Application Support Engineer

We are urgently hiring Application Support Engineers to provide L1/L2 support for enterprise applications. The ideal candidate will ensure system availability, manage incidents, and work closely with technical teams to resolve issues efficiently.

Key Responsibilities

• Provide L1/L2 application support for enterprise systems
• Monitor applications to ensure high availability and SLA compliance
• Troubleshoot issues related to applications, databases, and APIs
• Perform incident management and root-cause analysis
• Collaborate with development and infrastructure teams
• Support application deployments and performance monitoring
• Maintain proper documentation and reporting

Requirements

• Minimum 8+ years of experience in Application Support
• Strong hands-on experience in L1/L2 support environments
• Experience with SQL, HTTP diagnostics, and monitoring tools
• Good understanding of databases and API integrations
• Development background is required
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment
• Arabic-speaking is mandatory

Job Type: Permanent

Pay: Up to ﷼13,000.00 per month

Work Location: In person