Application Support Engineer (Ladies Arabic Speaking)

Job Title: Application Support Engineer (ladies – Arabic Speaking)

Purpose

Responsible for supporting existing in-house and vendor applications, ensuring stable operations, high availability, and minimal business disruption.

Key Responsibilities

• Monitor application performance, identify issues, and analyze incidents.
• Document problems, resolutions, and lessons learned.
• Collaborate with internal teams and external vendors to ensure smooth integration and issue resolution.
• Maintain system documentation, change logs, and operational procedures.
• Plan, coordinate, test, and communicate application changes, upgrades, and new releases.
• Provide technical guidance and training to end-users.
• Lead investigations and perform Root Cause Analysis (RCA) for complex incidents.
• Take ownership of cross-functional issues and drive them to resolution.
• Participate in Change Management processes, ensuring proper approvals and rollback plans.
• Communicate effectively with management, vendors, and business users.
• Ensure business continuity during application updates, maintenance, and incident response.
  
  

Qualifications & Experience

• Diploma or Bachelor’s degree in IT, Computer Science, or a related field.
• 3–5 years of experience in application support or a similar role.
• Strong understanding of application support processes and Change Management.
• Experience working with in-house and vendor-supported applications.
• Good communication, documentation, and stakeholder management skills.
• Ability to work independently and handle critical incidents under pressure.
  
  

Skills: application support,vendor-supported,change management,stakeholder,documentation