to 5 PM Central Standard Time zone (6 PM to 3 AM Pakistan Standard Time)
Exciting Benefits we offer:
- Market-leading Salary
- Medical Coverage – Self & Dependents
- Parents Medical Coverage
- Provident Fund
- Employee Performance-based bonuses
- Home Internet Subsidy
- Conveyance Allowance
- Profit Sharing Plan [Tenured Employees Only]
- Life Benefit
- Child Care Facility
- Company Provided Lunch/Dinner
- Professional Development Budget
- Recreational area for in-house games
- Sporadic On-shore training opportunities
- Friendly work environment
- Leave Encashment
Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
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