Application Support Executive (Junior)

Job Summary:

American Telephysicians is looking for a motivated and detail-oriented Application Support Executive (Junior) to support our SaaS-based telemedicine and digital healthcare platforms. This role is ideal for fresh graduates or candidates with up to one year of experience who are eager to build a career in healthcare technology and application support. The role involves day-to-day client support, coordination with technical teams, and assisting U.S.-based healthcare clients in using our platforms effectively.

Key Responsibilities:

• Provide first-level application support to clients using American Telephysicians’ SaaS-based telemedicine platforms.
• Handle day-to-day support requests, including basic troubleshooting, issue logging, and follow-ups.
• Coordinate with the technical and internal support teams to escalate and resolve application issues.
• Assist clients with basic system navigation, user access, and workflow-related queries.
• Support client onboarding activities, including basic walkthroughs and usage guidance.
• Maintain accurate records of support tickets, issues, and resolutions.
• Follow defined SOPs, SLAs, and internal support processes.
• Report recurring issues and client feedback to the Operations Manager.
• Support U.S.-based clients and adapt to time-zone-based support schedules when required.

Required Qualifications & Skills:

• Fresh graduate or up to 1 year of experience in application support, customer support, or IT support roles.

Preferred (Nice to Have):

• Exposure to healthcare IT, telemedicine platforms, or digital health applications.
• Familiarity with ticketing or support tools (Zoho Desk, Zendesk, Freshdesk, etc.).
• Understanding of basic data privacy and security principles (HIPAA awareness is a plus).

Career Growth:

• Structured learning and training in U.S. healthcare technology and telemedicine operations.
• Opportunity to grow into Senior Application Support, Operations, or Client Success roles.

Required Qualifications & Skills

• Fresh graduate or up to 1 year of experience in application support, customer support, or IT support roles.
• Bachelor’s degree in IT, Computer Science, Healthcare Management, or a related field (preferred).
• Basic understanding of SaaS-based or web-based applications.
• Basic knowledge or strong interest in the U.S. healthcare system and telemedicine.
• Good verbal and written communication skills in English.
• Willingness to learn healthcare workflows, telemedicine systems, and support tools.
• Ability to work collaboratively with technical and non-technical teams.
• Strong attention to detail and a customer-focused mindset.

Preferred (Nice to Have)

• Exposure to healthcare IT, telemedicine platforms, or digital health applications.
• Familiarity with ticketing or support tools (Zoho Desk, Zendesk, Freshdesk, etc.).
• Understanding of basic data privacy and security principles (HIPAA awareness is a plus).

Career Growth

• Structured learning and training in U.S. healthcare technology and telemedicine operations.
• Opportunity to grow into Senior Application Support, Operations, or Client Success roles. Hands-on exposure to real-world healthcare SaaS platforms and U.S.-based clients.
• Bachelor’s degree in IT, Computer Science, Healthcare Management, or a related field (preferred).
• Basic understanding of SaaS-based or web-based applications.
• Basic knowledge or strong interest in the U.S. healthcare system and telemedicine.
• Good verbal and written communication skills in English.
• Willingness to learn healthcare workflows, telemedicine systems, and support tools.
• Ability to work collaboratively with technical and non-technical teams.
• Strong attention to detail and a customer-focused mindset.

Job Type: Full-time

Work Location: In person