Applications Analyst II - Epic : IT Epic

Primary Duties and Responsibilities

The Epic Application Analyst II is responsible for configuring, testing, implementing and supporting the clinical, financial, or administrative Epic modules within their area of support.

Oversees practices and processes to ensure integrity, safety and availability of all data and application, supporting the goals and objectives of the customer as well as business needs of Hoag. Collaborates with key stakeholders, end users and other members of the business teams to optimize system configuration, function and access. Recommends technology solutions based on business needs. Must be knowledgeable about the organization’s policies, procedures, and business operations.

Independently manages problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participate in the timely resolution of these activities. Troubleshoots and resolves highly complex application errors and other system issues. Actively leads and takes ownership for the build and maintenance of various system dictionaries, profiles, tables and other configuration points. Identifies system enhancement requests and works with the team to implement as applicable.

Independently manages small to medium-sized optimization requests. Demonstrates capacity to take on progressively larger and more complex requests. Coordinates with the vendor as appropriate. Tests the system, including any configurations, customizations and new releases, prior to production implementation.

Works with end-users to assist with the design and testing of system reports and communicate changes to end users and other staff as applicable. Participates as a team member in various projects. Prepares for and participates in system design, validation and/or remediation sessions. Understands data flow and supports/develops interface files.

Develops and maintains documentation (knowledge base articles) outlining standard operating and support procedures.

Performs all the functions above with minimal supervision. Performs other duties as assigned.

Education and Experience

Required:

High School Diploma or equivalent required.

Minimum of three (3) years’ experience with the application, module or equivalent system of assigned functional area.

Proficient with Microsoft office tools, including Word, Excel, PowerPoint, Visio, and Project

Experience participating as a project team member on a large-scale project.

Preferred:

Associate’s Degree in Computer Science, Information Systems or equivalent experience in a related field.

Three (3) or more years’ experience with application, module or equivalent system as assigned, including experience working in a health care environment department, preferably in an integrated health system environment.

License Required

Current CA driver’s license for local travel

License Preferred

N/A

Certifications Required

Epic training and certification in the assigned application area is required. Certification includes completing application certification projects and tests.

Have at least one secondary certification and/or badge relevant to supported module.

Certifications Preferred

Other certification with the application(s) within their area of responsibility and support