Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Job Title: Service Desk Department: Service Desk/ Helpdesk Location: Gurugram/Bengaluru Experience Required: 1 to 3 years Education: Bachelor’s Degree Job Summary: We are seeking a proactive and customer-focused Service Desk Engineer to join our NOC / Service Desk team in Gurugram. The ideal candidate will have strong client handling skills, a solid foundation in remote desktop troubleshooting, and a basic understanding of ITIL practices. This role requires excellent communication skills and the ability to work flexible hours in a collaborative team environment. Key Responsibilities: - Handle client queries and provide timely resolution. - Troubleshoot technical issues via remote desktop support. - Provide support for Windows and mobile devices. - Maintain documentation and follow ITIL-based processes. - Collaborate with internal teams to ensure seamless service delivery. Key Skills & Competencies: - Excellent written and verbal communication skills. - Strong problem-solving and troubleshooting abilities. - Ability to work flexible hours and adapt to changing priorities. - Team-oriented mindset with a proactive attitude. Preferred Qualifications: - Exposure to ITIL frameworks. - Experience supporting both Windows and mobile platforms. 15 years of education is mandatory

15 years full time education