Application Support – HMS

We are looking for an Application Support Executive – HMS to support, implement, and maintain Hospital Management System (HMS/HIS) applications. The role involves onsite hospital support, user training, issue resolution, and backend data support for hospital clients across India (and Middle East for high performers).

Key Responsibilities

• Provide application support for HMS/HIS modules such as Registration, Billing, OPD/IPD, Pharmacy, Lab, EMR
• Handle user issues, ticket resolution, and functional troubleshooting
• Support HMS implementation, go-live, and post-deployment activities
• Perform basic SQL queries (MS SQL) for data validation and issue analysis
• Prepare and modify reports using Crystal Reports
• Conduct user training for hospital staff (front office, billing, doctors, nurses)
• Coordinate with development and implementation teams
• Maintain support documentation, issue logs, and release notes

Travel Requirement

• Minimum 2 weeks travel per month within India
• Implementation travel may extend up to 30 days (not continuous every month)
• Some months will be HQ-based for remote client support
• Middle East travel opportunities for top performers

Eligibility / Who Can Apply

• Hospital IT Executives / IT Coordinators / Application Support staff
• Minimum 2–3 years experience in hospitals (HMS/HIS support)
• OR 1+ year experience in HMS software companies such as:
• IT DOSE
• EH NOTE
• EASY SOLUTIONS
• YARAGO
• AOSTA
• SUKRA SOFTWARE
• Degree / Diploma / Non-Degree candidates are acceptable

Technical Skills Required

• HMS / HIS application support
• MS SQL – basic queries
• Crystal Reports
• Incident & ticket management
• End-user training & documentation

Job Type: Full-time

Pay: ₹500,000.00 - ₹600,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund
• Work from home

Language:

• Hindi (Required)

Work Location: Hybrid remote in Hyderabad, Telangana