Application Systems Analyst/Programmer

At Horace Mann, we are driven by a passion for supporting educators and helping them achieve lifelong financial success. As an Application Systems Analyst Programmer, you will play a critical role in supporting, configuring, and enhancing business applications across the organization.

In this role, you will analyze user issues and enhancement requests, identify root causes, and deliver effective, cost-efficient solutions aligned with business objectives. You will serve as a key liaison between business partners and IT, ensuring systems are reliable, efficient, and user-friendly.

Key Responsibilities

• Serve as the primary point of contact for application-related issues and user inquiries

• Troubleshoot, analyze, and document system issues; recommend and implement solutions

• Communicate issue status, timelines, and resolutions clearly to stakeholders

• Provide technical support, user guidance, and training as needed

• Assist with data access, reporting, and enabling user self-service capabilities

• Collaborate with Business Analysts and Developers to design and implement system enhancements

• Develop and execute test plans to validate system changes and ensure quality

• Support help desk requests and resolve technical issues in a timely manner

• Maintain a strong understanding of business processes and supported systems

• Configure insurance products, workflows, and processing rules

• Participate in an on-call rotation to monitor nightly production cycles

Qualifications

• Bachelor's degree in Computer Science, Business Administration, or a related field (or equivalent experience)

• Working knowledge of enterprise applications and IT-supported systems

• Strong analytical, problem-solving, and communication skills

• Ability to translate technical concepts for non-technical audiences

• Proven ability to collaborate effectively across teams

Preferred Qualifications

• Experience with system testing and release validation

• Familiarity with reporting tools and data analysis

• Experience with policy administration or claims systems

• Experience with LifePRO, Hyland Perceptive, and/or Online ToolWorks SmartBatch

• Knowledge of insurance products (Annuities, Life, IUL, Supplemental Health, Group Health, Group Life)

• Experience with SQL

Salary Range:

$57,500.00 - $79,100.00

Salary is commensurate to experience, location, etc.