Application Support Specialist

Location: Riyadh, Saudi Arabia

Department: Information Technology (IT)

Position: Application Support Specialist

Position Overview:

The Application Support Specialist is responsible for providing technical and operational support for business applications. This role ensures system stability, assists end-users, resolves technical issues, and works closely with IT and business teams to enhance application performance.

Key Responsibilities:

• Provide daily support for internal users related to business applications.
• Monitor, troubleshoot, and resolve application-related issues in a timely manner.
• Log, track, and manage support tickets through the internal helpdesk system.
• Collaborate with software vendors or internal developers to escalate and resolve complex issues.
• Participate in testing and validation of application updates or enhancements.
• Train and guide users on the proper use of systems and features.
• Document support processes, known issues, and solutions.
• Monitor application performance and report any incidents or service disruptions.
• Assist in integrating new systems or modules in coordination with the IT team.

Qualifications & Requirements:

• Bachelor’s degree in Information Technology , Computer Science , Information Systems , or a related field.
• Minimum of 2 years of experience in application support or a similar IT support role.
• Familiarity with enterprise systems such as ERP (preferably Microsoft Dynamics 365 ).
• Proficiency in Microsoft Excel and other Office tools.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical users.
• Fluent in English (Arabic is a plus).